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  • Digg it UP - Trade Show Booth Staff Training

    Should You Hire a Professional Dallas Office Cleaning Company
    Are you a business owner who runs a business that is set in an office setting? If so, how does your office get cleaned? Do you have your traditional employees clean your office in their spare time or do you do the cleaning or do you have your own onsite janitor? If so, you may want to reevaluate the way that your office is getting cleaned. If you haven’t heard of a Dallas office cleaning company before, which is also sometimes referred to as a Dallas cleaning service, you are advised to look into it more. After a close examination, you will see that there are a number of benefits to using the services of a professional Dallas office cleaning company.One of the many reasons why you should think about hiring the services of a professional Dallas office cleaning company is th
    how. One of the biggest and most common mistakes that exhibitors make is taking business cards and writing on the back of them, then tucking them away in a probably never to be seen again pocket or box under the show table. Invest up front in an electronic lead retrieval system – it is worth its weight in lead gold!

    Post-Show Debrief

    Another very common (and costly) mistake that exhibitors make is not holding a post-show debrief – at the show AND back at the office – to discuss how the show went, what the overall messages and take-aways were, and the leads and lead follow-up. All too often the show ends, we return to our office (already behind because we've been out for several days), and we're right back in the grind all but forgetting the people we met and things we promised at the show.

  • At the Show - After the last day of exhibiting, whenever possible, debrief the show with your staff together as a group. It can be at a post-show dinner or quickly as a group just prior to booth tear-down. This is the best time to get a feel for overall messages that came out of the show, eval
    Pallet Racks
    Pallet racks can be defined as multi-level structured units used to hold stacks of heavy pallets, which are a popular means of storage for literally any industry. A series of parts and components are fastened together in the form of shelving units to make the pallet racks. There are many types of pallet racks namely drive-in racks, push-back racks, cantilever racks and carton flow racks.Drive-in pallet racks are made for a fork lift or similar vehicle to drive through. The drive-in racks are built strong enough to withstand forklift damage. Drive-in pallet racks also hold more loads, taking up less space in the long run. Items with a long shelf life and items that do not need to be rotated often are stored using drive in pallets.Push-back pallet racks are nearly similar
    Seasoned exhibitors know that one of the more important elements in making your trade show investment a success is proper training of the booth staff. In order to project a concise and consistent message at the show, everyone working the show needs to be able to "walk the talk". It's a good idea to have several short sessions with your booth staff before, during and after the show.

    Pre-show Training

    No trade show exhibitor should hit the show floor without having done proper booth staff training. Improperly trained booth staff can reflect poorly on your company, and cut down dramatically on the leads you receive at a show. On the other hand, properly trained staff will draw people to your booth, give them information about your organization that is relevant to their needs, and leave the conversation with some type of follow-up or appointment.

    Top 5 Areas of Pre-Show Booth Training

    In addition to complete knowledge of your products and services (that's a given), your booth training should include the top 5 areas that are imperative to cover prior to show opening:

    1. Rules of Engagement – It is a good idea to come up with a list of do's and don'ts for the show and review those with your booth staff. Items to include may be the minimum and maximum number of booth staff at one time (see Booth Staffing), rules about eating and drinking inside your booth, taking breaks, walking the show floor or moving outside of your booth for impromptu meetings, and so on.

    2. Professional Appearance – Your staff should be dressed appropriately for the show (e.g. business or business casual attire) OR in some type of consistent show "uniform" that supports your brand, product, or show theme.

    3. Don't Be Shy! – Timid booth staffers are not likely to obtain many leads at a trade show. Your staff should be training to greet booth visitors and passers by in a friendly and out-going manner. Your staff should not be too aggressive, but they should not be shy either. Have them engage anyone who seems at all interested in your booth in a conversation, or offer them a give-away item, piece of literature, or demo of your product.

    4. Walk the Talk – Everyone working your booth should have your 30-second "elevator statement" memorized. The most common question from a booth visitor is inevitably, "So what do you do?" The inability to answer that question concisely will result in lost interest. In fact, depending on the type of show and your company's products and services, sometimes the best answer to that question is, "We do a variety of things – what is it that you're looking for from this show?" Chances are, they'll reveal a need or "pain" that you can help them with.

