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Digg it UP - Outsourcing Tech Support Overseas: I Can't Hear You
Notes for Newbies - Part Four - Your Business ModelToday we want to talk about your business model. Now that you have decided on your target market, identified a raft of potential products and figured out how you want to build your list, you need to create your business model.Your business model
Your business model is the package you design to bring your market, produ ow where that is. TS: Gud, Pleeze ramoof da pravarianses fail due da drash end ristard. Den you ned to wet far dee nacks tep frum me eftar you tal me you half dun dis furse pert. Due you anderstend? This was just the first five minutes of an hour call. I have no beef with anyone who attempts to speak English, who has been raised in a foreign land. But I plead with all those companies that think they are saving a buck or two per hour by utilizing oversees techs for their toll-free support. Am I the QuickBooks and Small Business AccountingAccording to statistics, close to 1 million people will start a small business in the U.S. Unfortunately, at least 400,000 (40%) of those businesses will fail within the first year and more than 800,000 (80%) of them will be out of business within 5 years and 960,000 (96%) will have closed their doors before their 10th year in business.The two key Let’s get one thing straight; I’m not prejudice or racist. But I have trouble understanding certain cultures that have strong accents. In an attempt to keep costs down, many computer hardware and software firms have redirected their support to India and other Asian nations. The result can be frustrating to both sides of the phone call. I recently needed to seek out a tech support (TS) person and was guided to an online 800 number. The conversation went something like this.
- TS: Ken I hup you?
- Me: Yes, I have a problem with my mail server.
- TS: I ken teck ceh off dat. Whut ees your suscrivner nomva?
- Me: Excuse me?
- TS: Your suscrivner nomva?
- Me: Huh?
- TS: I am sari you hour habing trebel anderstendink me. I neet your sascribner nomver?
- Me: Oh, my subscriber number. It’s 2468990.
- TS: You hour meester Howzair?
- Me: Yes.
- TS: Wery gud. Now, whut ees da prablim?
- Me: I can’t access my email. The server says it’s down.
- TS: Dat ees too bed. Pleez tal me whut eet sayz.
- Me: It says that there is an error.
- TS: Wat cand uv ovaretin seesteem hour you youzink?
- Me: Excuse me?
- TS: I am sari you hour steel nut anderstendink me. I neet to na your ovaretin seesteem.
- Me: I’m sorry, what was that?
- TS: Your seesteem. Ees it a peecee or a mec?
- Me: Oh, my operating system. It’s a Mac and I’m using Panther 10.3.
- TS: Dank you. I am nut fary wamilar wit da mec.
- Me: Really?.
- TS: Eet be ulreet, boot av you con een to da pravarianses and ramoofed dem to da drash?
- Me: Huh?
- TS: I am sari you hour steel nut anderstendink me. Hour you wamilar wit da pravarianses fail?
- Me: Sorry, please repeat?
- TS: I am sari. Da pravarianses fail?
- Me: Once more, if you please?
- TS: I sari. I spill far you. P-r-e-f-e-r-e-n-c-e-s f-i-l-e.
- Me: Oh the preferences file. Sure. I know where that is.
- TS: Gud, Pleeze ramoof da pravarianses fail due da drash end ristard. Den you ned to wet far dee nacks tep frum me eftar you tal me you half dun dis furse pert. Due you anderstend?
