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  • Digg it UP - How to Get the Best from Outsourcing

    Identity Theft - Is Your Business At Risk?
    More and more business owners are purchasing document shredders then ever before.Why?... Identity theft for starters.A new law is going into effect in the summer of 2005 which states that if you employ anyone for any reason and have personal information on file regarding that individual for Social Security taxes, credit references, etc., you will have to destroy that information on any document before you toss it into the trash.The law requires you to destroy all paper or computer disks containing personal
    take the following steps:-

    1. Find the best on the market, not the cheapest.
    2. Set the standards yourself, and don't take theirs.
    3. Be very clear on expectations and outcomes if standards aren't met.
    4. Keep in very business-like, however much you like/know/are related to them.
    5. Have clear timescales for regular review.
    6. Have a named and senior contact in the organisation for whom there will be pain if they lose the contract.
    7. Keep contract length manageable.
    8. If things start going wrong tackle them early, before too much money is wasted.
    9. If 'Head Office' agrees the contract, don't chase your own tail over non-delivery - get someone from there down as soon as there is a problem - you have enough to do.
    10. Don't get involved in the problems any local operatives might have - ref
      Dot Net Questions - XML Reader Class
      Xml reader and xml writer comes from namespace system.xml. These classes’ helps in getting data from xml documents both of these classes are abstract base classes.The xml reader class helps in to get xml data in stream or xml documents. This class provides fast, non-cacheable, read only access to xml data as the name suggest it is only forward only access. As I have told that this class is a abstract class and provide methods that are implemented by derived class to get access to element and attributes of xml data. Ther
      There's a great little article ('Business Lifeforms') on the back pages of the UK's leading management magazine, Management Today each month. It's a spoof (at least I think it is!) about some fictitious key player in a fictitious organisation. For January, it's about Ken, who's a 'Facilities Manager'.

      Now Ken has seen it all and truly worked his way up from the bottom to the top. Until, that is, a couple of years ago when new MBA-armed suits took over and decide to slash Ken's department (until now, running very, very smoothly under Ken's watchful eye) and Ken himself. Of course it all goes pear-shaped and the top dog has to come grovelling back to Ken, offer him loads of money and a big car, basically to ensure that the toilets aren't 'backing up' any more!

      This is in direct contrast to Michael Gerber, in his fascinating book The E-Myth Revisited. There he talks about working 'on' the business and 'in' the business, making it clear that if you do too much of the grindstone not-my-expertise stuff yourself, you lose track of what you are really good at, and what you went into business for.

      In a past life, I too experienced challenging outsourcing. At one time I had a great little local cleaner who I trusted (he even opened the store up for me - hmmm, that was a long time ago!). He did an excellent job and was on hand for emergencies. Then a new senior director decided to consolidate and outsource, for 'economy and consistency'. It was cheap - but the service was awful. Each time I got a new 'centrally sourced' cleaning company, they came with great intentions for the first 3 months and then dribbled off (with our money!) until it became unsustainable and another 'excellent contractor' came along.

      The moment of truth for me, was when the director for one of these contractors, came along for the first time in a brand new ?60K Merc (and it's a few years ago now). Then I knew where my money would be going. I went through 6 contractors in 5 years, even though my hands were tied by 'Head Office' contracts!

      To solve this problem? There needs to be strong leadership at the start. Very clear standards required from outside contractors and severe penalties (yes, stop paying them even!) for under achievement. Corporate central contracts agreed there, but implemented and managed locally, leave a lot of space for waste.

      And yes, in a small business, don't even think of doing the bookkeeping yourself as soon as you can afford not to - do what you do best, value it and get on with creating the business you love, not like struggling Sarah in the book. But, get someone who you trust and who will deliver. Chris Barrow, of Million Dollar Coaching Practice fame, suggests that the very first thing anyone going into a consulting business should do, is get a PA. And that modern day evolution, a VA (virtual assistant) has made this a real, low cost possibility for many.

      Moral of the story?

