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  • Digg it UP - Outsourcing Tech Support Overseas: I Can't Hear You

    Notes for Newbies - Part Four - Your Business Model
    Today we want to talk about your business model. Now that you have decided on your target market, identified a raft of potential products and figured out how you want to build your list, you need to create your business model.Your business model Your business model is the package you design to bring your market, produ
    ow where that is.
  • TS: Gud, Pleeze ramoof da pravarianses fail due da drash end ristard. Den you ned to wet far dee nacks tep frum me eftar you tal me you half dun dis furse pert. Due you anderstend?
  • This was just the first five minutes of an hour call. I have no beef with anyone who attempts to speak English, who has been raised in a foreign land. But I plead with all those companies that think they are saving a buck or two per hour by utilizing oversees techs for their toll-free support. Am I the
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    Let’s get one thing straight; I’m not prejudice or racist. But I have trouble understanding certain cultures that have strong accents. In an attempt to keep costs down, many computer hardware and software firms have redirected their support to India and other Asian nations.

    The result can be frustrating to both sides of the phone call. I recently needed to seek out a tech support (TS) person and was guided to an online 800 number. The conversation went something like this.

    • TS: Ken I hup you?
    • Me: Yes, I have a problem with my mail server.
    • TS: I ken teck ceh off dat. Whut ees your suscrivner nomva?
    • Me: Excuse me?
    • TS: Your suscrivner nomva?
    • Me: Huh?
    • TS: I am sari you hour habing trebel anderstendink me. I neet your sascribner nomver?
    • Me: Oh, my subscriber number. It’s 2468990.
    • TS: You hour meester Howzair?
    • Me: Yes.
    • TS: Wery gud. Now, whut ees da prablim?
    • Me: I can’t access my email. The server says it’s down.
    • TS: Dat ees too bed. Pleez tal me whut eet sayz.
    • Me: It says that there is an error.
    • TS: Wat cand uv ovaretin seesteem hour you youzink?
    • Me: Excuse me?
    • TS: I am sari you hour steel nut anderstendink me. I neet to na your ovaretin seesteem.
    • Me: I’m sorry, what was that?
    • TS: Your seesteem. Ees it a peecee or a mec?
    • Me: Oh, my operating system. It’s a Mac and I’m using Panther 10.3.
    • TS: Dank you. I am nut fary wamilar wit da mec.
    • Me: Really?.
    • TS: Eet be ulreet, boot av you con een to da pravarianses and ramoofed dem to da drash?
    • Me: Huh?
    • TS: I am sari you hour steel nut anderstendink me. Hour you wamilar wit da pravarianses fail?
    • Me: Sorry, please repeat?
    • TS: I am sari. Da pravarianses fail?
    • Me: Once more, if you please?
    • TS: I sari. I spill far you. P-r-e-f-e-r-e-n-c-e-s f-i-l-e.
    • Me: Oh the preferences file. Sure. I know where that is.
    • TS: Gud, Pleeze ramoof da pravarianses fail due da drash end ristard. Den you ned to wet far dee nacks tep frum me eftar you tal me you half dun dis furse pert. Due you anderstend?
    This was just the first five minutes of an hour call. I have no beef with anyone who attempts to speak English, who has been raised in a foreign land. But I plead with all those companies that think they are saving a buck or two per hour by utilizing oversees techs for their toll-free support. Am I the
    How To Raise Finance For Your New Business
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    Me: Yes, I have a problem with my mail server.
  • TS: I ken teck ceh off dat. Whut ees your suscrivner nomva?
  • Me: Excuse me?
  • TS: Your suscrivner nomva?
  • Me: Huh?
  • TS: I am sari you hour habing trebel anderstendink me. I neet your sascribner nomver?
  • Me: Oh, my subscriber number. It’s 2468990.
  • TS: You hour meester Howzair?
  • Me: Yes.
  • TS: Wery gud. Now, whut ees da prablim?
  • Me: I can’t access my email. The server says it’s down.
  • TS: Dat ees too bed. Pleez tal me whut eet sayz.
  • Me: It says that there is an error.
  • TS: Wat cand uv ovaretin seesteem hour you youzink?
  • Me: Excuse me?
  • TS: I am sari you hour steel nut anderstendink me. I neet to na your ovaretin seesteem.
  • Me: I’m sorry, what was that?
  • TS: Your seesteem. Ees it a peecee or a mec?
  • Me: Oh, my operating system. It’s a Mac and I’m using Panther 10.3.
  • TS: Dank you. I am nut fary wamilar wit da mec.
  • Me: Really?.
  • TS: Eet be ulreet, boot av you con een to da pravarianses and ramoofed dem to da drash?
