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Digg it UP - 5 Steps To Handle Stressful Client Interactions With Ease
Sales can be one of the most difficult aspects of business. It can also be one of the most exciting and interesting parts. Many companies struggle with sale after sale resulting in failure. This only yields more difficulty and discouragement in sales. If you are one of the people who have experienced failure in sales, it’s time to change your mindset! After reading this article you will have learned 5 ways to change from a sales failure mindset to a sales success mindset.Before we discuss how to improve your mindset, let’s review a few of the most important aspects to having successful sales in general. First, you need to
4. Ask Powerful, Clarifying Questions
During a stressful interaction with a client, it’s a good idea to ask them some specific open-ended questions (in a charge-neutral fashion) to help you fully understand their concerns. This will help defuse the situation so that you can explore potential solutions to the problem. Examples of such questions are “What one thing would you like from me?” or “What is missing that you’re like to have included?” or “What questions do you have about this?” These types of questions will
The Mail Order business is not a business of itself, but is another way of doing business. Mail Order is nothing more nor less than selling a product or service via advertising and the offers you send out by mail.Therefore, to start and succeed in a mail order business of your own, you need just as much, and in some cases, more business acumen than you would need in any other mode of business.Remember too, there are good guys in mail order, and there are bad guys, just like in any other business. So, your best bet for a proper start with the greatest chance for success is after a thorough investigation of the products bei
I know you are committed to your clients, for they are the reason you’re bringing your product or service to the world. With this in mind, if you can find new ways to handle stressful interactions, you can create new possibilities for your working relationships. In this article you’ll learn five steps to handle stressful client interactions with ease, to transform difficult situations into easeful ones. This will enable you to create a successful, profitable business that makes a real difference in the world.
1. Approach Each Client Situation in a “Charge Neutral” Manner
In the process of dealing with a stressful client interaction (whether on the phone or face-to-face), quietly check in with yourself to see what it’s causing for you. If you’re feeling anxious or defensive or “revved up,” it’s helpful to become neutral quickly. Take a few deep breaths and focus your attention on your feet for a minute. This will shift your energy, disperse some of the adrenaline, and reduce the stress in the conversation so you can be more calm and productive during the interaction.
2. Honor Your Client’s Perspective
You know the saying, “The Customer Is Always Right”? It’s quite true. Even if you don’t always agree with your client, it’s important to respect their perspective and needs. Set aside your own opinions and requirements. Allow yourself to honor your client by listening intently to what they are saying, then tell them that you’ve heard them and appreciate their concerns. By doing this, you begin to re-establish trust and truly honor the circumstances and problems they are experiencing.
3. Be Curious About Your Clients and Their Issues
One of the best ways to build long-term success with a client is to find out more about the issues they have and what is making them upset. When you can step away from your own feelings and your own way of doing things, and instead stay curious about your clients, you can better understand them and can better fulfill their needs. Closely monitor your tone of voice and body language during your interaction. Stay open and inquisitive without fear or judgment. Doing slow, deep breathing (in and out of your nose with your mouth closed) allows you to slow down enough to get curious.
4. Ask Powerful, Clarifying Questions
During a stressful interaction with a client, it’s a good idea to ask them some specific open-ended questions (in a charge-neutral fashion) to help you fully understand their concerns. This will help defuse the situation so that you can explore potential solutions to the problem. Examples of such questions are “What one thing would you like from me?” or “What is missing that you’re like to have included?” or “What questions do you have about this?” These types of questions will
The greatest mistake of your life you could too easily make would be to do...NOTHINGWhatever your circumstances, you probably wish for something else!!! Perhaps you want to be thinner, or taller or better looking. Perhaps what will make you happy is to be richer or have more time to spend with your family and loved ones. Some people believe that if had followed a different career or that they could rewrite their own history they would be better off.Some of these things you can do if you try and some of them are impossible to change; but the message is don't make the greatest mistake of your life by doing nothing.Ac
1. Approach Each Client Situation in a “Charge Neutral” Manner
In the process of dealing with a stressful client interaction (whether on the phone or face-to-face), quietly check in with yourself to see what it’s causing for you. If you’re feeling anxious or defensive or “revved up,” it’s helpful to become neutral quickly. Take a few deep breaths and focus your attention on your feet for a minute. This will shift your energy, disperse some of the adrenaline, and reduce the stress in the conversation so you can be more calm and productive during the interaction.
2. Honor Your Client’s Perspective
You know the saying, “The Customer Is Always Right”? It’s quite true. Even if you don’t always agree with your client, it’s important to respect their perspective and needs. Set aside your own opinions and requirements. Allow yourself to honor your client by listening intently to what they are saying, then tell them that you’ve heard them and appreciate their concerns. By doing this, you begin to re-establish trust and truly honor the circumstances and problems they are experiencing.
3. Be Curious About Your Clients and Their Issues
One of the best ways to build long-term success with a client is to find out more about the issues they have and what is making them upset. When you can step away from your own feelings and your own way of doing things, and instead stay curious about your clients, you can better understand them and can better fulfill their needs. Closely monitor your tone of voice and body language during your interaction. Stay open and inquisitive without fear or judgment. Doing slow, deep breathing (in and out of your nose with your mouth closed) allows you to slow down enough to get curious.
