en you inform them at the time they wrote their policy they elected to reject emergency road side services or vehicle rental reimbursement and now they are in desperate need to use these items. But no, it was your fault that these were not on the policy, not theirs, even though they might have signed them off at the time.

However, I am assuming that everyone who deals with the public has the

Dealing with the public is not easy! That’s a wide open statement if I might say so myself, so allow me to try to explain and I am smart enough to know full well that at times, I too”am” the public.

For the past 37 years I have been self employed always servicing the public whether it was in my restaurant, my clothing store or my gift shop. There has to be a pill out there specifically designated to take prior to servicing the public. The public can be nice; they can be easy, they can be agreeable “but” not often. It seems to me that the more hectic our lives become, the older we get, the more we our frustrations out on those who service us, whether it be in the service industry, the retail industry or the poor guy just pumping our gas. As I am now in the insurance business, I deal with the public by way of telephone and face to face all day long, five days a week, 52 weeks a year, and Joe and Josephine public can be brutal! They come in all smiles nicey nicey when they need to buy your product, like auto insurance, but, when it comes time to make those monthly payments, which are the next step up from death, they sure let you know it with their attitudes.

They treat you like the dirt beneath their feet. Anything little thing that goes wrong is “never” their fault but it’s yours; like forgetting to pay the premium and getting a insurance lapse; getting into an accident, whether it be an at fault or a not at fault; the spousal split-up; the teenager who has gotten their license and the policy premium has tripled and I can go on and on. They kill you with looks when you inform them at the time they wrote their policy they elected to reject emergency road side services or vehicle rental reimbursement and now they are in desperate need to use these items. But no, it was your fault that these were not on the policy, not theirs, even though they might have signed them off at the time.

However, I am assuming that everyone who deals with the public has the s

nated to take prior to servicing the public. The public can be nice; they can be easy, they can be agreeable “but” not often. It seems to me that the more hectic our lives become, the older we get, the more we our frustrations out on those who service us, whether it be in the service industry, the retail industry or the poor guy just pumping our gas. As I am now in the insurance business, I deal with the public by way of telephone and face to face all day long, five days a week, 52 weeks a year, and Joe and Josephine public can be brutal! They come in all smiles nicey nicey when they need to buy your product, like auto insurance, but, when it comes time to make those monthly payments, which are the next step up from death, they sure let you know it with their attitudes.

They treat you like the dirt beneath their feet. Anything little thing that goes wrong is “never” their fault but it’s yours; like forgetting to pay the premium and getting a insurance lapse; getting into an accident, whether it be an at fault or a not at fault; the spousal split-up; the teenager who has gotten their license and the policy premium has tripled and I can go on and on. They kill you with looks when you inform them at the time they wrote their policy they elected to reject emergency road side services or vehicle rental reimbursement and now they are in desperate need to use these items. But no, it was your fault that these were not on the policy, not theirs, even though they might have signed them off at the time.

However, I am assuming that everyone who deals with the public has the

with the public by way of telephone and face to face all day long, five days a week, 52 weeks a year, and Joe and Josephine public can be brutal! They come in all smiles nicey nicey when they need to buy your product, like auto insurance, but, when it comes time to make those monthly payments, which are the next step up from death, they sure let you know it with their attitudes.

They treat you like the dirt beneath their feet. Anything little thing that goes wrong is “never” their fault but it’s yours; like forgetting to pay the premium and getting a insurance lapse; getting into an accident, whether it be an at fault or a not at fault; the spousal split-up; the teenager who has gotten their license and the policy premium has tripled and I can go on and on. They kill you with looks when you inform them at the time they wrote their policy they elected to reject emergency road side services or vehicle rental reimbursement and now they are in desperate need to use these items. But no, it was your fault that these were not on the policy, not theirs, even though they might have signed them off at the time.

However, I am assuming that everyone who deals with the public has the

u like the dirt beneath their feet. Anything little thing that goes wrong is “never” their fault but it’s yours; like forgetting to pay the premium and getting a insurance lapse; getting into an accident, whether it be an at fault or a not at fault; the spousal split-up; the teenager who has gotten their license and the policy premium has tripled and I can go on and on. They kill you with looks when you inform them at the time they wrote their policy they elected to reject emergency road side services or vehicle rental reimbursement and now they are in desperate need to use these items. But no, it was your fault that these were not on the policy, not theirs, even though they might have signed them off at the time.

However, I am assuming that everyone who deals with the public has the

en you inform them at the time they wrote their policy they elected to reject emergency road side services or vehicle rental reimbursement and now they are in desperate need to use these items. But no, it was your fault that these were not on the policy, not theirs, even though they might have signed them off at the time.

However, I am assuming that everyone who deals with the public has the same ole same ole stories! I surely can’t be the only one who has been singled out to feel this way. Look, life is hectic and we are all getting older. So, here’s my suggestion and I will also try to practice what I preach. Take it easy, chill out, give the other guy a break; learn to smile and control your voice. You Joe and Josephine public will get a lot further with honey than with vinegar and possibly those ulcers might clear up! If this doesn't work, try taking an “anger management” class. You might find me sitting next to you!