public relations aspects, is absolutely essential to maintain a company’s credibility and positive image in the face of adversity. The company’s customers, employees, management, financial supporters, industry associates, the general public and the media need to feel that you are well organized and have the ability to handle a crisis in a very professional manner. Crises do not afford the luxury of time to pause and think thoroughly through the specific problem. Therefore, there is a need to be prepared for Are public relations and crisis management planning important to your business? The answer is simple and direct. Public relations and crisis management planning are not only important to your business, they are both CRUCIAL to your business, regardless of your type of business. In today’s fast-paced and ever-changing world, business is news. Plant closings, mergers and acquisitions, unemployment, strikes, labor negotiations, company expansions, building projects, construction-related accidents and catastrophes are often the lead story on the front page or the six o’clock news. Yet many organizations are totally unprepared or at least ill-prepared to handle the public relations and crisis management aspects of these events. This unpreparedness can lead to many negative and undesirable results for you, your employees, your clients and customers, your company and your business and industry sector.

Many businesses always have been and always will be in a highly visible position to the general public and the media. For example, the building and construction industry is important to the economy, as well as the overall health, safety & welfare of the public. The media are very interested in the building and construction industry because of the potential “high interest” stories it can generate, both positive and negative. To succeed in today’s business world, all businesses must learn to manage rapid change and crises and work diligently to develop strong public relations and crisis management plans.

A general public relations program is important to your business to: complement advertising; provide research capabilities for marketing efforts; provide capabilities for special events to increase company & industry visibility; monitor governmental organizations; to communicate the state-of-the-industry to the public, including views on legislation, regulations, economic conditions, and other factors and events impacting your business; and to communicate with past and existing clients. A crisis management plan, including public relations aspects, is absolutely essential to maintain a company’s credibility and positive image in the face of adversity. The company’s customers, employees, management, financial supporters, industry associates, the general public and the media need to feel that you are well organized and have the ability to handle a crisis in a very professional manner. Crises do not afford the luxury of time to pause and think thoroughly through the specific problem. Therefore, there is a need to be prepared for e

s are often the lead story on the front page or the six o’clock news. Yet many organizations are totally unprepared or at least ill-prepared to handle the public relations and crisis management aspects of these events. This unpreparedness can lead to many negative and undesirable results for you, your employees, your clients and customers, your company and your business and industry sector.

Many businesses always have been and always will be in a highly visible position to the general public and the media. For example, the building and construction industry is important to the economy, as well as the overall health, safety & welfare of the public. The media are very interested in the building and construction industry because of the potential “high interest” stories it can generate, both positive and negative. To succeed in today’s business world, all businesses must learn to manage rapid change and crises and work diligently to develop strong public relations and crisis management plans.

A general public relations program is important to your business to: complement advertising; provide research capabilities for marketing efforts; provide capabilities for special events to increase company & industry visibility; monitor governmental organizations; to communicate the state-of-the-industry to the public, including views on legislation, regulations, economic conditions, and other factors and events impacting your business; and to communicate with past and existing clients. A crisis management plan, including public relations aspects, is absolutely essential to maintain a company’s credibility and positive image in the face of adversity. The company’s customers, employees, management, financial supporters, industry associates, the general public and the media need to feel that you are well organized and have the ability to handle a crisis in a very professional manner. Crises do not afford the luxury of time to pause and think thoroughly through the specific problem. Therefore, there is a need to be prepared for

ia. For example, the building and construction industry is important to the economy, as well as the overall health, safety & welfare of the public. The media are very interested in the building and construction industry because of the potential “high interest” stories it can generate, both positive and negative. To succeed in today’s business world, all businesses must learn to manage rapid change and crises and work diligently to develop strong public relations and crisis management plans.

A general public relations program is important to your business to: complement advertising; provide research capabilities for marketing efforts; provide capabilities for special events to increase company & industry visibility; monitor governmental organizations; to communicate the state-of-the-industry to the public, including views on legislation, regulations, economic conditions, and other factors and events impacting your business; and to communicate with past and existing clients. A crisis management plan, including public relations aspects, is absolutely essential to maintain a company’s credibility and positive image in the face of adversity. The company’s customers, employees, management, financial supporters, industry associates, the general public and the media need to feel that you are well organized and have the ability to handle a crisis in a very professional manner. Crises do not afford the luxury of time to pause and think thoroughly through the specific problem. Therefore, there is a need to be prepared for

lic relations program is important to your business to: complement advertising; provide research capabilities for marketing efforts; provide capabilities for special events to increase company & industry visibility; monitor governmental organizations; to communicate the state-of-the-industry to the public, including views on legislation, regulations, economic conditions, and other factors and events impacting your business; and to communicate with past and existing clients. A crisis management plan, including public relations aspects, is absolutely essential to maintain a company’s credibility and positive image in the face of adversity. The company’s customers, employees, management, financial supporters, industry associates, the general public and the media need to feel that you are well organized and have the ability to handle a crisis in a very professional manner. Crises do not afford the luxury of time to pause and think thoroughly through the specific problem. Therefore, there is a need to be prepared for public relations aspects, is absolutely essential to maintain a company’s credibility and positive image in the face of adversity. The company’s customers, employees, management, financial supporters, industry associates, the general public and the media need to feel that you are well organized and have the ability to handle a crisis in a very professional manner. Crises do not afford the luxury of time to pause and think thoroughly through the specific problem. Therefore, there is a need to be prepared for every type of emergency most likely to happen.I believe that many crises in business, just as in our daily lives, are often foreseeable. These crises can be managed and can provide unprecedented opportunities for positive public relations. A majority of businesses are reluctant to prepare for adversity because they do not want to admit that their business organization could ever be guilty of poor performance or mistakes.

A company which does not prepare for the possibility that some plan may not work or that conditions of business may change quickly - including changes beyond their control - will soon find itself unable to deal with a crisis and therefore will suffer severe negative effects on the business and its image to the public and its clients.

The most critical time for your business, when it comes to public relations, is when a catastrophe, scandal, or some other negative event occurs which involves your business or industry sector at large. Things can and do go wrong in the best managed companies and organizations. Therefore, by accepting this fact and anticipating certain crises, the potential damage from the crises may be minimized. Contingency planning for crises is not only a good management practice in any organization but, in my view, it is a mandatory practice for any business.

Many businesses today have high risk, high visibility, high impact on the public and our everyday lives, and high exposure to potential crises. Because of these characteristics, the potential damage from a crisis can be greatly multiplied. An unprepared, misinformed, or ill-at-ease company spokesperson; a disgruntled employee; and a victim of a tragedy at a building site have the potential of doing inestimable damage to your business or industry by their remarks to the media. Yet there are countless times when a company representative is thrust into the spotlight as an official “spokesperson” with little or no training in dealing with the media, especially in a crisis situation. In fact, when it comes to dealing wit