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Digg it UP - Telephone Etiquette Sounds Right
A customer recently emailed us about his job search success.“After landing a job in just 2 weeks, I realize now that finding a job is really a very simple process. You just have to realize that someone is out there with a job, waiting for you to come along. All I had to do was to get the two of us together.”Knowing there’s a job out there just waiting for you
5. There was is an old a saying, “The customer is always right.” Bring that saying back. Treat all callers, even ones that call to complain, with respect and concern.
6. Try not to put callers on hold. (Do you like being put on hold?) If you must put a caller on hold, explain that you are doing so and that you will be back in just a moment. If that moment is longer than anticipated, go back to the caller and
Advertising gifts can be a great way to increase your business by getting your name out to clients and potential clients in a way that they will enjoy and appreciate. No one thinks twice about being handed a business card, however handing promotional coffee mugs to a potential client will have a great effect on the way that your client continues to think about you and about
Receptionist: ABC Company.
Wendy: I have some correspondence that I’m addressing, and I need to verify some information. Your mailing address is 123 Main Street?
Receptionist: Sounds right.
Sounds right? (Question: How did she get to work that morning?) Sounds right? Does this sound right to you?
The person answering the telephone at your company is your representative to the world. This is the person who makes the first impression for your company, and the world sees this representative as YOU. In the abovethis conversation, the receptionist seemed unconcerned, careless and not too bright. A caller could easily assume that this is the way the entire company functions, that that it’s the way YOU function.
Think about the impression you wish to make. Do you want to be seen as clueless (I don’t know my own address) or as intelligent, businesslike and professional?
Here are some tips to help make an intelligent, businesslike and professional impression on the telephone:
1. Hire someone whose speech is clear, articulate and pleasing. (Tip: Have your job candidates leave a voice mail for you. If you do not understand what they are saying, or you do not care for their tone or speech quality—no one else will either.)
2. Make sure that your telephone representatives know all key company information. (yYour company name, address, etc.). Have that information posted prominently for easy reference.
3. Develop a plan to route and handle all calls. Have the plan in place Develop this plan before problems occur. so that it is in place if problems occur.
4. Make sure that anyone answering your company telephone knows the responsibilities of various individuals at the company. Again, have that information posted prominently for easy reference.
5. There was is an old a saying, “The customer is always right.” Bring that saying back. Treat all callers, even ones that call to complain, with respect and concern.
6. Try not to put callers on hold. (Do you like being put on hold?) If you must put a caller on hold, explain that you are doing so and that you will be back in just a moment. If that moment is longer than anticipated, go back to the caller and t
IntroductionI was interviewed recently by someone writing a book on expatriate businessmen. One topic that came up when I was sharing business experiences with her, was the topic of business thinking. What goes on through the thoughts of a business person, that makes him different from any other run-of-the-mill employee?My buddy Joe and I share the same
The person answering the telephone at your company is your representative to the world. This is the person who makes the first impression for your company, and the world sees this representative as YOU. In the abovethis conversation, the receptionist seemed unconcerned, careless and not too bright. A caller could easily assume that this is the way the entire company functions, that that it’s the way YOU function.
Think about the impression you wish to make. Do you want to be seen as clueless (I don’t know my own address) or as intelligent, businesslike and professional?
Here are some tips to help make an intelligent, businesslike and professional impression on the telephone:
1. Hire someone whose speech is clear, articulate and pleasing. (Tip: Have your job candidates leave a voice mail for you. If you do not understand what they are saying, or you do not care for their tone or speech quality—no one else will either.)
2. Make sure that your telephone representatives know all key company information. (yYour company name, address, etc.). Have that information posted prominently for easy reference.
3. Develop a plan to route and handle all calls. Have the plan in place Develop this plan before problems occur. so that it is in place if problems occur.
4. Make sure that anyone answering your company telephone knows the responsibilities of various individuals at the company. Again, have that information posted prominently for easy reference.
5. There was is an old a saying, “The customer is always right.” Bring that saying back. Treat all callers, even ones that call to complain, with respect and concern.
6. Try not to put callers on hold. (Do you like being put on hold?) If you must put a caller on hold, explain that you are doing so and that you will be back in just a moment. If that moment is longer than anticipated, go back to the caller and
According to my handy, dandy Illustrated Oxford Dictionary, an entrepreneur is: "a person who undertakes an enterprise or business, with the chance of profit or loss." Well now that's a big yawn.But, let's take a look at the word "spirit", which actually has several different senses to the same word. Setting aside the ghostly stuff and the distilled liquor, I am tic
Think about the impression you wish to make. Do you want to be seen as clueless (I don’t know my own address) or as intelligent, businesslike and professional?
Here are some tips to help make an intelligent, businesslike and professional impression on the telephone:
1. Hire someone whose speech is clear, articulate and pleasing. (Tip: Have your job candidates leave a voice mail for you. If you do not understand what they are saying, or you do not care for their tone or speech quality—no one else will either.)
2. Make sure that your telephone representatives know all key company information. (yYour company name, address, etc.). Have that information posted prominently for easy reference.
3. Develop a plan to route and handle all calls. Have the plan in place Develop this plan before problems occur. so that it is in place if problems occur.
4. Make sure that anyone answering your company telephone knows the responsibilities of various individuals at the company. Again, have that information posted prominently for easy reference.
5. There was is an old a saying, “The customer is always right.” Bring that saying back. Treat all callers, even ones that call to complain, with respect and concern.
6. Try not to put callers on hold. (Do you like being put on hold?) If you must put a caller on hold, explain that you are doing so and that you will be back in just a moment. If that moment is longer than anticipated, go back to the caller and
A business opportunity is a transaction that may involve the sale or lease of services and goods resulting to profitability. There are several business opportunities available for each individual or company.For a company, a business opportunity is a chance to increase earnings by widening areas of production and services. For example, if a company would like to put up
2. Make sure that your telephone representatives know all key company information. (yYour company name, address, etc.). Have that information posted prominently for easy reference.
3. Develop a plan to route and handle all calls. Have the plan in place Develop this plan before problems occur. so that it is in place if problems occur.
4. Make sure that anyone answering your company telephone knows the responsibilities of various individuals at the company. Again, have that information posted prominently for easy reference.
5. There was is an old a saying, “The customer is always right.” Bring that saying back. Treat all callers, even ones that call to complain, with respect and concern.
6. Try not to put callers on hold. (Do you like being put on hold?) If you must put a caller on hold, explain that you are doing so and that you will be back in just a moment. If that moment is longer than anticipated, go back to the caller and
Have you ever asked a salesperson a question and instead of getting your answer, you are asked another question? While this may seem frustrating, it is common for an experienced salesperson to use this tactic. Experienced sales people understand the art of questioning and how to take control of a conversation by asking questions. It is the inexperienced salesperson who think
5. There was is an old a saying, “The customer is always right.” Bring that saying back. Treat all callers, even ones that call to complain, with respect and concern.
6. Try not to put callers on hold. (Do you like being put on hold?) If you must put a caller on hold, explain that you are doing so and that you will be back in just a moment. If that moment is longer than anticipated, go back to the caller and tell them it is taking longer than you anticipated. Offer them the option of calling back, going to voice mail or continuing to hold.
7. Do not chew gum, eat, drink or have conversations with other people in the room when you are answering telephone calls. Keep background noise to a minimum — no loud conversations or music.
8. Treat your callers the way you would want to be treated. If you’re not sure, ask yourself, “How would I feel or react if someone said or did this to me?” Act accordingly.
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