      If you are going to outsource, especially if your business is big enough, where it's not only the fashion, but it can have economic and logistic value, take the following steps:-

      1. Find the best on the market, not the cheapest.
      2. Set the standards yourself, and don't take theirs.
      3. Be very clear on expectations and outcomes if standards aren't met.
      4. Keep in very business-like, however much you like/know/are related to them.
      5. Have clear timescales for regular review.
      6. Have a named and senior contact in the organisation for whom there will be pain if they lose the contract.
      7. Keep contract length manageable.
      8. If things start going wrong tackle them early, before too much money is wasted.
      9. If 'Head Office' agrees the contract, don't chase your own tail over non-delivery - get someone from there down as soon as there is a problem - you have enough to do.
      10. Don't get involved in the problems any local operatives might have - refe
        Two-Step Your Communication
        Ever use someone else to get your message out?For example, big, multi-location companies sometimes make important announcements through local plant or office managers, rather than at head office. Another example: advocacy groups that ask their members to individually write or call politicians.Both examples illustrate what's called a two-step communication strategy - getting extra mileage out of communication by selectively using other people to pass on messages.It's so common we often don't think of it as
        f money and a big car, basically to ensure that the toilets aren't 'backing up' any more!

        This is in direct contrast to Michael Gerber, in his fascinating book The E-Myth Revisited. There he talks about working 'on' the business and 'in' the business, making it clear that if you do too much of the grindstone not-my-expertise stuff yourself, you lose track of what you are really good at, and what you went into business for.

        In a past life, I too experienced challenging outsourcing. At one time I had a great little local cleaner who I trusted (he even opened the store up for me - hmmm, that was a long time ago!). He did an excellent job and was on hand for emergencies. Then a new senior director decided to consolidate and outsource, for 'economy and consistency'. It was cheap - but the service was awful. Each time I got a new 'centrally sourced' cleaning company, they came with great intentions for the first 3 months and then dribbled off (with our money!) until it became unsustainable and another 'excellent contractor' came along.

        The moment of truth for me, was when the director for one of these contractors, came along for the first time in a brand new ?60K Merc (and it's a few years ago now). Then I knew where my money would be going. I went through 6 contractors in 5 years, even though my hands were tied by 'Head Office' contracts!

        To solve this problem? There needs to be strong leadership at the start. Very clear standards required from outside contractors and severe penalties (yes, stop paying them even!) for under achievement. Corporate central contracts agreed there, but implemented and managed locally, leave a lot of space for waste.

        And yes, in a small business, don't even think of doing the bookkeeping yourself as soon as you can afford not to - do what you do best, value it and get on with creating the business you love, not like struggling Sarah in the book. But, get someone who you trust and who will deliver. Chris Barrow, of Million Dollar Coaching Practice fame, suggests that the very first thing anyone going into a consulting business should do, is get a PA. And that modern day evolution, a VA (virtual assistant) has made this a real, low cost possibility for many.

        Moral of the story?

        If you are going to outsource, especially if your business is big enough, where it's not only the fashion, but it can have economic and logistic value, take the following steps:-

        1. Find the best on the market, not the cheapest.
        2. Set the standards yourself, and don't take theirs.
        3. Be very clear on expectations and outcomes if standards aren't met.
        4. Keep in very business-like, however much you like/know/are related to them.
        5. Have clear timescales for regular review.
        6. Have a named and senior contact in the organisation for whom there will be pain if they lose the contract.
        7. Keep contract length manageable.
        8. If things start going wrong tackle them early, before too much money is wasted.
        9. If 'Head Office' agrees the contract, don't chase your own tail over non-delivery - get someone from there down as soon as there is a problem - you have enough to do.
        10. Don't get involved in the problems any local operatives might have - ref
          Encouraging Behavior That Gets Results
          You’re the boss, and you have every reason to feel good about your organization.You’ve built a great team.You’ve put strong players in every spot.You have clearly defined procedures for every part of the business.You have incentive, safety recognition, and bonus programs.But something doesn’t seem quite right.Somehow, there seems to be a sense of unease. You can’t put your finger on it exactly, but you know it’s there. It’s what you wake up at 2 a.m. worrying about.What are th
          I got a new 'centrally sourced' cleaning company, they came with great intentions for the first 3 months and then dribbled off (with our money!) until it became unsustainable and another 'excellent contractor' came along.

          The moment of truth for me, was when the director for one of these contractors, came along for the first time in a brand new ?60K Merc (and it's a few years ago now). Then I knew where my money would be going. I went through 6 contractors in 5 years, even though my hands were tied by 'Head Office' contracts!

