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Digg it UP - The Direct Marketing Challenge: A Tale of Two Households
Branding – Makes Your Product Distinctive In The Marketplace they are looking for.When you think of breakfast cereals, what product name comes to mind? When you think of digital camera, what product name occurs to you? Branding makes a product distinctive in the marketplace, its removes anonymity and gives identification to a company and its goods and services. “Branding” is actually a very general term covering brand names, designs, trademarks, symbols, a distinctive letterhead, an identifiable shop front etc., which may be used to distinguish one organization’s goods and services from another’s.There are a few reasons why a company branding their goods and servicesa) It is a form of product differentiation, which makes customers Meanwhile, Household #2 (the value conscious family) is watching TV, but their focus is on an entirely different set of commercials than Household #1, even though they are in the same “cluster.” They also check the weather online, but they see different ads than the first household. And when they open their mail, there is notice of a sale at their local department store. So much for John Wanamaker’s comment that half of his advertising is wasted – he just didn’t know which half. Today he could figure it out. The fur department would be marketed to one group, lower-priced sportswear to another. This second group would be notified of sales. The first group would be the first to know about new jewelry shipments. The implications of this information for brand marketers – from retail to financial – are huge. The bottom line is How To Attract Clients, Money and an Expert Reputation with The Law Of Attraction
If you are ready to turn your business dreams into business reality (even if you think you are dreaming of the impossible), then read on.As an Attraction Marketing Coach, I passionately coach clients that they can have what they want in their business. Whether you want to attract clients, ideas or money into your business doesn’t matter as much as what you desire.In order to get what you want, you must have a concise, clear and focused vision AND believe without a doubt that you can have it. Step into the vision fully. I know it sounds simple, but this is where most of my clients fall off their game.Let me coach you around this … Imagine a retailer in the process of determining its advertising and promotional strategy for the next year. The retailer knows that there are millions of potential customers, but knows too that not all of them are the right targets for their brand. So, how can a retailer – or any marketer for that matter – identify the right targets for their brand? Traditionally, marketers have relied on demographics – age, income, geography. But these characteristics can lead them astray. To get a clearer picture, let’s look at two, seemingly similar, households: Household #1 has an income of $90K. A married couple between 35 and 54 years old, with two children, they own a home in the suburbs. Ditto for Household #2. They sound alike but behind closed doors, these families are really quite different. So how can the retailer tell the difference between these two households? What if the retailer also knew that Household 1 exhibits high spending behaviors: they own a Cadillac Escalade, they took a luxury cruise in the past 18 months, and that they remodeled their kitchen to the tune of $100,000+. Meanwhile, Household 2 shows low spending patterns: they recently purchased their home, they have payments on a Toyota Camry, and they shop at WalMart. Demographically similar but their purchasing patterns are dramatically different. Household 1 will likely be attracted to more premium brands and have more sophisticated financial services needs. They might even be seeking new sources of credit to support their purchasing habits. Household 2 on the other hand, is likely to prefer more moderate brands. Their debt is likely to be lower and brand takes a back seat to price. Now that’s actionable information. But marketers would never know it based on traditional segmentation. Clearly, even the best marketing models fall short when they rely only on income and other demographics. To make the most of their budgets – and to build their brands – marketers must look at information that provides a deeper understanding of consumer needs, wants, propensities, and ability to purchase. Financial assets, such as stocks and bonds, as well as home equity and transaction history mean a great deal in terms of a consumer’s ability and propensity to buy in specific product categories. And, more importantly, this information has great meaning in terms of the types of brands and brand messages to which they respond. In the old world, “birds of a feather flock together” segmentation systems were the only systems available to target consumers. Now, armed with more intelligent data on the spending power of households, we can single out those “birds” with the most potential to respond to a specific branding message and to buy a particular brand. So while everyone else is following the flock, marketers utilizing more granular information will be increasing both their efficiency and effectiveness in customer acquisition, development, and loyalty. How can our retailer integrate this powerful data on spending power into its advertising and marketing strategy for the next year? Let’s go back to our Two Households. Household #1 (the big spenders) is watching TV. They see a commercial and take immediate note of a new model for a premium brand. Then they check the weather online, and they see an ad for the premium brand. Finally, they get their mail and low and behold, it’s a direct mail piece for the premium brand they are looking for. Meanwhile, Household #2 (the value conscious family) is watching TV, but their focus is on an entirely different set of commercials than Household #1, even though they are in the same “cluster.” They also check the weather online, but they see different ads than the first household. And when they open their mail, there is notice of a sale at their local department store. So much for John Wanamaker’s comment that half of his advertising is wasted – he just didn’t know which half. Today he could figure it out. The fur department would be marketed