    5. Set an Action – Even if a booth visitor doesn't have enough time to speak with you at length, have your staff ask for a follow-up meeting. Follow-ups can include sending e-mail info, literature, or speaking by phone or in person. Some professionals will even tell you to limit the amount of time you spend with booth visitors – engage them in a brief conversation, but end that conversation by acknowledging that they are busy and have a lot of show floor to cover, and ask for a follow-up meeting to go into things in more detail.

    During the Show Training

    The organizer and leader of the show should conduct training during the show. This forces you to be observant of the behavior of booth visitors and show staffers, and to adjust your show strategy if necessary during the show for better results. Some key items to have your eyes and ears open for include:

  • Attendance – is the show as well attended as show promoters promised? Are the attendees within your target audience (e.g. decision makers)?

  • Common Questions/Needs – is there a commonly asked question when visitors come to your booth? Is there a common need that you're hearing from visitors that your company can address?

  • Good and Bad Booth Staff Behavior – make sure that your booth staff is following your "rules of engagement", that they are accurately answering questions, and that they are setting follow-up actions. Do real-time coaching for staff that is off the mark or breaking the rules.

  • Lead Generation– be sure that all of the leads that are being gathered at the show are being logged in some type of electronic format for use after the show. One of the biggest and most common mistakes that exhibitors make is taking business cards and writing on the back of them, then tucking them away in a probably never to be seen again pocket or box under the show table. Invest up front in an electronic lead retrieval system – it is worth its weight in lead gold!

    Post-Show Debrief

    Another very common (and costly) mistake that exhibitors make is not holding a post-show debrief – at the show AND back at the office – to discuss how the show went, what the overall messages and take-aways were, and the leads and lead follow-up. All too often the show ends, we return to our office (already behind because we've been out for several days), and we're right back in the grind all but forgetting the people we met and things we promised at the show.

  • At the Show - After the last day of exhibiting, whenever possible, debrief the show with your staff together as a group. It can be at a post-show dinner or quickly as a group just prior to booth tear-down. This is the best time to get a feel for overall messages that came out of the show, evalu
    Lanyards - The Perfect Sidekick
    I love lanyards, they are such a neat little invention that can be used for a ton of different circumstances. Some common ways to use a lanyard is to assemble them into badge holders. There are various layouts you can apply to badges as well such as different size customizations including the landscape size setting.In addition to sizes, there are a multitude of different colors and styles that you can go for. Even the actual material of the lanyard may vary. Hypothetically you can have it personalized out of any material you so choose as long as it's within reason.Lanyards are used in every single market you can name, from recreational to heavy industrial concerns. Schools, corporations, privately owned businesses, and Municipal entities rely on lanyards and often take t
    Rules of Engagement – It is a good idea to come up with a list of do's and don'ts for the show and review those with your booth staff. Items to include may be the minimum and maximum number of booth staff at one time (see Booth Staffing), rules about eating and drinking inside your booth, taking breaks, walking the show floor or moving outside of your booth for impromptu meetings, and so on.

    2. Professional Appearance – Your staff should be dressed appropriately for the show (e.g. business or business casual attire) OR in some type of consistent show "uniform" that supports your brand, product, or show theme.

    3. Don't Be Shy! – Timid booth staffers are not likely to obtain many leads at a trade show. Your staff should be training to greet booth visitors and passers by in a friendly and out-going manner. Your staff should not be too aggressive, but they should not be shy either. Have them engage anyone who seems at all interested in your booth in a conversation, or offer them a give-away item, piece of literature, or demo of your product.

    4. Walk the Talk – Everyone working your booth should have your 30-second "elevator statement" memorized. The most common question from a booth visitor is inevitably, "So what do you do?" The inability to answer that question concisely will result in lost interest. In fact, depending on the type of show and your company's products and services, sometimes the best answer to that question is, "We do a variety of things – what is it that you're looking for from this show?" Chances are, they'll reveal a need or "pain" that you can help them with.

    5. Set an Action – Even if a booth visitor doesn't have enough time to speak with you at length, have your staff ask for a follow-up meeting. Follow-ups can include sending e-mail info, literature, or speaking by phone or in person. Some professionals will even tell you to limit the amount of time you spend with booth visitors – engage them in a brief conversation, but end that conversation by acknowledging that they are busy and have a lot of show floor to cover, and ask for a follow-up meeting to go into things in more detail.

