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  • Digg it UP - Chairing A Meeting The Most Effective Way

    When Giving Service, Give It Cheerfully
    Customer service -- especially when it delivered both professionally and consistently -- will beat price both as a customer retention and as a customer attraction tool just about every time.But customer service is not always what its name would imply.Like you, I observe many so-called service providers performing their day-to-day activities: store clerks, automobile service writers, airline ticket agents, airline gate agents, rental car agents, hotel desk clerks, all kinds of
    8 – Involve all parties. Ask questions to specific people if they are not taking an active part in the proceedings, “What do you think about…… Fred” If others are dominating value their contribution but involve others “ Thank you Bertha that’s very helpful, what do the rest of you think about what Bertha has offered?”

    Rule 9 – Keep the meeting on track, identify how things will be recorded, summarise the discussion, identify points for action, who will do what, the time scale for action, how things will be monitored and by whom and when

    Rule 10 – model good meeting behaviour and accept nothing less from colleagues. Taking a positive part in the activity

    How Hiring Corporate Executives Could Improve in a Heartbeat
    It has always been a mystery to me why certain chief executive officers do such a poor job hiring key executives for their management teams.A lot of folks would agree with the idea that a company's performance (or lack thereof) starts at the top with its key officers and trickles down through managers at different levels to the professional (or less professional) staff members.Harry Truman became more famous as America's 33rd President when he popularized such phrases as "
    How many times have you attended a meeting where the only thing that gets decided is the date of the next meeting? Or where one person dominates the meeting? Or the meeting is swamped with trivia or unrelated information?

    It is a commonly held assumption that chairing a meeting is simply a matter of reading out the agenda – that is assuming there is an agenda and that the addenda actually covers the topics which are most pertinent to the matter in hand.

    Chairing an effective meeting is a skill. One that is learnable. Outlined below are some simple principles; which if followed can result in focussed efficient meetings where everyone feels their opinion is valued and the job gets done.

    Rule number 1 – there is no place for ego. As the Chair Person you are the facilitator, the most effective are those who listen, who use open ended questions to tease out reasoning and to involve others.

    Rule 2 –. Be very clear about what is the purpose of the meeting? Do you want lots of ideas – to brainstorm possibilities, identify the implications of things already identified, broad-brush strokes or determining detail.

    Rule 3 – Be prepared, create the agenda, have any supporting papers prepared and circulated in plenty of time so that others have time to read in advance

    Rule 4 – – At the beginning of the meeting ensure that all parties are introduced, keep it snappy. Set out clearly what sort of introduction is required: name and role, or background information. Give the time scale e.g. “Please introduce yourself give a brief outline of your experience, no more than a minute.”

    Rule 5 – Set explicit parameters for the meeting from the outset: “By the end of the meeting we need to have achieved ……. We are going to concentrate on principles today so save the specific detail for the moment”

    Rule 6 – Have high expectations. If the meeting is due to start at 10.00am start on the dot who ever is there, they will get the message. Start late to accommodate late- comers and they will assume it is ok to come late. Be clear about end times too. If you have asked colleagues to read materials before the meeting don’t read them out. The next time you ask them to read beforehand they will assume it is not worth the effort. Have high expectations and stick to them.

    Rule 7 -What ever decisions are agreed at the meeting MUST STAND. If you are unsure about their validity set up as a pilot with an end time agreed. Don’t put the decision up for grabs if you are not happy to run with the outcome. You can give a structure for decisions which make it absolutely clear what is open to negotiation and what is up not.

    Rule 8 – Involve all parties. Ask questions to specific people if they are not taking an active part in the proceedings, “What do you think about…… Fred” If others are dominating value their contribution but involve others “ Thank you Bertha that’s very helpful, what do the rest of you think about what Bertha has offered?”

    Rule 9 – Keep the meeting on track, identify how things will be recorded, summarise the discussion, identify points for action, who will do what, the time scale for action, how things will be monitored and by whom and when

    Rule 10 – model good meeting behaviour and accept nothing less from colleagues. Taking a positive part in the activity,

    The A B Cs of Scenario Planning
    SCENARIO PLANNINGThere are a number of approaches to scenario planning, and they differ greatly based on the people doing the planning and the type of industry the planning is done for. Some of the best examples come from Citibank and Royal Dutch Shell and although the BASIC’s of each are the same the actual scenarios will be very different. Where Shell would be concerned with the Middle East cutting off oil supplies to one political entity or another while Citibank might be more c
    is valued and the job gets done.

    Rule number 1 – there is no place for ego. As the Chair Person you are the facilitator, the most effective are those who listen, who use open ended questions to tease out reasoning and to involve others.

    Rule 2 –. Be very clear about what is the purpose of the meeting? Do you want lots of ideas – to brainstorm possibilities, identify the implications of things already identified, broad-brush strokes or determining detail.

    Rule 3 – Be prepared, create the agenda, have any supporting papers prepared and circulated in plenty of time so that others have time to read in advance

    Rule 4 – – At the beginning of the meeting ensure that all parties are introduced, keep it snappy. Set out clearly what sort of introduction is required: name and role, or background information. Give the time scale e.g. “Please introduce yourself give a brief outline of your experience, no more than a minute.”

    Rule 5 – Set explicit parameters for the meeting from the outset: “By the end of the meeting we need to have achieved ……. We are going to concentrate on principles today so save the specific detail for the moment”

    Rule 6 – Have high expectations. If the meeting is due to start at 10.00am start on the dot who ever is there, they will get the message. Start late to accommodate late- comers and they will assume it is ok to come late. Be clear about end times too. If you have asked colleagues to read materials before the meeting don’t read them out. The next time you ask them to read beforehand they will assume it is not worth the effort. Have high expectations and stick to them.

