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    Making The Call- Debt Collections
    Each time you pick up the phone to execute a collections call, arm yourself with a positive attitude. The energy you portray in your voice will unconditionally dictate the results you receive. Keep a smile on your face, although the person you’re speaking with may not be able to see it, they will inevitably hear it in the tone of your voice.Give the debtor your undivided attention, refrain from putting them on hold if you get a call on another line, this is considered bad phone etiquette, and with good reason. The last thing you want to imply is that the debtors time is less than valuable. Allow the answering machine to retrieve the other call, you can always return the other persons call as soon as you are finis
    e Minimalist:
    Use clear and concise language – never overstate anything and attempt to eliminate passive words and statements.

    Be a Business:
    Nothing sells like sales. If possible be in business before writing a plan – you’ll know more when you’re operational and it shows.

    Watch Your Language 1 - Tech Talk:
    Stay real as defined by your audience - inside terms can go over their heads and leave them in your dust.

    Watch Your Language 2 - Sensationalism:
    Let business performance or a skilled press agent create the sensational. Include the

    As A Personal Fitness Trainer, Do You
    There are tons of personal fitness trainers out there and your clients chose you! WOW!!!* Do you express your gratitude each and every time they come in?* Do you ask for a referral from your satisfied clients?* Do you ask for testimonials from your satisfied clients?* Do you send them a thank you card after they have signed up?* Do you send thank you cards to clients when they refer someone?Appreciation Wins!Your clients appreciate you or they would not continue to use your services. Dr. Abraham Maslow's Hierarchy of Needs includes Physiological, Safety, Love/belonging, Status and Actualization. Appreciation comes under status and is number four.
    As one frequently hired to write, edit, or review business planning packages I’ve followed the progress of current thinking on matters of plan content and size with interest.

    The rapid transfer of information by online and wireless means has conditioned us to expect talking head presentations delivered in sound byte bursts. Under such conditions plans adhering to rigid guidelines emphasizing X pages on Y subjects written in droll “biz-speak” will increasingly lose appeal. Thus planners must strive to produce customized output that guides diverse audiences through engaging stories to quick buy-ins of desired conclusions and solutions.

    All of which can tend to leave presentation preparers struggling to find a plan for the plan. Available tools run the gamut from experts, online examples, software packages, informative web sites and books to courses, consultants and more. The multitude of recommendations flowing from this resource mass can prove confusing.

    So, how does one come up with winning presentations in a period where the old rules are outdated and new guidelines are rapidly evolving? In my opinion success requires that responsible parties view each project with a mindset comprised of the following Concepts and Considerations:

    Concepts

    End Someone’s Pain:
    It’s been said before. A business needs to solve something of significance and all plans must tell that story.

    Compel:
    A good story told professionally is mandatory. Stimulate your audience and cause questions you want to answer to be asked. This should initiate verbal exchanges, which is generally a very good thing.

    Reason Why:
    Always, always be sure you know the reason why you’re including something in your plan. The reason why will always have at its heart a customer benefit.

    Always Market:
    Absolutely everything about a plan is a marketing device – tout them as frequently and professionally as possible.

    Simplify Numbers:
    The executive summary and body of a plan should provide bottom lines only. Use one table in the ES and as few as possible in the BP body. They must say much with as little folderol as possible and appear simple. Your audience needs to focus on your business case not how you did your math.

    Be Minimalist:
    Use clear and concise language – never overstate anything and attempt to eliminate passive words and statements.

    Be a Business:
    Nothing sells like sales. If possible be in business before writing a plan – you’ll know more when you’re operational and it shows.

    Watch Your Language 1 - Tech Talk:
    Stay real as defined by your audience - inside terms can go over their heads and leave them in your dust.

    Watch Your Language 2 - Sensationalism:
    Let business performance or a skilled press agent create the sensational. Include the

    Change Or Duplication
    How often have we been told that we need to change, up-date, and modernize?Yet, when we make those changes, we are then told we change too often?I think that this is especially true for those of us who do business over the internet. Like any company, we want to stay in business. Not just for a couple of months, but most of us are in it for the long haul. For us, it is a business, just like any brick and mortar store is for that owner.After nearly 10 years, I have come to realize, like the major chain store companies, you have to make changes to keep your customers coming back and to win new ones. If we keep to the “same old, same old,” we will never get new customers pass our index page and will
    engaging stories to quick buy-ins of desired conclusions and solutions.

