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Digg it UP - Resilience
To Grow (Catapult) Your Business That's Why.When it's in your head it's not as likely to happen--too much missed.Before becoming an executive business coach, in my previous career as an electrical engineer I discovered some key practical things about business planning that showed me how to explode the growth of a business.When I was in college if I was asked to design something my designs always worked….on paper.When I got out of college, my boss would frequently come to me and ask if I knew how to design this or that. I always answered confidently, “Sure, I know how. Pointing to that space between my ears.”Then I would design it on paper. And the first aha I learned was that once written down I could see more than I could when it resided between the ears. This piece just didn’t come together with that piece….and that one….and that one….So, I would gradually work out all of the gotcha’s until all of the pieces worked on paper.Then I’d go build one…..And it almost never worked. I had made an assumption about something in the real world that wasn’t quite right. I’d missed something about the real world. So, I’d work back and forth from the ideal paper design to the real world result until it started working in the real world. Then I’d go back and document that on paper.Now the real BIG AHA!I don’t believe there is a self-respecting engineer anywhere in the world that is ready to release his design to production when production is screaming for it. The reason??? Once the engineer has a real working example on paper things start jumping off the paper at you. You can see things you didn’t even think of before. There are new concepts there.“Gee, I didn’t see that. If I change this…it’ll work better.” Or..”Wow, over here, if I do ____ then it’ll be cheaper to produce” Actually, once
Resilience has been consider
Your reputation, strengthened or negated by word-of-mouth, is one of the most difficult things to build and one of the easiest to destroy. You must be committed to developing and protecting your good name at all costs… it is one of your most precious assets.How do you develop and preserve an exemplary reputation? First, you must believe that honesty, credibility and consistency are right… both personally and professionally.Second, you must consistently deliver what you promise… no exceptions.And finally, you must build and maintain positive relationships, and treat everyone with kindness and respect, regardless of the situation.Here’s a personal example. When I help found my own small, competitive long-distance company I developed a policy on treating customers with specific guidelines and scripts for dealing with difficult ones. Sometimes our service consultants were in the unenviable position of having to terminate a customer’s service for nonpayment. As you might expect, this often resulted in a frustrated, angry or regretful call into our service center.We could have used the opportunity to chastised and pressure these folks… many companies do. However, no matter what the outcome of the call, we made sure that every person was treated with kindness and respect... just as you would treat a friend or family member. Our representatives made every attempt to help these customers… often taking great leaps of faith. And the customers appreciated it! Why? Because it's so rarely done these days! In other words, we continued to serve when others would not have.This one policy resulted in more positive testimonials than our other, more formalized, programs. You’d be amazed at how many of these folks ended up becoming some of our best, and most loyal, customers.I recently read Malcolm Gladwell's masterful book, "Blink",
The term resilience, which is of frequent use in the psychotherapy area, has recently started being used in the corporate field.
In fact, this term came up in our language as a technical term, with the following meaning:
“The power that certain materials –mainly metals- have of resuming its’ original form or shape after a strong level of pressure or compression".
Obviously, this is not the concept that we are going to use all along the present article, but the one that refers to “human resistance to stress, changes and pressures and the capability of recovery”.
Within this framework, we define Human Resilience as:
“The ability and capability of certain individuals to strengthen themselves and bounce back after several situations of strong stress and change”.
Seen this way, there is no ethical judgment about this capability or competence, it is neither right nor ethically wrong, it exists or not and, if it doesn’t, it is really convenient to develop it.
We can also talk about Resilience in companies, which we define as: “The ability to absorb large amounts of disruptive change without a significant fall in their productivity and the ability to immediately regain its’ equilibrium”.
Recent studies have demonstrated that an individual’s resilience level –that is to say, how far has this competence been developed- is which determines his/her failure level at situations of extreme change and stress. This level is widely superior to the results we may obtain, based only in education, training and experience.
