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Digg it UP - Overseas Call Centres Versus Little Wonderful Ones
There’s nothing more rewarding to an apparel retailer than a store full of customers. They’re shuffling through racks, swiping their cards, and lining up at the dressing room to try on merchandise. Some of those outfits will no doubt be going home with the customer, and that’s good news for the bottom line. But the bad news might li
Cheap call centres are all good and well, but at what cost to your company in the long run? Saves you pennies now – costs you pounds later when you find that you have lost most of your clients to the few companies out there who
“People improve productivity, not organisations.”Managers who have had any form of training will be familiar with the idea of setting goals or objectives, and probably with the principles of appraising performance. With this in mind, why is it so many managers keep asking about how to motivate their staff or how to get m
How many times have we all called a company and been greeted with the most miserable person of the year?
How many times do you call and the operator cannot speak your language or understand you properly?
How many times have you rung a company to ask a question and been greeted with "no - sorry - can't help you" when you KNOW that they have to know the answer?
In my experience - too many times have I had the 'pleasure' of these calls - not the operators fault though - I blame it on the company they work for - and the trainers.
In 2006 all that I hear and see are companies who want the quick and easy way out of a phone call:
Call centres flashing up how many people are waiting to talk
Phones showing how many calls are waiting on that line
Telesales operators being timed on their calls, and getting warnings about being on the phone too long
Everything that makes the caretaker of your phone call try and get rid of you as quickly as possible. But all that they end up getting rid of is ultimately a customer!
Cheap call centres are all good and well, but at what cost to your company in the long run? Saves you pennies now – costs you pounds later when you find that you have lost most of your clients to the few companies out there who c
Practicing Empathy A vital part of your networking skills is your ability to build rapport quickly and effectively with others. To build rapport successfully with another individual you need to understand 'where' they are coming from and have 'empathy' with them. People often think of empathy as a myst
In my experience - too many times have I had the 'pleasure' of these calls - not the operators fault though - I blame it on the company they work for - and the trainers.
In 2006 all that I hear and see are companies who want the quick and easy way out of a phone call:
Call centres flashing up how many people are waiting to talk
Phones showing how many calls are waiting on that line
Telesales operators being timed on their calls, and getting warnings about being on the phone too long
Everything that makes the caretaker of your phone call try and get rid of you as quickly as possible. But all that they end up getting rid of is ultimately a customer!
Cheap call centres are all good and well, but at what cost to your company in the long run? Saves you pennies now – costs you pounds later when you find that you have lost most of your clients to the few companies out there who
You probably read the title of this article wondering why you would want to become a mortgage broker in Indiana? Or you might already have a great reason to become a mortgage broker and you are searching for information on how to become a mortgage broker.I am going to give you my top 5 reasons to become a mortgage broker no mat
In 2006 all that I hear and see are companies who want the quick and easy way out of a phone call:
Call centres flashing up how many people are waiting to talk
Phones showing how many calls are waiting on that line
Telesales operators being timed on their calls, and getting warnings about being on the phone too long
Everything that makes the caretaker of your phone call try and get rid of you as quickly as possible. But all that they end up getting rid of is ultimately a customer!
Cheap call centres are all good and well, but at what cost to your company in the long run? Saves you pennies now – costs you pounds later when you find that you have lost most of your clients to the few companies out there who
So, you have a business card? And you have given it to a few of your friends as well? Great! But did you get those cards to give to your acquaintances or to get business? Are they getting business for you?? That is the key question.Most of us today have a business card, except those few who plans to survive the battle of brands
Telesales operators being timed on their calls, and getting warnings about being on the phone too long
Everything that makes the caretaker of your phone call try and get rid of you as quickly as possible. But all that they end up getting rid of is ultimately a customer!
Cheap call centres are all good and well, but at what cost to your company in the long run? Saves you pennies now – costs you pounds later when you find that you have lost most of your clients to the few companies out there who
When people hear your business name, they virtualized up a set of “perceived” impressions about you, your business entity. This would in turn influence as to how they think about your business, and eventually buy from you. Those thoughts will eventually define your business brand, and eventually impact your business performance.
Cheap call centres are all good and well, but at what cost to your company in the long run? Saves you pennies now – costs you pounds later when you find that you have lost most of your clients to the few companies out there who care. Sooner or later, the consumer realises that if you buy cheap you pay twice. The large corporate should sit up and take notice.
When dealing with overseas call centres, it is not good enough simply making sure that the employee knows our language – they have to know our weather – our culture – our accents! They are not the only ones with different dialects especially in the UK. When trying to get a phone number, it is simply unacceptable to have to repeat the town spelling SEVEN times as I did recently, and I have an accent that unfortunately has been compared to that of the Queen several times!
Just because a call centre is only 20 staff, does not mean that it cannot cope with National calls. Many smaller companies across the UK are now bouncing back, and you find that multinational companies are realising that the cost savings compared to the Customer Service loss is non comparable.
Many of these little pods simply link up with fantastic technology to other similar size call centres and share the calls.
Online databases ensure that al
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