4. Ask Powerful, Clarifying Questions
During a stressful interaction with a client, it’s a good idea to ask them some specific open-ended questions (in a charge-neutral fashion) to help you fully understand their concerns. This will help defuse the situation so that you can explore potential solutions to the problem. Examples of such questions are “What one thing would you like from me?” or “What is missing that you’re like to have included?” or “What questions do you have about this?” These types of questions will
As both an active project manager and project management trainer, I often get asked whether the project management best practices that are applicable for large projects can be applied on smaller projects. This is a really important question and one which all project managers must face up to when managing small projects.Focusing on project delivery One of the arguments against using project management methodologies is that they are very process-centric resulting in vast quantities of project documentation which are simply not practical or desirable on small projects. This is a powerful argument and any meth
2. Honor Your Client’s Perspective
You know the saying, “The Customer Is Always Right”? It’s quite true. Even if you don’t always agree with your client, it’s important to respect their perspective and needs. Set aside your own opinions and requirements. Allow yourself to honor your client by listening intently to what they are saying, then tell them that you’ve heard them and appreciate their concerns. By doing this, you begin to re-establish trust and truly honor the circumstances and problems they are experiencing.
3. Be Curious About Your Clients and Their Issues
One of the best ways to build long-term success with a client is to find out more about the issues they have and what is making them upset. When you can step away from your own feelings and your own way of doing things, and instead stay curious about your clients, you can better understand them and can better fulfill their needs. Closely monitor your tone of voice and body language during your interaction. Stay open and inquisitive without fear or judgment. Doing slow, deep breathing (in and out of your nose with your mouth closed) allows you to slow down enough to get curious.
4. Ask Powerful, Clarifying Questions
During a stressful interaction with a client, it’s a good idea to ask them some specific open-ended questions (in a charge-neutral fashion) to help you fully understand their concerns. This will help defuse the situation so that you can explore potential solutions to the problem. Examples of such questions are “What one thing would you like from me?” or “What is missing that you’re like to have included?” or “What questions do you have about this?” These types of questions will
Here are ten fundamental concepts that characterize an effective meeting.Definition: A meeting is a business activity where select people gather to perform work that requires a team effort.A meeting, like any business event, succeeds when it is preceded by planning, characterized by focus, governed by structure, and controlled by a budget.Three things guarantee an unproductive meeting: poor planning, lack of appropriate process, and hostile culture. Effective leaders attend to all of these to create an effective meeting.Effective meetings require sharing control and making commitments.Short meet
3. Be Curious About Your Clients and Their Issues
One of the best ways to build long-term success with a client is to find out more about the issues they have and what is making them upset. When you can step away from your own feelings and your own way of doing things, and instead stay curious about your clients, you can better understand them and can better fulfill their needs. Closely monitor your tone of voice and body language during your interaction. Stay open and inquisitive without fear or judgment. Doing slow, deep breathing (in and out of your nose with your mouth closed) allows you to slow down enough to get curious.
4. Ask Powerful, Clarifying Questions
During a stressful interaction with a client, it’s a good idea to ask them some specific open-ended questions (in a charge-neutral fashion) to help you fully understand their concerns. This will help defuse the situation so that you can explore potential solutions to the problem. Examples of such questions are “What one thing would you like from me?” or “What is missing that you’re like to have included?” or “What questions do you have about this?” These types of questions will
Have you ever had the client from hell? The one who has been with you for some time, maybe from the beginning, that every time you do a project for them they put you through so much grief that you feel like taking a flying leap from the top of a freeway overpass?Well my friend, DON'T JUMP - FIRE THAT CLIENT!It may sound like an unusual bit of advice, fire a client, but let's take a look at what a very difficult client does to our business.I know you are saying, but I make a lot of money from that guy - hang on there is an alternative.Yesterday I was working with a guy who was working on a project for a clien
4. Ask Powerful, Clarifying Questions
During a stressful interaction with a client, it’s a good idea to ask them some specific open-ended questions (in a charge-neutral fashion) to help you fully understand their concerns. This will help defuse the situation so that you can explore potential solutions to the problem. Examples of such questions are “What one thing would you like from me?” or “What is missing that you’re like to have included?” or “What questions do you have about this?” These types of questions will allow you to stay focused on them to resolve matters more quickly.
5. Create a Clear Agreement About the Resolution and Next Steps
Once you’ve fully understood the particular situation and your client’s concerns, it’s helpful to suggest two possible solutions to the problem (clients appreciate it when they get to choose how a problem will get resolved.) Once you agree on the solution, create a clear agreement around it (with specific, measurable and time-bound parameters) and also a clear set of next steps to implement the solution. Confirm with the client that it fits with their expectations.
It’s absolutely essential that you can enter into a stressful client situation in an easeful way. If you have to step away from an interaction so that you can get your own focus and calmness back, then take that time. Simply trust that matters can be resolved in a calm manner.
One of my clients did this when dealing with an angry customer in his eco-printing business. He momentarily changed his focus in the midst of a difficult conversation. He took a few breaths and consciously stayed very calm. He soon noticed that his customer actually calmed down as well. They quickly reengaged and came to a solution to the problem they were facing. By approaching the situation in a charge-neutral manner and tapping into his mind-body connection, my client was able to get himself and his customer to create the perfect result. With ease in mind, he brought a new lightness to the situation, producing wonderful new possibilities.
I wish you well as you begin to look for ways to handle all your client interactions with ease. May you know joy, may you know peace and may you work with ease.
Visit www.WorkWithEase.com to receive your free audio program entitled “7 Simple Strategies to End Work Stress and Overwhelm with Confidence.”
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