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  • Digg it UP - Risk and HR Managers Must Work Together

    Customer Service Speaker Suggests Introducing Merit-Pay To Achieve Customer Satisfaction
    There have been, perhaps, six critical conversations I’ve had that have shaped my professional consulting career. One of them was with an operations manager at a division of Federal Express.I had just completed a successful, nationwide training program for the field sales force, so my credibility and confidence were soaring. Then, I heard a simple, but challenging question.“We know how to measure sales productivity,” he said. “But is there something you can develop that will measure customer service productivity?”Reflexively, I thought, “Why bother? Even if we can do it, reps will hate it.” But I held my tongue, sensing that this was a rare opportunity to revisit some of my assumptions.My gut reaction was informed by years of doing seminars across the country in which I brought together sales
    s no co-pay or deductible for workers comp claims, it costs the employee nothing, but could end up costing the company much more than a traditional medical claim. Workers comp claims can also result in paid time off work or lost time, adding further to company costs as well as reduced productivity while the employee is away from the job.

    Regardless of whether a claim is under the group medical or workers comp, HR and the risk manager can

    Opening a Boutique? First Things First...
    If you know (or think you know) exactly what you want your boutique to be about, with some idea of how to get there, then congrats. You are one very big step closer to manifesting your dream.One “law of success” that is universally accepted, by people that have experienced success in any and all areas of life, is this: the more clear and specific you are about what you want and how you will get it, the quicker you will reach your goal.On the other hand, your goal may be slightly ”ambiguous”. In other words, you know you want your own business. Even more specifically, you want to have your own boutique. You want to express your unique vision and creativity through your boutique and share it with others, while earning a good living.But perhaps you don’t know exactly how it will take shape. This is perfe
    With health care costs rising, companies routinely question how they can continue to provide health benefits to their employees without cutting into their bottom line.

    Traditionally, these decisions are primarily made in the Human Resources department, which not only chooses what benefits to offer, but also must communicate those benefits – and changes in them – to employees.

    These decisions, however, should not be made in a vacuum. Health benefits decisions made in one department can effect other areas of the company, and ultimately impact the company’s bottom line in ways that may not have been foreseen.

    One example is the relationship between Human Resources and the person at the company responsible for risk management. That could be a risk manager per se, the chief financial officer, treasurer, or vice president of administration - whoever is responsible for managing risk. Changes that happen with employee health benefits by human resources ultimately can impact costs trying to be controlled by the risk manager. Both positions can help the company if HR and risk managers understand how changes to employee health benefits could impact risks to the company. It’s important to find a balance so everyone – employees and employer – come out ahead.

    Here are some ways the HR department and the risk manager can work together to benefit employees and the company.

    1. Consider the possible negative impact before cutting medical benefits: If medical benefits are cut and employees know they must pay more for doctor visits, they may be more likely to declare an illness or injury as a workers compensation claim. They might attribute the nagging back pain to an injury or overuse at work, rather than the weekend soccer game.

    Since there is no co-pay or deductible for workers comp claims, it costs the employee nothing, but could end up costing the company much more than a traditional medical claim. Workers comp claims can also result in paid time off work or lost time, adding further to company costs as well as reduced productivity while the employee is away from the job.

    Regardless of whether a claim is under the group medical or workers comp, HR and the risk manager can w

    Will Gary Kubiak Be Scared When He Interviews For The Texans?
    Everyone gets nervous and scared when it is time to go for a job interview. If you are one of these millions of people there is no reason to feel bad or ashamed. If you know someone who tells you that they are not fazed a bit, just remember that they are full of crap. Everyone is affected by interviews; some more than others. I am willing to bet a significant amount of money that even Gary Kubiak of the Broncos is going to be shakin' in his boots when it comes time to meet with Texans owner Bob McNair. He is a formidable guy and I am sure that he will put Kubiak through the ringer when interviewing him as a replacement for Dom Capers. I am also willing to bet that Gary Kubiak will be prepared for the ringing and will stand up like a pro.You too can learn to stand up like a pro. All it takes is a little know how. Le
    m. Health benefits decisions made in one department can effect other areas of the company, and ultimately impact the company’s bottom line in ways that may not have been foreseen.

    One example is the relationship between Human Resources and the person at the company responsible for risk management. That could be a risk manager per se, the chief financial officer, treasurer, or vice president of administration - whoever is responsible for managing risk. Changes that happen with employee health benefits by human resources ultimately can impact costs trying to be controlled by the risk manager. Both positions can help the company if HR and risk managers understand how changes to employee health benefits could impact risks to the company. It’s important to find a balance so everyone – employees and employer – come out ahead.

    Here are some ways the HR department and the risk manager can work together to benefit employees and the company.

    1. Consider the possible negative impact before cutting medical benefits: If medical benefits are cut and employees know they must pay more for doctor visits, they may be more likely to declare an illness or injury as a workers compensation claim. They might attribute the nagging back pain to an injury or overuse at work, rather than the weekend soccer game.

    Since there is no co-pay or deductible for workers comp claims, it costs the employee nothing, but could end up costing the company much more than a traditional medical claim. Workers comp claims can also result in paid time off work or lost time, adding further to company costs as well as reduced productivity while the employee is away from the job.

