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Digg it UP - What Does It REALLY Take to Be Making 6-Figures as a Service Professional?
Situational Leadership as the Key to Effectively Managing People
For over 25 years, major corporations and organizations throughout the world have used the concepts of Situational Leadership to improve the effectiveness of their managers. Dr. Heresy and Dr. Blanshard at Ohio State University to provide managers with a practical and simple approach to achieve the best results from their people developed one of the most outstanding leadership models.There are many ways you can be an effective leader – there is no single “school solution” to the management process.Real leadership means managing people fairly for mutually rewarding and productive purposes and has nothing to do with manipulation – taking unfair advantage of or influencing others for self-interest, or making people feel uncomfortable.Motivating and controlling people toward accomplishment of planned objectives requires 3 important skills: 30
For over 25 years, major corporations and organizations throughout the world have used the concepts of Situational Leadership to improve the effectiveness of their managers. Dr. Heresy and Dr. Blanshard at Ohio State University to provide managers with a practical and simple approach to achieve the best results from their people developed one of the most outstanding leadership models.There are many ways you can be an effective leader – there is no single “school solution” to the management process.Real leadership means managing people fairly for mutually rewarding and productive purposes and has nothing to do with manipulation – taking unfair advantage of or influencing others for self-interest, or making people feel uncomfortable.Motivating and controlling people toward accomplishment of planned objectives requires 3 important skills: 30
Time Tracking
Time tracking is the act of recording the amount of time spent on each activity in a day. Typically, time sheets are used for time tracking. A conventional and simple time sheet lists the start and end time of tasks or the duration of each task. It can also have a more detailed breakdown of the various tasks done, as well as the results obtained from each of these tasks. Traditionally, time sheets were designed to keep track of the employees’ time management, in order to determine their productivity. Time cards or punch cards are the most basic form of time tracking programs.Time tracking is very beneficial for businesses. Time sheets can also be used to track other things like billing, payroll, project cost and estimation, and others that are very beneficial for management. There are several direct advantages of time tracking: make payroll processing
Over the past 30 Time tracking is the act of recording the amount of time spent on each activity in a day. Typically, time sheets are used for time tracking. A conventional and simple time sheet lists the start and end time of tasks or the duration of each task. It can also have a more detailed breakdown of the various tasks done, as well as the results obtained from each of these tasks. Traditionally, time sheets were designed to keep track of the employees’ time management, in order to determine their productivity. Time cards or punch cards are the most basic form of time tracking programs.Time tracking is very beneficial for businesses. Time sheets can also be used to track other things like billing, payroll, project cost and estimation, and others that are very beneficial for management. There are several direct advantages of time tracking: make payroll processing
Treating the Customer Dissatisfaction Epidemic: How to Go Beyond Simply Masking the Symptoms
Corporations in every sector are spending more than ever before in an attempt to improve their customer service levels. Every year they pour hundreds of millions of dollars into new systems and training programs that promise them the ability to win customer loyalty. Despite their efforts, however, customer satisfaction results continue to fall. Why aren’t these massive efforts paying huge dividends? One would think that by now the organizations that have committed these vast resources would have a large cadre of satisfied, loyal customers, but in most cases just the opposite is true.Think about the scenarios that play out every day. Where is the “fast” in the fast food industry, when drive-up or walk-in service can now take ten, fifteen, even twenty minutes or more? Why are there so many telephone response cues that offer callers recorded messages war
r the past 30Corporations in every sector are spending more than ever before in an attempt to improve their customer service levels. Every year they pour hundreds of millions of dollars into new systems and training programs that promise them the ability to win customer loyalty. Despite their efforts, however, customer satisfaction results continue to fall. Why aren’t these massive efforts paying huge dividends? One would think that by now the organizations that have committed these vast resources would have a large cadre of satisfied, loyal customers, but in most cases just the opposite is true.Think about the scenarios that play out every day. Where is the “fast” in the fast food industry, when drive-up or walk-in service can now take ten, fifteen, even twenty minutes or more? Why are there so many telephone response cues that offer callers recorded messages war
