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Employers are Hiring Good Candidates, Not Good Employees
Let's examine the question “Do you want to select top candidates or top employees?” The answer would seem obvious but a surprising number of manager’s perform very poorly in this critical task.Peter Drucker, one of America’s leading management gurus has examined this and says, "Executives spend more time on managing people and people decisions than on anything else, and they should. No other decisions are so long-lasting in their consequences or so difficult to unmake and yet, by and large, executives make poor promotion and staffing decisions. By all accounts, their batting average is no better than .333. At most one-third of such decisions turn out right; one-third are minimally effective and one-third are outright failures. In no other area of management would we put up with su

to make yourself more visible within the organization. Volunteer to help with meetings, be on committees, or become a leader or board member.

Being involved does a couple of things for you and your business. First, you’ll get more opportunities to establish connections and get to know some of the contacts you’ve made even better. Secondly, the higher the visibility you have in the group, the less you’ll have to work to make new connections. Instead, as new people come into the group, they will likely seek you out because they view you as a leader within the organization.

4. Keep your circles of contacts informed. Don’t just a

Travel Trade Show Success - Top 10 Tips to Stand Out from the Crowd Guaranteed
1) Have beginner's mind. Attend and observe a travel trade show, seek out information and expert advice before you exhibit. Take workshops and read all you can on travel trade show marketing.2) Pre-show mailings and phone invitations to customers and prospects will increase booth attendance. Multiple personalized letters and postcards promoting special offers redeemable only at your booth works great. Start one - three months before show.3) Show management is an asset and can provide you lots of extra profitable exposure. Work with them on providing value to attendees through your travel presentations, workshops, sport simulator and fascinating attractions. If you earn pre-show publicity via their public relations/media firm, you could

Whether you’re an introvert or an extrovert, feel like you have the gift of gab or just don’t know how to make small talk, networking know-how is very important for your business success. There is a notion in business that I believe most of us subscribe to that says “all things being equal, people will do business with and refer business to those they know, like and trust.” And the key to this is obviously being able to develop relationships.

Think of networking as the cultivation of mutually beneficial, win-win relationships. In order to be win-win, there must be GIVE and take (notice the emphasis on give). Networking shouldn’t be viewed as “events” where you go to sell your business. When effective networking is taking place, the parties involved actively share ideas, information, resources, etc.

Ok, so you know that you should be networking because it is one of the most cost-effective lead generation activities when used wisely, appropriately and professionally. But, maybe that seems easier said than done. Here’s a seven step plan to really get going with networking for your business.

1. Check out several groups to find the best chemistry and perceived value. Most groups will allow you to come and visit at least a couple of times before you have to join. Go and ask around to find out why others have joined and what value they get out of belonging.

Resist the urge to just go join the Chamber of Commerce simply because everyone tells you that’s what you need to do. If that’s not where your target group can be found, then you might just be wasting a considerable amount of time (and money).

I’m not telling you not to join the Chamber. Just be clear about what you’d like to get out of this or any other group. If it’s to find prospective clients or referral sources, then you need to be networking where those resources can be found.

2. When you find a group or two, join and go to all the meetings you can. Don’t go just once or twice expecting things to happen and then if they don’t quit. Building mutually beneficial, win-win relationships will take some time.

The contacts you make need to constantly see your face and hear your message. Continual contact with others over time will open up opportunities for you to go deeper and learn more about each others thoughts, ideas and capabilities in regards to your respective businesses.

Know, like, and trust generally only happens over time. Being regular and persistent will pay off.

3. Get involved - be visible. Do as much as you can to make yourself more visible within the organization. Volunteer to help with meetings, be on committees, or become a leader or board member.

4. Keep your circles of contacts informed. Don’t just a

What Integrating Your Contact Center Can Do for Business
Integrating Contact Center Channels Can Improve Customer Service Proper contact center systems can help build customer loyalty, a major factor for success in any business. Contact center systems will assist your representatives with the ability to provide faster, more responsive customer support and problem resolution. By keeping customers happy they remain loyal to your business, and can even act as ‘ambassadors’ for your company.Integrating Contact Center Channels Helps Agents Become More Productive An integrated call center solution minimizes IT complexity and maximizes agent productivity. With older contact center technology, you may have different departments set up to handle each channel; integration simplifies everything.Integrating Contact Center

n’t be viewed as “events” where you go to sell your business. When effective networking is taking place, the parties involved actively share ideas, information, resources, etc.

Know, like, and trust generally only happens over time. Being regular and persistent will pay off.

3. Get involved - be visible. Do as much as you can to make yourself more visible within the organization. Volunteer to help with meetings, be on committees, or become a leader or board member.