    During the Show Training

    The organizer and leader of the show should conduct training during the show. This forces you to be observant of the behavior of booth visitors and show staffers, and to adjust your show strategy if necessary during the show for better results. Some key items to have your eyes and ears open for include:

  • Attendance – is the show as well attended as show promoters promised? Are the attendees within your target audience (e.g. decision makers)?

  • Common Questions/Needs – is there a commonly asked question when visitors come to your booth? Is there a common need that you're hearing from visitors that your company can address?

  • Good and Bad Booth Staff Behavior – make sure that your booth staff is following your "rules of engagement", that they are accurately answering questions, and that they are setting follow-up actions. Do real-time coaching for staff that is off the mark or breaking the rules.

  • Lead Generation– be sure that all of the leads that are being gathered at the show are being logged in some type of electronic format for use after the show. One of the biggest and most common mistakes that exhibitors make is taking business cards and writing on the back of them, then tucking them away in a probably never to be seen again pocket or box under the show table. Invest up front in an electronic lead retrieval system – it is worth its weight in lead gold!

    Post-Show Debrief

    Another very common (and costly) mistake that exhibitors make is not holding a post-show debrief – at the show AND back at the office – to discuss how the show went, what the overall messages and take-aways were, and the leads and lead follow-up. All too often the show ends, we return to our office (already behind because we've been out for several days), and we're right back in the grind all but forgetting the people we met and things we promised at the show.

  • At the Show - After the last day of exhibiting, whenever possible, debrief the show with your staff together as a group. It can be at a post-show dinner or quickly as a group just prior to booth tear-down. This is the best time to get a feel for overall messages that came out of the show, eval
    Supple Mechanization in Textile Production
    Textile manufacturing is perhaps one of the oldest known industries in India. It was in existence since the beginning of civilization, although a crude methodology has been used then. The total contribution towards textiles manufacturing in our country is approximately 20% of country’s industrial production and is also treated as the backbone of economy. This contribution is about 1/3rd of the foreign exchange earned by the government.The textile engineering industries have reviewed the status of technologies being used in India and has recommended major changes to the Indian textile Industry about the technology being used by the companies to improve their productivity and quality.The level of automation of textile machinery has undergone a tremendous progress and due t
    lk – Everyone working your booth should have your 30-second "elevator statement" memorized. The most common question from a booth visitor is inevitably, "So what do you do?" The inability to answer that question concisely will result in lost interest. In fact, depending on the type of show and your company's products and services, sometimes the best answer to that question is, "We do a variety of things – what is it that you're looking for from this show?" Chances are, they'll reveal a need or "pain" that you can help them with.

    5. Set an Action – Even if a booth visitor doesn't have enough time to speak with you at length, have your staff ask for a follow-up meeting. Follow-ups can include sending e-mail info, literature, or speaking by phone or in person. Some professionals will even tell you to limit the amount of time you spend with booth visitors – engage them in a brief conversation, but end that conversation by acknowledging that they are busy and have a lot of show floor to cover, and ask for a follow-up meeting to go into things in more detail.

    During the Show Training

    The organizer and leader of the show should conduct training during the show. This forces you to be observant of the behavior of booth visitors and show staffers, and to adjust your show strategy if necessary during the show for better results. Some key items to have your eyes and ears open for include:

  • Attendance – is the show as well attended as show promoters promised? Are the attendees within your target audience (e.g. decision makers)?

  • Common Questions/Needs – is there a commonly asked question when visitors come to your booth? Is there a common need that you're hearing from visitors that your company can address?

  • Good and Bad Booth Staff Behavior – make sure that your booth staff is following your "rules of engagement", that they are accurately answering questions, and that they are setting follow-up actions. Do real-time coaching for staff that is off the mark or breaking the rules.

  • Lead Generation– be sure that all of the leads that are being gathered at the show are being logged in some type of electronic format for use after the show. One of the biggest and most common mistakes that exhibitors make is taking business cards and writing on the back of them, then tucking them away in a probably never to be seen again pocket or box under the show table. Invest up front in an electronic lead retrieval system – it is worth its weight in lead gold!

    Post-Show Debrief

    Another very common (and costly) mistake that exhibitors make is not holding a post-show debrief – at the show AND back at the office – to discuss how the show went, what the overall messages and take-aways were, and the leads and lead follow-up. All too often the show ends, we return to our office (already behind because we've been out for several days), and we're right back in the grind all but forgetting the people we met and things we promised at the show.