In a Business to Business Marketing Strategy, the 'Big Wait' is a Costly Mistake
The inability to pull the trigger on key marketing decisions is a curious problem. On one hand, a properly selected, well-conceived business to business marketing strategy is the key to a company's growth and expansion. For many companies that have been struggling, or are stalled, implementing a marketing solution that will generate leads and sales is Priority One. So, why is it that such a decision is often put off with some form of “we think we will wait?”Many business owners and execs have no sense of the tremendous liability of waiting to start a business to business marketing effort. By waiting, they're not confronting how the game is played. Business competition is like a race. When you're not moving forward, you're losing ground.Although clearly there can be a legitimate reason to delay a business-to-business marketing strategy, there ar
he past 30The inability to pull the trigger on key marketing decisions is a curious problem. On one hand, a properly selected, well-conceived business to business marketing strategy is the key to a company's growth and expansion. For many companies that have been struggling, or are stalled, implementing a marketing solution that will generate leads and sales is Priority One. So, why is it that such a decision is often put off with some form of “we think we will wait?”Many business owners and execs have no sense of the tremendous liability of waiting to start a business to business marketing effort. By waiting, they're not confronting how the game is played. Business competition is like a race. When you're not moving forward, you're losing ground.Although clearly there can be a legitimate reason to delay a business-to-business marketing strategy, there ar
What Makes a Manager a Bad Boss: Survey Results
Do you want to avoid becoming a bad boss? Do you fear that you may already be considered a bad boss? Just want to commiserate with other people who have bad bosses? Here are thoughts about what makes a bad boss, well - bad?Survey Results from a readers survey conducted by Susan Heathfield regarding:What makes a manager a Bad Boss1. 37% reported: The Manager provides little direction. 2. 21% said The Manager micromanages or “nit-picks.” 3. 15% said, The manager belittles and puts down staff. 4. 12% said, Little or no recognition for success or hard work. 5. 8% said, The manager is indecisive and seemingly changes direction at whim.Bad bosses, in order of their frequency in the survey, do the following.Love brownnosers, tattletales, and relatives who report to them. They choose favorite employees and cove
ast 30Do you want to avoid becoming a bad boss? Do you fear that you may already be considered a bad boss? Just want to commiserate with other people who have bad bosses? Here are thoughts about what makes a bad boss, well - bad?Survey Results from a readers survey conducted by Susan Heathfield regarding:What makes a manager a Bad Boss1. 37% reported: The Manager provides little direction. 2. 21% said The Manager micromanages or “nit-picks.” 3. 15% said, The manager belittles and puts down staff. 4. 12% said, Little or no recognition for success or hard work. 5. 8% said, The manager is indecisive and seemingly changes direction at whim.Bad bosses, in order of their frequency in the survey, do the following.Love brownnosers, tattletales, and relatives who report to them. They choose favorite employees and cove
Setting Up to Win: Easy-on-the-Feet Trade Show Exhibits
It's a four-day trade show. By the halfway point the booth staff is earnestly looking for any way to ease their aching feet. Staffing a trade show exhibit is invariably a trial of stamina and endurance. It is something of a marathon, but unlike a marathon, you aren’t allowed to show your discomfort and fatigue. Quite the opposite, in fact. From the moment the doors open each morning through whatever events run into the evenings, you must be meeting and greeting, cruising and schmoozing, focused on making sales and making connections.Dr. William Scholl of Dr. Scholl's foot product fame often said, "When your feet hurt, you hurt all over." When you’re working a trade show, standing around for long periods of time over a number of days, you know exactly what he meant. Your efficiency level, concentration, and attitude greatly decrease when experiencing f
30 years, I've r
It's a four-day trade show. By the halfway point the booth staff is earnestly looking for any way to ease their aching feet. Staffing a trade show exhibit is invariably a trial of stamina and endurance. It is something of a marathon, but unlike a marathon, you aren’t allowed to show your discomfort and fatigue. Quite the opposite, in fact. From the moment the doors open each morning through whatever events run into the evenings, you must be meeting and greeting, cruising and schmoozing, focused on making sales and making connections.Dr. William Scholl of Dr. Scholl's foot product fame often said, "When your feet hurt, you hurt all over." When you’re working a trade show, standing around for long periods of time over a number of days, you know exactly what he meant. Your efficiency level, concentration, and attitude greatly decrease when experiencing f
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