This was just the first five minutes of an hour call. I have no beef with anyone who attempts to speak English, who has been raised in a foreign land. But I plead with all those companies that think they are saving a buck or two per hour by utilizing oversees techs for their toll-free support. Am I the How To Raise Finance For Your New BusinessNo matter who you are the banks, business angels or government agencies who are lending you the money all want to know that their money is safe.Main factorsPoor management skills are the reason 80% of owner-managed firms go under. So this is the first thing that lenders will look at when considering you for a loan. Before they will lend you Me: Yes, I have a problem with my mail server. TS: I ken teck ceh off dat. Whut ees your suscrivner nomva? Me: Excuse me? TS: Your suscrivner nomva? Me: Huh? TS: I am sari you hour habing trebel anderstendink me. I neet your sascribner nomver? Me: Oh, my subscriber number. It’s 2468990. TS: You hour meester Howzair? Me: Yes. TS: Wery gud. Now, whut ees da prablim? Me: I can’t access my email. The server says it’s down. TS: Dat ees too bed. Pleez tal me whut eet sayz. Me: It says that there is an error. TS: Wat cand uv ovaretin seesteem hour you youzink? Me: Excuse me? TS: I am sari you hour steel nut anderstendink me. I neet to na your ovaretin seesteem. Me: I’m sorry, what was that? TS: Your seesteem. Ees it a peecee or a mec? Me: Oh, my operating system. It’s a Mac and I’m using Panther 10.3. TS: Dank you. I am nut fary wamilar wit da mec. Me: Really?. TS: Eet be ulreet, boot av you con een to da pravarianses and ramoofed dem to da drash? Me: Huh? TS: I am sari you hour steel nut anderstendink me. Hour you wamilar wit da pravarianses fail? Me: Sorry, please repeat? TS: I am sari. Da pravarianses fail? Me: Once more, if you please? TS: I sari. I spill far you. P-r-e-f-e-r-e-n-c-e-s f-i-l-e. Me: Oh the preferences file. Sure. I know where that is. TS: Gud, Pleeze ramoof da pravarianses fail due da drash end ristard. Den you ned to wet far dee nacks tep frum me eftar you tal me you half dun dis furse pert. Due you anderstend? This was just the first five minutes of an hour call. I have no beef with anyone who attempts to speak English, who has been raised in a foreign land. But I plead with all those companies that think they are saving a buck or two per hour by utilizing oversees techs for their toll-free support. Am I the Give It Up AgainIt is estimated that Americans gave total charitable contributions of $260.28 billion for 2005, up 6.1 percent from the previous year. Individuals give the lion’s share, but at this time of year many companies dig deep to make charitable donations, too.Not only is it the right thing to do, it is also the smart business thing to do. But before you ys it’s down. TS: Dat ees too bed. Pleez tal me whut eet sayz. Me: It says that there is an error. TS: Wat cand uv ovaretin seesteem hour you youzink? Me: Excuse me? TS: I am sari you hour steel nut anderstendink me. I neet to na your ovaretin seesteem. Me: I’m sorry, what was that? TS: Your seesteem. Ees it a peecee or a mec? Me: Oh, my operating system. It’s a Mac and I’m using Panther 10.3. TS: Dank you. I am nut fary wamilar wit da mec. Me: Really?. TS: Eet be ulreet, boot av you con een to da pravarianses and ramoofed dem to da drash? Me: Huh? TS: I am sari you hour steel nut anderstendink me. Hour you wamilar wit da pravarianses fail? Me: Sorry, please repeat? TS: I am sari. Da pravarianses fail? Me: Once more, if you please? TS: I sari. I spill far you. P-r-e-f-e-r-e-n-c-e-s f-i-l-e. Me: Oh the preferences file. Sure. I know where that is. TS: Gud, Pleeze ramoof da pravarianses fail due da drash end ristard. Den you ned to wet far dee nacks tep frum me eftar you tal me you half dun dis furse pert. Due you anderstend? This was just the first five minutes of an hour call. I have no beef with anyone who attempts to speak English, who has been raised in a foreign land. But I plead with all those companies that think they are saving a buck or two per hour by utilizing oversees techs for their toll-free support. Am I the fary wamilar wit da mec. Me: Really?. TS: Eet be ulreet, boot av you con een to da pravarianses and ramoofed dem to da drash? Me: Huh? TS: I am sari you hour steel nut anderstendink me. Hour you wamilar wit da pravarianses fail? Me: Sorry, please repeat? TS: I am sari. Da pravarianses fail? Me: Once more, if you please? TS: I sari. I spill far you. P-r-e-f-e-r-e-n-c-e-s f-i-l-e. Me: Oh the preferences file. Sure. I know where that is. TS: Gud, Pleeze ramoof da pravarianses fail due da drash end ristard. Den you ned to wet far dee nacks tep frum me eftar you tal me you half dun dis furse pert. Due you anderstend? This was just the first five minutes of an hour call. I have no beef with anyone who attempts to speak English, who has been raised in a foreign land. But I plead with all those companies that think they are saving a buck or two per hour by utilizing oversees techs for their toll-free support. Am I the The Art of Marketing of Ice Cubes to EskimosHow can you take a basic product and add pizzazz to your marketing? How can you add buzz to your simple product and elevate yourself above the competition and begin to build a brand from such efforts? There are ways to do this of course and no it is not easy, it takes a little strategic thinking, some luck and some marketing creativity.For instanc ow where that is. TS: Gud, Pleeze ramoof da pravarianses fail due da drash end ristard. Den you ned to wet far dee nacks tep frum me eftar you tal me you half dun dis furse pert. Due you anderstend? This was just the first five minutes of an hour call. I have no beef with anyone who attempts to speak English, who has been raised in a foreign land. But I plead with all those companies that think they are saving a buck or two per hour by utilizing oversees techs for their toll-free support. Am I the sole voice or reason in this insane age? I don’t think so. Let’s return to normality and give us the support we deserve. Now, a final to all those companies that fall into that category; hour you lessunink?
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