  • Me: Huh?
  • TS: I am sari you hour steel nut anderstendink me. Hour you wamilar wit da pravarianses fail?
  • Me: Sorry, please repeat?
  • TS: I am sari. Da pravarianses fail?
  • Me: Once more, if you please?
  • TS: I sari. I spill far you. P-r-e-f-e-r-e-n-c-e-s f-i-l-e.
  • Me: Oh the preferences file. Sure. I know where that is.
  • TS: Gud, Pleeze ramoof da pravarianses fail due da drash end ristard. Den you ned to wet far dee nacks tep frum me eftar you tal me you half dun dis furse pert. Due you anderstend?
  • This was just the first five minutes of an hour call. I have no beef with anyone who attempts to speak English, who has been raised in a foreign land. But I plead with all those companies that think they are saving a buck or two per hour by utilizing oversees techs for their toll-free support. Am I the
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    ys it’s down.
  • TS: Dat ees too bed. Pleez tal me whut eet sayz.
  • Me: It says that there is an error.
  • TS: Wat cand uv ovaretin seesteem hour you youzink?
  • Me: Excuse me?
  • TS: I am sari you hour steel nut anderstendink me. I neet to na your ovaretin seesteem.
  • Me: I’m sorry, what was that?
  • TS: Your seesteem. Ees it a peecee or a mec?
  • Me: Oh, my operating system. It’s a Mac and I’m using Panther 10.3.
  • TS: Dank you. I am nut fary wamilar wit da mec.
  • Me: Really?.
  • TS: Eet be ulreet, boot av you con een to da pravarianses and ramoofed dem to da drash?
  • Me: Huh?
  • TS: I am sari you hour steel nut anderstendink me. Hour you wamilar wit da pravarianses fail?
  • Me: Sorry, please repeat?
  • TS: I am sari. Da pravarianses fail?
  • Me: Once more, if you please?
  • TS: I sari. I spill far you. P-r-e-f-e-r-e-n-c-e-s f-i-l-e.
  • Me: Oh the preferences file. Sure. I know where that is.
  • TS: Gud, Pleeze ramoof da pravarianses fail due da drash end ristard. Den you ned to wet far dee nacks tep frum me eftar you tal me you half dun dis furse pert. Due you anderstend?
  • This was just the first five minutes of an hour call. I have no beef with anyone who attempts to speak English, who has been raised in a foreign land. But I plead with all those companies that think they are saving a buck or two per hour by utilizing oversees techs for their toll-free support. Am I the
    Home Builders and Remodelers - Everyday Phrases that Make it HARDER for You to Sell Your Services
    When talking to professional builders and renovators I often ask what are the main advantages that separates them from their competition. I'll often hear the same answers: "personal service", "keeping in touch with clients" and "quality work", to list a few.This, however, is one of the biggest reasons builders and renovators "can't find good q
    fary wamilar wit da mec.
  • Me: Really?.
  • TS: Eet be ulreet, boot av you con een to da pravarianses and ramoofed dem to da drash?
  • Me: Huh?
  • TS: I am sari you hour steel nut anderstendink me. Hour you wamilar wit da pravarianses fail?
  • Me: Sorry, please repeat?
  • TS: I am sari. Da pravarianses fail?
  • Me: Once more, if you please?
  • TS: I sari. I spill far you. P-r-e-f-e-r-e-n-c-e-s f-i-l-e.
  • Me: Oh the preferences file. Sure. I know where that is.
  • TS: Gud, Pleeze ramoof da pravarianses fail due da drash end ristard. Den you ned to wet far dee nacks tep frum me eftar you tal me you half dun dis furse pert. Due you anderstend?
  • This was just the first five minutes of an hour call. I have no beef with anyone who attempts to speak English, who has been raised in a foreign land. But I plead with all those companies that think they are saving a buck or two per hour by utilizing oversees techs for their toll-free support. Am I the
    The Art of Marketing of Ice Cubes to Eskimos
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    ow where that is.
  • TS: Gud, Pleeze ramoof da pravarianses fail due da drash end ristard. Den you ned to wet far dee nacks tep frum me eftar you tal me you half dun dis furse pert. Due you anderstend?
  • This was just the first five minutes of an hour call. I have no beef with anyone who attempts to speak English, who has been raised in a foreign land. But I plead with all those companies that think they are saving a buck or two per hour by utilizing oversees techs for their toll-free support. Am I the sole voice or reason in this insane age? I don’t think so. Let’s return to normality and give us the support we deserve. Now, a final to all those companies that fall into that category; hour you lessunink?

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