to one group, lower-priced sportswear to another. This second group would be notified of sales. The first group would be the first to know about new jewelry shipments. The implications of this information for brand marketers – from retail to financial – are huge. The bottom line is Joint Vision In A Partnership Company these two households?When two businesses form a partnership, it is essential that both partner companies have a joint vision regarding the new company or the partnership will face numerous hurdles. It is essential that all issues are agreed and signed when the contract to form the partnership company is signed. It is essential that an unbiased and experienced attorney help both parties negotiate a deal to minimize the risks of incompatibility helping create a mutually beneficial relationship for all parties concerned.How to Create a Joint Vision in a Partnership Company:It is essential that the terms of the business relationship are clearly defined and explained to all the What if the retailer also knew that Household 1 exhibits high spending behaviors: they own a Cadillac Escalade, they took a luxury cruise in the past 18 months, and that they remodeled their kitchen to the tune of $100,000+. Meanwhile, Household 2 shows low spending patterns: they recently purchased their home, they have payments on a Toyota Camry, and they shop at WalMart. Demographically similar but their purchasing patterns are dramatically different. Household 1 will likely be attracted to more premium brands and have more sophisticated financial services needs. They might even be seeking new sources of credit to support their purchasing habits. Household 2 on the other hand, is likely to prefer more moderate brands. Their debt is likely to be lower and brand takes a back seat to price. Now that’s actionable information. But marketers would never know it based on traditional segmentation. Clearly, even the best marketing models fall short when they rely only on income and other demographics. To make the most of their budgets – and to build their brands – marketers must look at information that provides a deeper understanding of consumer needs, wants, propensities, and ability to purchase. Financial assets, such as stocks and bonds, as well as home equity and transaction history mean a great deal in terms of a consumer’s ability and propensity to buy in specific product categories. And, more importantly, this information has great meaning in terms of the types of brands and brand messages to which they respond. In the old world, “birds of a feather flock together” segmentation systems were the only systems available to target consumers. Now, armed with more intelligent data on the spending power of households, we can single out those “birds” with the most potential to respond to a specific branding message and to buy a particular brand. So while everyone else is following the flock, marketers utilizing more granular information will be increasing both their efficiency and effectiveness in customer acquisition, development, and loyalty. How can our retailer integrate this powerful data on spending power into its advertising and marketing strategy for the next year? Let’s go back to our Two Households. Household #1 (the big spenders) is watching TV. They see a commercial and take immediate note of a new model for a premium brand. Then they check the weather online, and they see an ad for the premium brand. Finally, they get their mail and low and behold, it’s a direct mail piece for the premium brand they are looking for. Meanwhile, Household #2 (the value conscious family) is watching TV, but their focus is on an entirely different set of commercials than Household #1, even though they are in the same “cluster.” They also check the weather online, but they see different ads than the first household. And when they open their mail, there is notice of a sale at their local department store. So much for John Wanamaker’s comment that half of his advertising is wasted – he just didn’t know which half. Today he could figure it out. The fur department would be marketed to one group, lower-priced sportswear to another. This second group would be notified of sales. The first group would be the first to know about new jewelry shipments. The implications of this information for brand marketers – from retail to financial – are huge. The bottom line is Marketing Apathy Solutions: 10 Solutions for Overcoming Apathy Beginning Today n.Are you suffering from feelings of indifference or a lack of concern when it comes to marketing your business? Do you lack the passion that’s necessary to attract customers to your business?Marketing apathy, characterized by feelings of passiveness, disregard, and a lack of interest is widespread among today’s businesses. This attitude is like putting a roadblock between you and your success. Fortunately, there are a number of solutions for overcoming apathy that you can start implementing today. Try one or more of these.1. Do something. The best way to take a blah attitude and turn it around is to do something. You may have heard the phrase, “a But marketers would never know it based on traditional segmentation. Clearly, even the best marketing models fall short when they rely only on income and other demographics. To make the most of their budgets – and to build their brands – marketers must look at information that provides a deeper understanding of consumer needs, wants, propensities, and ability to purchase. Financial assets, such as stocks and bonds, as well as home equity and transaction history mean a great deal in terms of a consumer’s ability and propensity to buy in specific product categories. And, more importantly, this information has great meaning in terms of the types of brands and brand messages to which they respond. In the old world, “birds of a feather flock together” segmentation systems were the only systems available to target consumers. Now, armed with more intelligent data on the spending power of households, we can single out those “birds” with the most potential to respond to a specific branding message and to buy a particular brand. So while everyone else is following the flock, marketers utilizing more granular information will be increasing both their efficiency and effectiveness in customer acquisition, development, and loyalty. How can our retailer integrate