    All of which can tend to leave presentation preparers struggling to find a plan for the plan. Available tools run the gamut from experts, online examples, software packages, informative web sites and books to courses, consultants and more. The multitude of recommendations flowing from this resource mass can prove confusing.

    So, how does one come up with winning presentations in a period where the old rules are outdated and new guidelines are rapidly evolving? In my opinion success requires that responsible parties view each project with a mindset comprised of the following Concepts and Considerations:

    Concepts

    End Someone’s Pain:
    It’s been said before. A business needs to solve something of significance and all plans must tell that story.

    Compel:
    A good story told professionally is mandatory. Stimulate your audience and cause questions you want to answer to be asked. This should initiate verbal exchanges, which is generally a very good thing.

    Reason Why:
    Always, always be sure you know the reason why you’re including something in your plan. The reason why will always have at its heart a customer benefit.

    Always Market:
    Absolutely everything about a plan is a marketing device – tout them as frequently and professionally as possible.

    Simplify Numbers:
    The executive summary and body of a plan should provide bottom lines only. Use one table in the ES and as few as possible in the BP body. They must say much with as little folderol as possible and appear simple. Your audience needs to focus on your business case not how you did your math.

    Be Minimalist:
    Use clear and concise language – never overstate anything and attempt to eliminate passive words and statements.

    Be a Business:
    Nothing sells like sales. If possible be in business before writing a plan – you’ll know more when you’re operational and it shows.

    Watch Your Language 1 - Tech Talk:
    Stay real as defined by your audience - inside terms can go over their heads and leave them in your dust.

    Watch Your Language 2 - Sensationalism:
    Let business performance or a skilled press agent create the sensational. Include the

    Real Estate Marketing Strategies: 7 Steps to Make It Easier for You to Be Resilient
    Did you know that every successful professional has one thing in common? They all possess a strong level of emotional resilience. Were they born with it? No, in most cases they learned it as an ability necessary for survival in business.What is emotional resilience:It is the ability to quickly return to a state of poise, confidence and ease no matter what curves are thrown your way. How do you get there?Here are the 7 Steps:1. Have a strong level of belief in yourself:Know that whatever happens, you are offering to the marketplace something that is extremely valuable. Know your uniqueness and communicate it clearly.2. Have strong boundaries:You don’
    requires that responsible parties view each project with a mindset comprised of the following Concepts and Considerations:

    Concepts

    End Someone’s Pain:
    It’s been said before. A business needs to solve something of significance and all plans must tell that story.

    Compel:
    A good story told professionally is mandatory. Stimulate your audience and cause questions you want to answer to be asked. This should initiate verbal exchanges, which is generally a very good thing.

    Reason Why:
    Always, always be sure you know the reason why you’re including something in your plan. The reason why will always have at its heart a customer benefit.

    Always Market:
    Absolutely everything about a plan is a marketing device – tout them as frequently and professionally as possible.

    Simplify Numbers:
    The executive summary and body of a plan should provide bottom lines only. Use one table in the ES and as few as possible in the BP body. They must say much with as little folderol as possible and appear simple. Your audience needs to focus on your business case not how you did your math.

    Be Minimalist:
    Use clear and concise language – never overstate anything and attempt to eliminate passive words and statements.

    Be a Business:
    Nothing sells like sales. If possible be in business before writing a plan – you’ll know more when you’re operational and it shows.

    Watch Your Language 1 - Tech Talk:
    Stay real as defined by your audience - inside terms can go over their heads and leave them in your dust.

    Watch Your Language 2 - Sensationalism:
    Let business performance or a skilled press agent create the sensational. Include the

    Statement Processing: More than Printing, Folding and Mailing
    Statement processing and delivery has grown up and requires much more than high end Printers and Inserters. Technology Tools have emerged which give Quicker Speed of Delivery, Greater Collection Rates, and Increased Sales.Quicker Speed of DeliveryElectronic Invoicing has emerged as a mainstream method for customers to receive their bills. Electronic Invoicing provides tremendous advantages to both Billers and Customers. Customers appreciate the convenience and Billers can deliver their invoices much quicker and at a reduced cost. Currently 32% of customers are paying at least one bill over the internet. It is projected that 52% of customers, by the year 2010, will be paying at least one bill over the
    you’re including something in your plan. The reason why will always have at its heart a customer benefit.

