32 Words That Can Change Your Life
We all have ways of testing opportunities that enter our lives. Some of us just dive right in based on feeling, others walk straight into what they know is right by a gut feeling or intuition. And if it’s not gut feelings or emotions that are the tests of opportunities, it is the logical mind persuading us to ignore those feelings and emotions and test it with our reality of reason.Most of us do not have a predetermined strategy for testing opportunities, or even more generally to test

Incorporate Humor in Your Next Speech
Some speakers say, “I could never use humor in my speech; I just don’t feel comfortable with it.”  I believe that anyone can use humor and that it is a valuable tool in speaking.  Appropriate humor relaxes an audience and makes it feel more comfortable with you as the speaker; humor can bring attention to the point you are making; and humor will help the audience better remember your point.  It can break down barriers so that the audience is more receptive to your ideas.   At first, hearing about my mother’s cell phone shopping experience was pretty entertaining. It was amusing just to hear her explain how she didn’t understand why phones have become so complicated in recent years.

In fact, she told me she had proudly announced to the salesperson that she didn’t want to spend extra money on a phone with a built-in camera. The salesperson, hearing a price objection, gently complied. He eliminated all models that included a built-in digital camera, and steered my mother toward the inexpensive models.

In just a few weeks, my mother soon realized that her new phone wasn’t able to do all the neat things her children’s phones could. It seemed that her phone was nothing but a cut-down, inexpensive version with absolutely no features.

What neither the salesperson, nor my mother, had realized was that eliminating all of the phones with cameras had also automatically eliminated all of the phones that had features my mother later realized she wanted. After realizing this, my mother blamed the salesperson for not telling her that she would be giving up these additional feature

, she told me she had proudly announced to the salesperson that she didn’t want to spend extra money on a phone with a built-in camera. The salesperson, hearing a price objection, gently complied. He eliminated all models that included a built-in digital camera, and steered my mother toward the inexpensive models.

In just a few weeks, my mother soon realized that her new phone wasn’t able to do all the neat things her children’s phones could. It seemed that her phone was nothing but a cut-down, inexpensive version with absolutely no features.

What neither the salesperson, nor my mother, had realized was that eliminating all of the phones with cameras had also automatically eliminated all of the phones that had features my mother later realized she wanted. After realizing this, my mother blamed the salesperson for not telling her that she would be giving up these additional featur

t included a built-in digital camera, and steered my mother toward the inexpensive models.

In just a few weeks, my mother soon realized that her new phone wasn’t able to do all the neat things her children’s phones could. It seemed that her phone was nothing but a cut-down, inexpensive version with absolutely no features.

What neither the salesperson, nor my mother, had realized was that eliminating all of the phones with cameras had also automatically eliminated all of the phones that had features my mother later realized she wanted. After realizing this, my mother blamed the salesperson for not telling her that she would be giving up these additional featur

It seemed that her phone was nothing but a cut-down, inexpensive version with absolutely no features.

What neither the salesperson, nor my mother, had realized was that eliminating all of the phones with cameras had also automatically eliminated all of the phones that had features my mother later realized she wanted. After realizing this, my mother blamed the salesperson for not telling her that she would be giving up these additional featur

o automatically eliminated all of the phones that had features my mother later realized she wanted. After realizing this, my mother blamed the salesperson for not telling her that she would be giving up these additional features.

I know what you’re thinking. Blaming the salesperson? How can you blame the salesperson when it was the customer who made the objection regarding price?

Well, it’s simple. A salesperson is nothing more than a professional communicator. As a professional communicator, they must be able to decipher exactly what the customer wants. Often, this takes some investigating.

Customers do not know how to ask smart questions. That is your job. While giving the customer exactly what they are asking for may seem like the right thing to do, if you want to truly match your customer with the best product, service, or experience for them, you’re obligated to take a few additional steps.

Rather than skittishly reacting to a customer’s objection or statement, pause for a moment to consider the meaning behind their words. Focus on understanding the customer and their words and you’