    Regardless of whether a claim is under the group medical or workers comp, HR and the risk manager can

    Top Speaker Says: Control Your Destiny By Learning To Cold Call
    I had no money when I started my consulting business.But I had a phone, and that’s all it took to transform myself from an Indiana professor with a church-mouse salary, into an independent, flourishing, nationwide practitioner within a matter of mere months.I contacted colleges and trade associations out of the blue, asking them to sponsor a new seminar I had created, and within 18 months my program had been successfully sponsored by 35 of them, which became my distribution network.I didn’t know ANY of the people I called, initially. Not one came from a referral. And there wasn’t a sponsor that came to me during that time—I went to them.Still, I was able to increase my earnings by TEN TIMES within a calendar year, buy my own home in pricey California, and start driving luxury cars and taking Eu
    aging risk. Changes that happen with employee health benefits by human resources ultimately can impact costs trying to be controlled by the risk manager. Both positions can help the company if HR and risk managers understand how changes to employee health benefits could impact risks to the company. It’s important to find a balance so everyone – employees and employer – come out ahead.

    Here are some ways the HR department and the risk manager can work together to benefit employees and the company.

    1. Consider the possible negative impact before cutting medical benefits: If medical benefits are cut and employees know they must pay more for doctor visits, they may be more likely to declare an illness or injury as a workers compensation claim. They might attribute the nagging back pain to an injury or overuse at work, rather than the weekend soccer game.

    Since there is no co-pay or deductible for workers comp claims, it costs the employee nothing, but could end up costing the company much more than a traditional medical claim. Workers comp claims can also result in paid time off work or lost time, adding further to company costs as well as reduced productivity while the employee is away from the job.

    Regardless of whether a claim is under the group medical or workers comp, HR and the risk manager can

    Conference Bags - Packing It All Up Right
    If the medium is the message, then the packaging sets the tone. Conference bags deliver an immediate impression of the tenor of your conference. The conference bag design will be seen by every delegate and by hundreds of others for months and sometimes years to come. It will be one of the first chances that you get to make an impression on the delegates, speakers and attendees at your conference. It makes sense to choose a conference bag that matches the aim and image of the organization presenting the conference.Image is only part of what you need to consider when choosing and ordering your conference bags. Budget will necessarily constrain your choices somewhat, but you can reduce the cost in various ways. Those ways may dictate your choices as well. For instance, it’s common for organizations holding conferences
    er can work together to benefit employees and the company.

    1. Consider the possible negative impact before cutting medical benefits: If medical benefits are cut and employees know they must pay more for doctor visits, they may be more likely to declare an illness or injury as a workers compensation claim. They might attribute the nagging back pain to an injury or overuse at work, rather than the weekend soccer game.

    Since there is no co-pay or deductible for workers comp claims, it costs the employee nothing, but could end up costing the company much more than a traditional medical claim. Workers comp claims can also result in paid time off work or lost time, adding further to company costs as well as reduced productivity while the employee is away from the job.

    Regardless of whether a claim is under the group medical or workers comp, HR and the risk manager can

    Electrical Jobs: Power Generation Operators or Plant Technicians
    Power generation operators or plant operators are at the source of the electricity production controlling the machinery that generates electricity. Power generation operators are in charge of the control and monitoring of boilers, turbines, generators, and auxiliary equipment in power-generating plants. In detail, it means that these plant technicians have to distribute power demands among generators, combine the current from several generators, and monitor instruments to maintain voltage and regulate electricity flow from the plant. If the power requirements change, power generation operators have to start or stop generators and connect or disconnect them from circuits.For the operators working in plants with automated control systems, their work is mostly done in a central control room and they are typically call
    s no co-pay or deductible for workers comp claims, it costs the employee nothing, but could end up costing the company much more than a traditional medical claim. Workers comp claims can also result in paid time off work or lost time, adding further to company costs as well as reduced productivity while the employee is away from the job.

    Regardless of whether a claim is under the group medical or workers comp, HR and the risk manager can work together to reduce the amount of the claim through medical management and early return-to-work programs. Return-to-work programs offer the employee light or modified duty so the employee stays productive in the company. Such programs are quite common for workers comp, but not for short-term disability claims. With HR and risk management working together in a total disability management approach, effective cost containment measures such as this can be shared for the benefit of all.

    Benefits communication to employees is another area of opportunity. This is more commonly done in HR, but rarely done for workers comp. The person in charge of risk management would be well-advised to work with HR to put together a communication package about workers comp so employees will better understand how it works, why it’s a benefit to them, and what it costs the company. Since HR is accustomed to communicating with employees about employee benefits, it would be a good communication avenue to discuss workers comp issues as well.

    2. Medical management: This is where a company partners with a local doctor or clinic to provide medical treatment for employees. These doctors are invited to tour the workplace so they can see the work environment and learn about the work employees do, including physical requirements of the various jobs. Employees are then encouraged to use these doctors for treatment. Because these doctors understand the nature of the work, they are better able to treat these employees for specific work-related problems and will also help release them for modified or light duty work. This benefits both the employee and the employer and works best with a trusting employee population. Companies need to make sure they have the employees’ best interests in mind and a

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