  • At the Show - After the last day of exhibiting, whenever possible, debrief the show with your staff together as a group. It can be at a post-show dinner or quickly as a group just prior to booth tear-down. This is the best time to get a feel for overall messages that came out of the show, eval
    Create Your Marketing Machine to Plan for Marketing Success
    Do you ever feel like you're constantly running around, trying to get your marketing materials put together and out the door? Are you frazzled by the marketing process, and driving your writer, designer, or printer absolutely nuts? Is your "plan" to just pick one new idea every now and then to implement? Or are you constantly hopping on the latest marketing idea, and throwing away your time and money with your efforts?You're not alone; most small businesses have the same approach to marketing. The result is marketing that's not cohesive; it's marketing using the "push-and-pray" method - you just create marketing pieces here and there, and then hope for new clients and sales to come rushing in. When you're busy, you just forget or put off your marketing entirely; then, when you
    p>

    The organizer and leader of the show should conduct training during the show. This forces you to be observant of the behavior of booth visitors and show staffers, and to adjust your show strategy if necessary during the show for better results. Some key items to have your eyes and ears open for include:

  • Attendance – is the show as well attended as show promoters promised? Are the attendees within your target audience (e.g. decision makers)?

  • Common Questions/Needs – is there a commonly asked question when visitors come to your booth? Is there a common need that you're hearing from visitors that your company can address?

  • Good and Bad Booth Staff Behavior – make sure that your booth staff is following your "rules of engagement", that they are accurately answering questions, and that they are setting follow-up actions. Do real-time coaching for staff that is off the mark or breaking the rules.

  • Lead Generation– be sure that all of the leads that are being gathered at the show are being logged in some type of electronic format for use after the show. One of the biggest and most common mistakes that exhibitors make is taking business cards and writing on the back of them, then tucking them away in a probably never to be seen again pocket or box under the show table. Invest up front in an electronic lead retrieval system – it is worth its weight in lead gold!

    Post-Show Debrief

    Another very common (and costly) mistake that exhibitors make is not holding a post-show debrief – at the show AND back at the office – to discuss how the show went, what the overall messages and take-aways were, and the leads and lead follow-up. All too often the show ends, we return to our office (already behind because we've been out for several days), and we're right back in the grind all but forgetting the people we met and things we promised at the show.

  • At the Show - After the last day of exhibiting, whenever possible, debrief the show with your staff together as a group. It can be at a post-show dinner or quickly as a group just prior to booth tear-down. This is the best time to get a feel for overall messages that came out of the show, eval
    Feeding the Small Business Ecosystem
    Forgive what may seem like a bit of a theoretical argument today. Sometimes you have to step back and get a sense of the biggest picture in order to understand how all the simple, practical parts relate.Small business is often held together with sweat, creativity and a heavy use of duct tape. (In case you ever wondered where I came up with the term Duct Tape Marketing.) That's the outer reality of small business. The inner reality, the part that most don't see and even the owner of the business might not understand, is more like a living breathing ecosystem.I didn't really excel in science in school, but to me the parallel is obvious. In an ecosystem, the many parts are dependent upon each other for success. In a small business, this is equally true and just as hard to m
    how. One of the biggest and most common mistakes that exhibitors make is taking business cards and writing on the back of them, then tucking them away in a probably never to be seen again pocket or box under the show table. Invest up front in an electronic lead retrieval system – it is worth its weight in lead gold!

    Post-Show Debrief

    Another very common (and costly) mistake that exhibitors make is not holding a post-show debrief – at the show AND back at the office – to discuss how the show went, what the overall messages and take-aways were, and the leads and lead follow-up. All too often the show ends, we return to our office (already behind because we've been out for several days), and we're right back in the grind all but forgetting the people we met and things we promised at the show.

  • At the Show - After the last day of exhibiting, whenever possible, debrief the show with your staff together as a group. It can be at a post-show dinner or quickly as a group just prior to booth tear-down. This is the best time to get a feel for overall messages that came out of the show, evaluate how your company compared to others, and to set some follow-up goals for when you return to the office.

  • Back at the Office - Before you all get back into the grind – returning all of the calls and e-mails you missed while at the show – try and get your booth staff together for a meeting or a conference call to discuss post-show follow up. If you had a lead retrieval system, review which leads were assigned to whom, and what the company expects as far as follow up. Set another post-show meeting 2-4 weeks after this initial meeting to further review leads if necessary, and be sure to incorporate the leads that you obtained into your central database for future communication.

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