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  • Digg it UP - It Pays to Challenge Customers, They Aren't Always Right!

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    o;. LIAR! I was clearly lying to him and I think he knew it.

    My doctor stopped for a brief moment, looked at me and said, &ldqu

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    You just started your business and am trying to find clients. You do have a few but you want to obtain steady clients so you will always be busy. After all, that is the name of the game when you
    Because I sell for a living, I can’t always follow the customer service philosophy that “the customer is always right”. It is the same for doctors when they work with patients who think they can control their medical issues. The last time I saw my doctor, he asked me how things were going with the diet and the exercise routine he prescribed. You probably know what this situation is like.

    So, I told him the white lie about my diet. “Oh, sure, I have been following it pretty close I said”. LIAR! I was clearly lying to him and I think he knew it.

    My doctor stopped for a brief moment, looked at me and said, &ldquo

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    ght”. It is the same for doctors when they work with patients who think they can control their medical issues. The last time I saw my doctor, he asked me how things were going with the diet and the exercise routine he prescribed. You probably know what this situation is like.

    So, I told him the white lie about my diet. “Oh, sure, I have been following it pretty close I said”. LIAR! I was clearly lying to him and I think he knew it.

    My doctor stopped for a brief moment, looked at me and said, &ldqu

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    time I saw my doctor, he asked me how things were going with the diet and the exercise routine he prescribed. You probably know what this situation is like.

    So, I told him the white lie about my diet. “Oh, sure, I have been following it pretty close I said”. LIAR! I was clearly lying to him and I think he knew it.

    My doctor stopped for a brief moment, looked at me and said, &ldqu

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    situation is like.

    So, I told him the white lie about my diet. “Oh, sure, I have been following it pretty close I said”. LIAR! I was clearly lying to him and I think he knew it.

    My doctor stopped for a brief moment, looked at me and said, &ldqu

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    During the good old days, a business could get away with scribbling a note or pecking on a typewriter long after the ribbon should have been replaced and sending it to a customer or potential one
    o;. LIAR! I was clearly lying to him and I think he knew it.

    My doctor stopped for a brief moment, looked at me and said, “Really”. When I heard that word, I felt like a kid who just got caught in a lie. I then proceeded to tell him the truth about my diet and the exercise routine with more details than he probably wanted to know.

    This one word question, “really”, is used when I challenge a customer who tells me something I find hard to believe. This one word is listed in my hall of fame for great sales moments because, it works. I can make it more powerful by adding “OH” in front of it and widen my

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