Resilience has been considere
The History Of Frequent Diner And Customer LoyaltySince the creation of restaurants, owners have always wanted and needed to know who their customers are and what they like to eat and drink. This information is vital to the ongoing success of a restaurant.In addition to knowing their customers they sometimes gave away food or drinks in an attempt to buy favor with those customers. While this worked in most cases there were no controls in place to prevent abuse by employees nor were there any requirements other than the good mood of the owner.Abuse of this method of rewarding customers was rampant. Employees would take advantage of this and give the same favors to their friends. This drove food and bar costs skyward, while making the employees rich through additional tips from their happy friends.In an attempt to control this madness someone came up with punch cards and stamps. The abuse of the system slowed but was not stopped. How many of us have gotten an extra punch in our cards or extra stamps from a waiter in an attempt to get a better tip? This happens daily in restaurants with this system.Then came the counterfeiters of these cards and stamps. Recently the Subway chain had to end their 20-year old Sub Club stamp program for this very reason.The Need To Manage Frequent Diner And Customer LoyaltyThe need is great.As the business owner you need your point of sale system to provide accurate customer information on buying habits, number of visits, frequency of visits, entice repeat visits and purchases through reward programs. Do all this while managing the programs and preventing "sweet hearting" by employees.No small task. Especially with the creative employees that so many restaurants employ.The Solution For Managing Frequent Diner And Customer Loyalt
Obviously, this is not the concept that we are going to use all along the present article, but the one that refers to “human resistance to stress, changes and pressures and the capability of recovery”.
Within this framework, we define Human Resilience as:
“The ability and capability of certain individuals to strengthen themselves and bounce back after several situations of strong stress and change”.
Seen this way, there is no ethical judgment about this capability or competence, it is neither right nor ethically wrong, it exists or not and, if it doesn’t, it is really convenient to develop it.
We can also talk about Resilience in companies, which we define as: “The ability to absorb large amounts of disruptive change without a significant fall in their productivity and the ability to immediately regain its’ equilibrium”.
Recent studies have demonstrated that an individual’s resilience level –that is to say, how far has this competence been developed- is which determines his/her failure level at situations of extreme change and stress. This level is widely superior to the results we may obtain, based only in education, training and experience.
Resilience has been consider
Are you one of the many who is plumb sick and tired of working for someone whose I.Q. equals the calories in a lettuce leaf? For an organization that mouths promises about Promoting From Within, while having a dozen ads on Monster.com? Whose idea of a Good Company Person is an employee who sits for hours in fruitless company meetings, then spends the rest of their waking hours trying to get the actual work done? And who......well, you can put in your own words from here out.The point is, you have lots of smarts, plenty of ambition and the energy to go with it. You even have a terrific idea for a business you can do from home, with little more equipment than your recently-upgraded, spiffy, speedy computer, your newish printer, and a few accessories.What you don't have is the marketing expertise or the technical computer knowledge that is essential to transform your idea into the money to live on.You've read the hype on those websites that assure you that unless you know all about This & That & The Other essential skill, you'll never make it in the commercial Internet world like Mentor-Coach-Consultant did by expensive Trial and Error. And you read the pages that describe all his mistakes, which culminated in his triumphant success and his $450,000-a-month-no-work-residual income.Pages and pages of testimonials decorated with Smiling Faces assure you of the Mentor's unparalleled professionalism and honesty and that the aforementioned Smiling Faces would never have succeeded without You Know Who.And of course, only by getting The Person to impart his voluminous hard-won knowledge to you do you have the chance of a snail in a French restaurant to do anything but lose your shirt in the struggle to survive.You sign up for the Free Newsletter, the Free Consultation and anything else that gives you hope.T
“The ability and capability of certain individuals to strengthen themselves and bounce back after several situations of strong stress and change”.
Seen this way, there is no ethical judgment about this capability or competence, it is neither right nor ethically wrong, it exists or not and, if it doesn’t, it is really convenient to develop it.
We can also talk about Resilience in companies, which we define as: “The ability to absorb large amounts of disruptive change without a significant fall in their productivity and the ability to immediately regain its’ equilibrium”.