4. Keep your circles of contacts informed. Don’t just a

10 No-Cost Powerful Marketing Strategies that will make you more profits.
How many of us have a huge marketing budget? If you are like me then you know that you have to make every penny that you spend on marketing really count. Marketing is not as difficult as you may think. Here are 10 NO-COST marketing tips to help you make more profits for your business. All you will have to do is invest some time and effort. Here they are: 1.Always spell your customer’s name correctly. Check the correct spelling and spell it correctly every time. You will be surprised the impact that this has. 2.Recognise your customer’s voice and greet them by name, whether they are on the phone or when you meet them at your premises. Your customer will feel extremely valued. 3.Remember specific things about your customers

you have to join. Go and ask around to find out why others have joined and what value they get out of belonging.

Know, like, and trust generally only happens over time. Being regular and persistent will pay off.

3. Get involved - be visible. Do as much as you can to make yourself more visible within the organization. Volunteer to help with meetings, be on committees, or become a leader or board member.

4. Keep your circles of contacts informed. Don’t just a

Process and Procedures Investments - How to Get Money Back
In September 2004, President Bush signed the $146 billion tax cut bill restoring the recently expired business Research & Experimentation Tax Credit. The 18-month renewal of the research and experimentation tax credit, which expired June 30 2004, was the most expensive item with an expected $7.6 billion cost through 2014.Process Improvement QualifiesIf you are spending money on ISO 9000, six-sigma, lean manufacturing, TQM, or any other initiative focused on improving your products or processes, then you could qualify. This includes software purchases, training courses, labor, and of course the purchase of any Policies, Procedures and Forms products or services.An Immediate Source of CashThis is an actual dollar-for-dollar tax credit against your tax liability a

, join and go to all the meetings you can. Don’t go just once or twice expecting things to happen and then if they don’t quit. Building mutually beneficial, win-win relationships will take some time.

Know, like, and trust generally only happens over time. Being regular and persistent will pay off.

3. Get involved - be visible. Do as much as you can to make yourself more visible within the organization. Volunteer to help with meetings, be on committees, or become a leader or board member.

4. Keep your circles of contacts informed. Don’t just a

Let Your Words Speak for You: Increasing Expert Credibility in Your Industry or Profession
One of the quickest ways to increase credibility in your industry or profession is by writing about it. Yes, writing.Writing is inordinately undervalued by professionals in virtually every industry and profession. People who rely exclusively on the truism, "a picture is worth a thousand words," are missing out on vast amounts of business and credibility opportunities, because words are the things that really sell. Whether it’s Web copy or an article, the details are contained in the words. Pictures are nice; words motivate. Words give your customers — and your potential customers — reasons to relate to you. Words describe the features and benefits that move your clients to buy from you or use your services.Words sell. Period.Using writin

to make yourself more visible within the organization. Volunteer to help with meetings, be on committees, or become a leader or board member.

4. Keep your circles of contacts informed. Don’t just assume that running in to someone once a month (or even once a week) will cause them to start doing business with you or sending it your way. You need to let them know what’s going on when you’re not at that particular group in order to inform and educate them.

Send them invitations to your events or open houses. Send them email or letters to share big news or success stories, especially anything of relevance to them or those in their networks of contacts. If you believe that you have valuable ideas, information and resources to share with others, then doesn’t this just make sense?

5. Work at GIVING referrals and sharing valuable information. That’s right, you need to be willing to GIVE before you get. That means you need to get to know other members and what makes a good prospect for them. What kinds of information might you have access to that could be useful to them?

You may initially think you don’t have much of value to share with others (besides your business and what you provide). Part of the key to getting good at giving is to not make assumptions. For example, don’t assume that some basic resource (e.g., a web site) that you’re aware of is familiar to someone you might be talking to just because they are the “expert” in that field. Be willing to ask if they know about the resource and ready to share if they don’t.

Want to get better at actually giving referrals? Here’s a simple question to ask someone you’re connecting with. “How am I going to know when I meet a really good prospect for you?”

Just the fact that you are willing to explore giving will elevate your know, like and trust factor.

6. Focus on Quality, not Quantity, Quantity, Quantity. It’s not necessarily about the number of connections you make, but about the quality of the ones you do make. Are they mutually beneficial, win-win relationships?

Quality connections will be identifiable because all involved parties will be actively sharing ideas, information, and resources. Yes, it is true that you need to spend some time and effort getting to know the other person(s) and what’s important to them. But, you also need to be clear and actively thinking about what information or resources you want and need.

Staying in touch with and following up with a smaller number of quality relationships will generally be much more productive than trying to follow up with a larger number of superficial contacts.

7. Be persistent, but be patient. The goal of a networking event shouldn’t necessarily be to come away with prospects every time you

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Who is making use of web and video conferencing, and how are they using it? Here is a look at some of the enterprises and institutions that are being transformed by the intelligent use of this up-and-coming technology.

Helps people figure out what to consider if they are thinking of quitting their day job and starting a business from home.

Could the “soft” stuff actually be more important than the “hard” stuff?

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