    Always Market:
    Absolutely everything about a plan is a marketing device – tout them as frequently and professionally as possible.

    Simplify Numbers:
    The executive summary and body of a plan should provide bottom lines only. Use one table in the ES and as few as possible in the BP body. They must say much with as little folderol as possible and appear simple. Your audience needs to focus on your business case not how you did your math.

    Be Minimalist:
    Use clear and concise language – never overstate anything and attempt to eliminate passive words and statements.

    Be a Business:
    Nothing sells like sales. If possible be in business before writing a plan – you’ll know more when you’re operational and it shows.

    Watch Your Language 1 - Tech Talk:
    Stay real as defined by your audience - inside terms can go over their heads and leave them in your dust.

    Watch Your Language 2 - Sensationalism:
    Let business performance or a skilled press agent create the sensational. Include the

    How You Can Avoid The Worst Cold Calling Mistake Made By Sales Pros
    Sales pros frequently ask, “What’s the #1 change I need to make, as I prospect by phone instead of face-to-face?”Here’s the emotional truth behind this seemingly innocent question …Most sales pros confess they’d rather have their toenails pulled out with pliers than cold call prospects by phone. Took me a couple of years to figure out for myself why my stomach knotted up into a queasy ball every time I glanced at that gray lump of plastic on my desk and thought about dialing-for-dollars.How do you make sense of it? You’re bigger than the phone, smarter than the phone. So, how can a talented sales professional be totally paralyzed by the thought of using the darned thing to prospect?Here’s wha
    e Minimalist:
    Use clear and concise language – never overstate anything and attempt to eliminate passive words and statements.

    Be a Business:
    Nothing sells like sales. If possible be in business before writing a plan – you’ll know more when you’re operational and it shows.

    Watch Your Language 1 - Tech Talk:
    Stay real as defined by your audience - inside terms can go over their heads and leave them in your dust.

    Watch Your Language 2 - Sensationalism:
    Let business performance or a skilled press agent create the sensational. Include the amazing, astounding, marvelous only if from an unimpeachable outside source and do so very sparingly.

    Watch Your Language 3 - Buzz | Lingo | Acronyms:
    Limit buzz, never use lingo or slang without qualification and watch out for acronyms. Hyping the hip can be confusing and is usually just plain wrong.

    Stay On Task:
    Know your subject and stay with it - don’t wander.

    Highlight The Customer:
    Business customers are everything. Treat them like the gods they are or soon will be.

    Use Creative Repetition:
    Don’t be repetitive but state the same key details frequently through creative wording and emphasis.

    Be Brutal:
    Never, ever allow a senseless error to make its way into a final plan or presentation. Become fanatic about math, logic and language accuracy.

    Tie It Together:
    Make sure all presentation materials are taken from a unified plan. The executive summary, plan body, appendices and presentation slides need not tell the entire story as stand-alones, but together must capture absolutely everything pertinent.

    Ask Your Own Questions:
    Know what your audience will ask and what you want them to ask. It is critical that all key subjects are covered.

    TEST | TEST | TEST:
    Run your plan by as many different people as possible before taking it live. Seriously, your mother, grandparents, kids, friends and “whoever” can help. Be certain of what they do and do not understand.

    Considerations:

    Executive Summary:
    Two pages maximum, 15 concise paragraphs, one key table or chart, one on-point quotation (maybe), all of which briefly summarize the entire plan. This is your elevator presentation and it must generate an invitation to provide a full presentation.

    Plan Body:
    Eight pages that expand ES details, touch on all key subjects, provide needed highlights and inform enough to secure audience buy-in.

    Appendices:
    Provides necessary support and nothing more.

    Presentation Slides:
    Carefully prepared set of graphics configured to subtly add color and life to a presentation. Must be no more than 10 slides that augment, not repeat, written materials. Extra slides should be available to cover questions or other issues that the audience may wish to

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