          To solve this problem? There needs to be strong leadership at the start. Very clear standards required from outside contractors and severe penalties (yes, stop paying them even!) for under achievement. Corporate central contracts agreed there, but implemented and managed locally, leave a lot of space for waste.

          And yes, in a small business, don't even think of doing the bookkeeping yourself as soon as you can afford not to - do what you do best, value it and get on with creating the business you love, not like struggling Sarah in the book. But, get someone who you trust and who will deliver. Chris Barrow, of Million Dollar Coaching Practice fame, suggests that the very first thing anyone going into a consulting business should do, is get a PA. And that modern day evolution, a VA (virtual assistant) has made this a real, low cost possibility for many.

          Moral of the story?

          If you are going to outsource, especially if your business is big enough, where it's not only the fashion, but it can have economic and logistic value, take the following steps:-

          1. Find the best on the market, not the cheapest.
          2. Set the standards yourself, and don't take theirs.
          3. Be very clear on expectations and outcomes if standards aren't met.
          4. Keep in very business-like, however much you like/know/are related to them.
          5. Have clear timescales for regular review.
          6. Have a named and senior contact in the organisation for whom there will be pain if they lose the contract.
          7. Keep contract length manageable.
          8. If things start going wrong tackle them early, before too much money is wasted.
          9. If 'Head Office' agrees the contract, don't chase your own tail over non-delivery - get someone from there down as soon as there is a problem - you have enough to do.
          10. Don't get involved in the problems any local operatives might have - ref
            Wire EDM Machines: An Overview
            While there are many brands and models of Wire EDM machines available today, the three most prominent manufacturers are Elox, Japax, and Mitsubishi.While each of these companies manufacture similar products, there will always be some varying features such as the User-interface with the CNC controller, the numbers of wires, be it a 4-axis or 5-axis Wire EDM machine, type of electrical current (AC vs. DC), and the gauges of wires that can be used. Another very big difference will be the size of the tank in which the manuf
            for waste.

            And yes, in a small business, don't even think of doing the bookkeeping yourself as soon as you can afford not to - do what you do best, value it and get on with creating the business you love, not like struggling Sarah in the book. But, get someone who you trust and who will deliver. Chris Barrow, of Million Dollar Coaching Practice fame, suggests that the very first thing anyone going into a consulting business should do, is get a PA. And that modern day evolution, a VA (virtual assistant) has made this a real, low cost possibility for many.

            Moral of the story?

            If you are going to outsource, especially if your business is big enough, where it's not only the fashion, but it can have economic and logistic value, take the following steps:-

            1. Find the best on the market, not the cheapest.
            2. Set the standards yourself, and don't take theirs.
            3. Be very clear on expectations and outcomes if standards aren't met.
            4. Keep in very business-like, however much you like/know/are related to them.
            5. Have clear timescales for regular review.
            6. Have a named and senior contact in the organisation for whom there will be pain if they lose the contract.
            7. Keep contract length manageable.
            8. If things start going wrong tackle them early, before too much money is wasted.
            9. If 'Head Office' agrees the contract, don't chase your own tail over non-delivery - get someone from there down as soon as there is a problem - you have enough to do.
            10. Don't get involved in the problems any local operatives might have - ref
              Creating A Positive Mindset For Your Potential Benefactor
              Can you remember turning on your radio, hearing a song that reminded you of a past event and suddenly all the emotions that were associated with that event came flooding back? Does the smell of certain foods evoke memories of your childhood? Do you feel sad when you see a funeral procession? Or happy when you see a balloon flying in the sky? These responses are called ‘anchors’.An anchor is a stimulus that changes your state of mind either positively or negatively. It triggers an automatic response in you or in others t
              take the following steps:-

              1. Find the best on the market, not the cheapest.
              2. Set the standards yourself, and don't take theirs.
              3. Be very clear on expectations and outcomes if standards aren't met.
              4. Keep in very business-like, however much you like/know/are related to them.
              5. Have clear timescales for regular review.
              6. Have a named and senior contact in the organisation for whom there will be pain if they lose the contract.
              7. Keep contract length manageable.
              8. If things start going wrong tackle them early, before too much money is wasted.
              9. If 'Head Office' agrees the contract, don't chase your own tail over non-delivery - get someone from there down as soon as there is a problem - you have enough to do.
              10. Don't get involved in the problems any local operatives might have - refer them back.

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