this powerful data on spending power into its advertising and marketing strategy for the next year? Let’s go back to our Two Households. Household #1 (the big spenders) is watching TV. They see a commercial and take immediate note of a new model for a premium brand. Then they check the weather online, and they see an ad for the premium brand. Finally, they get their mail and low and behold, it’s a direct mail piece for the premium brand they are looking for. Meanwhile, Household #2 (the value conscious family) is watching TV, but their focus is on an entirely different set of commercials than Household #1, even though they are in the same “cluster.” They also check the weather online, but they see different ads than the first household. And when they open their mail, there is notice of a sale at their local department store. So much for John Wanamaker’s comment that half of his advertising is wasted – he just didn’t know which half. Today he could figure it out. The fur department would be marketed to one group, lower-priced sportswear to another. This second group would be notified of sales. The first group would be the first to know about new jewelry shipments. The implications of this information for brand marketers – from retail to financial – are huge. The bottom line is If You Never Do Customer Service Training, Do This ntelligent data on the spending power of households, we can single out those “birds” with the most potential to respond to a specific branding message and to buy a particular brand. So while everyone else is following the flock, marketers utilizing more granular information will be increasing both their efficiency and effectiveness in customer acquisition, development, and loyalty.What's the problem with customer service? Everywhere you look, customer-facing employees are surly and undertrained. It's not even their fault, half the time: they're underpaid and unsupervised, more often than not.And companies vow to change the situation, and commit themselves to service. They spend millions on ad campaigns to convince customers to give them another chance. And they miss, regrettably often, a basic piece of the puzzle that would make a difference for their customer support staff AND for their customers.The magic bullet is this: managers need to teach customer service people that saying I'm Sorry isn't the same as saying any of these t How can our retailer integrate this powerful data on spending power into its advertising and marketing strategy for the next year? Let’s go back to our Two Households. Household #1 (the big spenders) is watching TV. They see a commercial and take immediate note of a new model for a premium brand. Then they check the weather online, and they see an ad for the premium brand. Finally, they get their mail and low and behold, it’s a direct mail piece for the premium brand they are looking for. Meanwhile, Household #2 (the value conscious family) is watching TV, but their focus is on an entirely different set of commercials than Household #1, even though they are in the same “cluster.” They also check the weather online, but they see different ads than the first household. And when they open their mail, there is notice of a sale at their local department store. So much for John Wanamaker’s comment that half of his advertising is wasted – he just didn’t know which half. Today he could figure it out. The fur department would be marketed to one group, lower-priced sportswear to another. This second group would be notified of sales. The first group would be the first to know about new jewelry shipments. The implications of this information for brand marketers – from retail to financial – are huge. The bottom line is Problem-Solving Success Tip: Communicate! Don't Leave Your Key Stakeholders Guessing they are looking for.We are generally not very good about keeping others informed about the progress we’re making, especially if there isn’t much. You’re more likely to get support and understanding if you get the word out honestly about what is and isn’t happening. As you start your problem-solving project, establish a communication plan and follow it. Specify who needs what information about your effort, when they need it and how you are going to provide it. Make the plan appropriate to your problem, the culture of your company and the individuals involved.Different participants in the project will need different information. For example, the members of the problem-solving team Meanwhile, Household #2 (the value conscious family) is watching TV, but their focus is on an entirely different set of commercials than Household #1, even though they are in the same “cluster.” They also check the weather online, but they see different ads than the first household. And when they open their mail, there is notice of a sale at their local department store. So much for John Wanamaker’s comment that half of his advertising is wasted – he just didn’t know which half. Today he could figure it out. The fur department would be marketed to one group, lower-priced sportswear to another. This second group would be notified of sales. The first group would be the first to know about new jewelry shipments. The implications of this information for brand marketers – from retail to financial – are huge. The bottom line is that there are differentiating factors that are not identified by standard demographic selects. Just think what brand marketers could do with more intelligent data on the spending capacity and propensity of consumers! This information is available today and can be used to create more successful marketing campaigns, more targeted advertising strategies, and a stronger brand. It is the information that successful marketers will use to distinguish between price-conscious customers and those that value name brands. With this information marketers will discover those prospects with the discretionary funds and the interest to buy their products. This is the information that will help a company succeed. Thomas E. Dailey, is President & Chief Executive Officer of IXI Corporation. Echelon Targeting, a division of IXI, offers proprietary products including Echelon Discretionary Spending Index™ and Echelon Discretionary Spending Propensity™. Tom Dailey can be reached at echeloninfo@echelontargeting.com or 703-770-9677.
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