    Rule 7 -What ever decisions are agreed at the meeting MUST STAND. If you are unsure about their validity set up as a pilot with an end time agreed. Don’t put the decision up for grabs if you are not happy to run with the outcome. You can give a structure for decisions which make it absolutely clear what is open to negotiation and what is up not.

    Rule 8 – Involve all parties. Ask questions to specific people if they are not taking an active part in the proceedings, “What do you think about…… Fred” If others are dominating value their contribution but involve others “ Thank you Bertha that’s very helpful, what do the rest of you think about what Bertha has offered?”

    Rule 9 – Keep the meeting on track, identify how things will be recorded, summarise the discussion, identify points for action, who will do what, the time scale for action, how things will be monitored and by whom and when

    Rule 10 – model good meeting behaviour and accept nothing less from colleagues. Taking a positive part in the activity

    Equip Your Car with Wheelchair Lift
    Having wheelchair to get around is not enough no matter how adaptive structures are designed to accommodate disabled people. To extend more on giving comfort, wheelchair lift for car will make the whole idea complete.Imagine having a manual wheelchair without any hoisting device to help the patient in the car, it will take helpers just to accomplish a simple need of getting in and out of the car. If you live alone with a disabled person, life would be impossible without help even b
    meeting ensure that all parties are introduced, keep it snappy. Set out clearly what sort of introduction is required: name and role, or background information. Give the time scale e.g. “Please introduce yourself give a brief outline of your experience, no more than a minute.”

    Rule 5 – Set explicit parameters for the meeting from the outset: “By the end of the meeting we need to have achieved ……. We are going to concentrate on principles today so save the specific detail for the moment”

    Rule 6 – Have high expectations. If the meeting is due to start at 10.00am start on the dot who ever is there, they will get the message. Start late to accommodate late- comers and they will assume it is ok to come late. Be clear about end times too. If you have asked colleagues to read materials before the meeting don’t read them out. The next time you ask them to read beforehand they will assume it is not worth the effort. Have high expectations and stick to them.

    Rule 7 -What ever decisions are agreed at the meeting MUST STAND. If you are unsure about their validity set up as a pilot with an end time agreed. Don’t put the decision up for grabs if you are not happy to run with the outcome. You can give a structure for decisions which make it absolutely clear what is open to negotiation and what is up not.

    Rule 8 – Involve all parties. Ask questions to specific people if they are not taking an active part in the proceedings, “What do you think about…… Fred” If others are dominating value their contribution but involve others “ Thank you Bertha that’s very helpful, what do the rest of you think about what Bertha has offered?”

    Rule 9 – Keep the meeting on track, identify how things will be recorded, summarise the discussion, identify points for action, who will do what, the time scale for action, how things will be monitored and by whom and when

    Rule 10 – model good meeting behaviour and accept nothing less from colleagues. Taking a positive part in the activity

    Pricing for Bottom Line Profit
    When someone asks you, or you ask yourself, what your “profit” is on a product, on a project or on a job, how do you respond?To help understand the question better, consider the following theoretical example:You sold your last (remodeling) job for $12,000. You used $4,000 in materials and 250 man-hours of people you pay $20 per hour wages to.If you were asked what you made on this job how would you respond? Would you say:A) $12,000B) $3,000C) Othe
    te- comers and they will assume it is ok to come late. Be clear about end times too. If you have asked colleagues to read materials before the meeting don’t read them out. The next time you ask them to read beforehand they will assume it is not worth the effort. Have high expectations and stick to them.

    Rule 7 -What ever decisions are agreed at the meeting MUST STAND. If you are unsure about their validity set up as a pilot with an end time agreed. Don’t put the decision up for grabs if you are not happy to run with the outcome. You can give a structure for decisions which make it absolutely clear what is open to negotiation and what is up not.

    Rule 8 – Involve all parties. Ask questions to specific people if they are not taking an active part in the proceedings, “What do you think about…… Fred” If others are dominating value their contribution but involve others “ Thank you Bertha that’s very helpful, what do the rest of you think about what Bertha has offered?”

    Rule 9 – Keep the meeting on track, identify how things will be recorded, summarise the discussion, identify points for action, who will do what, the time scale for action, how things will be monitored and by whom and when

    Rule 10 – model good meeting behaviour and accept nothing less from colleagues. Taking a positive part in the activity

    Differentiate and Dominate
    Quite often small business owners will ask me to reveal the most powerful marketing strategy I have seen. I can say without hesitation that the most powerful marketing strategy has little to do with advertising, direct mail, web sites, referrals or blogs.No, before any of those things will really have any impact on your business you’ve got to uncover and communicate a way in which your business in different from every other business that says they do what you do. You’ve got to get ou
    8 – Involve all parties. Ask questions to specific people if they are not taking an active part in the proceedings, “What do you think about…… Fred” If others are dominating value their contribution but involve others “ Thank you Bertha that’s very helpful, what do the rest of you think about what Bertha has offered?”

    Rule 9 – Keep the meeting on track, identify how things will be recorded, summarise the discussion, identify points for action, who will do what, the time scale for action, how things will be monitored and by whom and when

    Rule 10 – model good meeting behaviour and accept nothing less from colleagues. Taking a positive part in the activity, being generous with ideas, listening to others, no aggression, bullying. A healthy professional discussion where diversity of ideas and approaches are constructively used to create the best solution and not as personal attacks is the ideal.

    If colleagues are going to give of their best they need to know that all contributions are valued, that they will get credit for their ideas and that the whole organisations is strengthened by the collective success rather than scoring points off one another. As Chair Person it is you who will set the tone and manage the process.

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