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Digg it UP - Three Simple Ways To Improve Customer Loyalty
Taking good care of your cleaning equipment not only extends the life of your machines, but it saves you money too. Cleaning equipment such as vacuums, buffing machines, and automatic scrubbers can last years longer with the proper care. Caring for your cleaning equipment also shows your clients that you are a professional and you are serious when it comes to making their buildings look good! Proper maintenance of equipment helps to assure that your machine is ava
3. Don’t be afraid to ask questions – Make an effort to ask customers if they are aware th
It would be surprising if you can find a kid who at an early age would admit to a desire to become a web copywriter. Kids generally want glamorous or inspiring jobs such as teachers, actors, doctors, astronauts, firemen, and beauty queens, but you will never hear them speak of being a web copywriter.Nevertheless, if that’s what you are right now, either by choice or by destiny, you should do everything you can to obtain as much profit from your present job.
If the quality of that “experience” is exceptional, your customers will become your best advertisers and sources of new customers by talking about your business to their many friends, family and business colleagues. The following three simple suggestions are designed to enhance the customer’s experience while potentially uncovering other customer needs:
1. Get focused – The initial few seconds of any conversation, whether it be at the teller window or on the phone, are critical to making that customer feel special. At that moment of contact, stop multi-tasking, quickly take a breath and exhale, smile and then calmly greet the customer, by name if possible. The tone and pitch of your voice will be welcoming and convey that in that instance, there is nothing more important to you than serving them.
2. Look/listen for clues – Customers do and say many things that may be a clue to existing needs. Consider for a moment how many situations, circumstances and events occur in a person’s life that require the products and services that you provide. Here is an illustration we use when we train bank employees. If a customer is complaining about their car being in the shop again, then the bank teller should educate them that the bank offers car loans should they decide to purchase a new car in the future. Be attentive when talking with your customers and you will uncover many additional needs you can satisfy.
3. Don’t be afraid to ask questions – Make an effort to ask customers if they are aware tha
Put T-shirts or polo-shirts in to Google and dozens of suppliers will be returned, but how do you decide who to buy from?Generally speaking, it’s best to stick to the products from tried and tested manufactures. Companies such as Hanes, Fruit of the Loom and Gildan are all proven distribution outlets and you can view their catalogues online.You don’t have to take the online route to managing your suppliers. But there’s no doubt that the convenience o
1. Get focused – The initial few seconds of any conversation, whether it be at the teller window or on the phone, are critical to making that customer feel special. At that moment of contact, stop multi-tasking, quickly take a breath and exhale, smile and then calmly greet the customer, by name if possible. The tone and pitch of your voice will be welcoming and convey that in that instance, there is nothing more important to you than serving them.
2. Look/listen for clues – Customers do and say many things that may be a clue to existing needs. Consider for a moment how many situations, circumstances and events occur in a person’s life that require the products and services that you provide. Here is an illustration we use when we train bank employees. If a customer is complaining about their car being in the shop again, then the bank teller should educate them that the bank offers car loans should they decide to purchase a new car in the future. Be attentive when talking with your customers and you will uncover many additional needs you can satisfy.
3. Don’t be afraid to ask questions – Make an effort to ask customers if they are aware th
It is common for people to want to be considered indispensable in their jobs. After all, the competition is out there, the younger generation is more numerous and demanding. The challenge is to be constantly building your value to your organization because of personal integrity, humility, and creativity.Look at the more common picture. Managers who feel they are indispensable often behave in ways that are contrary to their organization’s success. Their goal
2. Look/listen for clues – Customers do and say many things that may be a clue to existing needs. Consider for a moment how many situations, circumstances and events occur in a person’s life that require the products and services that you provide. Here is an illustration we use when we train bank employees. If a customer is complaining about their car being in the shop again, then the bank teller should educate them that the bank offers car loans should they decide to purchase a new car in the future. Be attentive when talking with your customers and you will uncover many additional needs you can satisfy.
3. Don’t be afraid to ask questions – Make an effort to ask customers if they are aware th
Making it Big Online by Straying Offline!I bet you were thinking that really doesn't make sense, how am I supposed to make money online if I am not working all the hours god sends infront of my computer?The answer to that question is so simple and yet not many people think about it and if they do they soon forget it and continue to do battle with the thousands of other 'Internet Marketeers' out there.Don't get me wrong there is nothing wrong w
2. Look/listen for clues – Customers do and say many things that may be a clue to existing needs. Consider for a moment how many situations, circumstances and events occur in a person’s life that require the products and services that you provide. Here is an illustration we use when we train bank employees. If a customer is complaining about their car being in the shop again, then the bank teller should educate them that the bank offers car loans should they decide to purchase a new car in the future. Be attentive when talking with your customers and you will uncover many additional needs you can satisfy.
3. Don’t be afraid to ask questions – Make an effort to ask customers if they are aware th
After the countless hours of product training and skill development and relationship building, your efforts culminate when a prescription is filled at the pharmacy. When you consider that pharmacists talk to the same physicians that you talk to, about treating the same patients that you talk about treating, it’s obvious that pharmacists play a vital role in your success.Why wait any longer to establish or improve your relationships with phar
3. Don’t be afraid to ask questions – Make an effort to ask customers if they are aware that your business offers a particular product. Again, here is what we teach banks. While processing a transaction, for example, say “By the way Sue, were you aware that ABC offers competitive rates on home refinancing?” Another example would be to ask a customer “John, I don’t know if you were aware of this, but we offer an excellent array of quality investment products. Is that something you might be interested in now or down the road?” You’ll be surprised at the opportunities you’ll uncover by being willing to ask questions.
Remember, your customers have many needs. Your challenge is do a better job to insure that they are the only business to satisfy the particular needs your business addresses. You do it by educating your clients on the full array of products and services you offer. Today’s marketplace is so competitive that you can ill-afford to miss a single opportunity to better serve your customers each and every time they meet you in person or call on the telephone. If you don’t take care of your customers, your competitors will.
If you can be more effective in educating your customers as to the wide array of products and services you offer, then when the need arises, they will acquire those products and services from you. It’s just that easy.
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© 2006 Ray Adler, All rights reserved. You are free to use this material in whole or in part in print, on a web site or in an e
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