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    Hook Me Up With A Human
    Oh, what has happened to the carbon-based organizational interface? Many organizations have digitized humans – aka carbon-based units - out of existence in their customer service operations. Now, I love digital technology as much as anyone, but it is time to bring the people back into their appropriate customer service roles, don’t you think?Have you ever tried to reach a human at Amazon.com? When I last checked yo
    r future. Nothing happens without knowing other people. None of us advance in our careers in blissful isolation.

    We get a job offer because someone knows about us. We pick up a new client for our freelance business because someone referred us to someone else. We are asked to

    Bargain Hunt: Listening to the Experts
    For many people, both in and out of business, one of the hardest things to do is listening to experts. Why? Because experts generally give advice that runs contrary to what people want to hear. Experts are not always right, but their opinions are worth consideration, especially if all you have to go on is a gut feeling.There are two television shows where people generally ignore the experts to their own detriment.
    Recently I was interviewed for a book on networking. My first response was, "Hey, I don't network. I hate that stuff."

    In other words, you won't catch me dead shaking hands and passing out business cards at a local Chamber of Commerce breakfast meeting. Nor do I cold call. Nor do I wander around conferences with my hand thrust out saying, "Hi, my name is Nick Usborne." It's just not part of my character.

    I guess that was my view of "networking".

    But as I started writing, answering each of the interview questions, I realized that I network as much as the next person. I just go about it a different way.

    The more I think about it, we all network, one way or another. If you think this doesn't apply to you, just make a quick mental tally of the people you know in your industry. People you have worked with, exchanged emails with, met somewhere.

    Have a look at your address book. If you have more than the names of your personal friends and family, you're already networking.

    >> Why this is important

    Whether you are employed right now or a freelancer, networking is essential to your future. Nothing happens without knowing other people. None of us advance in our careers in blissful isolation.

    We get a job offer because someone knows about us. We pick up a new client for our freelance business because someone referred us to someone else. We are asked to w

    Measuring Customer Satisfaction Watch Out For... (Part 3 of 3)
    Even the best intentions in measuring customer satisfaction are subject to problems along the way. Temptations to avoid are:Complacency — obtaining feedback is an ongoing process, not a one-time event. You cannot know what your customers want if you only ask them occasionally. Change is certain, and priorities do shift. The most successful companies are those that can detect and respond to
    r do I wander around conferences with my hand thrust out saying, "Hi, my name is Nick Usborne." It's just not part of my character.

    I guess that was my view of "networking".

    But as I started writing, answering each of the interview questions, I realized that I network as much as the next person. I just go about it a different way.

    The more I think about it, we all network, one way or another. If you think this doesn't apply to you, just make a quick mental tally of the people you know in your industry. People you have worked with, exchanged emails with, met somewhere.

    Have a look at your address book. If you have more than the names of your personal friends and family, you're already networking.

    >> Why this is important

    Whether you are employed right now or a freelancer, networking is essential to your future. Nothing happens without knowing other people. None of us advance in our careers in blissful isolation.

    We get a job offer because someone knows about us. We pick up a new client for our freelance business because someone referred us to someone else. We are asked to

    Goal Setting: Monetary Goals, Material Goals And Job Goals For Your Career
    What does goal setting refer to in a career context?In a career context, goal setting can refer to several different things depending on your overall goals (obviously!) and what you are trying to accomplish in your career and in your life in general:Your goals might be short term or long term or a combination of both. Hopefully you'll be planning for the long term while realizing that sh
    much as the next person. I just go about it a different way.

    The more I think about it, we all network, one way or another. If you think this doesn't apply to you, just make a quick mental tally of the people you know in your industry. People you have worked with, exchanged emails with, met somewhere.

    Have a look at your address book. If you have more than the names of your personal friends and family, you're already networking.

    >> Why this is important

    Whether you are employed right now or a freelancer, networking is essential to your future. Nothing happens without knowing other people. None of us advance in our careers in blissful isolation.

    We get a job offer because someone knows about us. We pick up a new client for our freelance business because someone referred us to someone else. We are asked to

    The Tinkering Entrepreneur
    tin•ker n. To manipulate unskillfully or experimentallyAs an entrepreneur, you probably like to tinker. You probably like to ask a bunch of questions to the point that you get annoying. You might like to experiment with different machines by taking them apart. Or you may even like to take peoples’ sentences apart while they are speaking to you and analyze every single word for their true meanings and intention
    emails with, met somewhere.

    Have a look at your address book. If you have more than the names of your personal friends and family, you're already networking.

    >> Why this is important

    Whether you are employed right now or a freelancer, networking is essential to your future. Nothing happens without knowing other people. None of us advance in our careers in blissful isolation.

    We get a job offer because someone knows about us. We pick up a new client for our freelance business because someone referred us to someone else. We are asked to

    The Power Of Silence
    Too many times in business networking events, I’d be approached by someone who would talk continuously about their product or service offering for at least 10 minutes. These people do not seem to notice the glazed look of the listener’s eyes, nor the body wanting to move away from them. They just talk, talk and talk. These people are exceedingly good at hanging onto others for a long time, not letting them move. They hand
    r future. Nothing happens without knowing other people. None of us advance in our careers in blissful isolation.

    We get a job offer because someone knows about us. We pick up a new client for our freelance business because someone referred us to someone else. We are asked to write articles because an editor or webmaster read something else we had written.

    Every step forward we take can usually be traced back to knowing someone.

    >> Different Networking strokes for different folks

    Some people seem born to walk up to strangers and introduce themselves. If that sounds like you, then you already know how to expand your current network of contacts.

    But if, like me, you're not an outgoing person who loves to get out and meet people, you need to find other ways.

    For me, my network has grown almost entirely through people contacting me after reading an article I have written, reading my book, or listening to me speak at a conference.

    In other words, I network by making myself visible through writing and speaking. My network grows as more and more people get in touch with me.

    >> A key to successful networking

    Whenever I am offered a speaking or writing project that I feel might be "beyond' me, I jump at it. Why? By stretching myself I not only get my name and talents exposed to a new audience, but I also get in front of an audience that is a littl

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