Recent studies have demonstrated that an individual’s resilience level –that is to say, how far has this competence been developed- is which determines his/her failure level at situations of extreme change and stress. This level is widely superior to the results we may obtain, based only in education, training and experience.
Resilience has been consider
Are you aware of the wholesale video games Pareto Principal business action? Probably not, as such thing has never been written or tested. However, it is truly a golden gem closer to a fact, that 20% of your daily activities generates 80% of your financial and business success. It cannot be argued upon.Better yet, 80% of the things you do today can be left over to someone else to get them done for you, instead of you doing it for your business. In other words, those plenty of things that you hate to do, truly understand that time comes to issue and can be done better with someone else and plainly are things your 7-10 year old god-son can do for you when it comes to administration of your business, its your job to manage your time correctly and hire someone to do it for you.There are not many interesting steps more appealing then the marketing process of hiring International 3rd world administrative managers, part-time or full-time to operate your e-commerce store. Investing yourself hours and perhaps a few days to adjust your likings to fortify your hired source knowledge on your business system could be a wise move in your situation. Anyone interested in luxury time and exceptional quality of life in the long run, must own a team that specializes in a working department.As well as Microsoft owns talented people on programming, design, sales people among others, you as the wholesale video games e-commerce marketer should own specialized designers, programmers, manager, e-mail 3rd party provides, hosting company and if you are not into selling, even if you should learn- you should even have your own marketing consultant guiding you through every single step you plan to take action with your wholesale business.The cultural and traditional thinking of starting small and going big has always been very accepted among many e-commerce power sell
We can also talk about Resilience in companies, which we define as: “The ability to absorb large amounts of disruptive change without a significant fall in their productivity and the ability to immediately regain its’ equilibrium”.
Recent studies have demonstrated that an individual’s resilience level –that is to say, how far has this competence been developed- is which determines his/her failure level at situations of extreme change and stress. This level is widely superior to the results we may obtain, based only in education, training and experience.
Resilience has been consider
Selling products as part of your computer consulting business is an option you should consider. Products can offer an additional revenue stream but you must determine if the extra expense and overhead associated with selling products are a good fit for your business model. You need to sit down and think long and hard about whether you want to be a reseller or if you want to be a pure consultant.As a consultant you will be specifying what products you recommend your clients purchase. You may actually do the purchasing on their behalf. The time you spend doing this is billable hours. Selling products for resell products will make some product margin. The margin for most of these products, however, is not that large.A majority of products you recommend will be available just about everywhere. Your clients know this. You might be able to add a small factor for convenience but if you try to reap huge margins selling products, your clients won't buy from and no one else will either.Selling Product DrawbacksThings you need to consider before selling products: carrying costs and capital tied up in inventory; product return issues; carrying receivables; merchant account administrationEssentially selling products makes your business model more complicated. There is also not a lot of money to be made through selling products. You won't have sufficient buying power to enjoy low purchase rates so your product margins aren't going to generate a lot of profit for you.The Bottom Line On Selling ProductsWhen you open your business you have a choice whether you want to be selling products and services or just services? You should consider selling products as an option but make sure you understand the pros and cons before committing to adding product selling to your business model.Copyright MMI-MM
Resilience has been considered and studied by several authors, from different angles. They cover as from the causes why certain people can overcome and recover from the horror of Concentration Camps, from cancer –being able to live with and cope with this illness-, as from corporate decisions, made in ambiguous and stressing environments produced by permanent changes.
However, some of these views sometimes face specific aspects in a partial way, strongly focusing on certain characteristics, which can result in a limitation to see totality. This is why several really deep studies, due to their analytical cut, center in a certain aspect, losing global view.
We will, therefore, try to hereby offer a systemic view to permit us visualize the parts, without losing the global view.
II. BUILDING BLOCKS
Resilience has four strong Pillars, or Building Blocks:
1) The existence of future objectives:
So as to face crisis, adversity, permanent change, stress caused by certain situations, we must have objectives and results to be obtained.
Those who are not able to view any future goal will let themselves be defeated.
Nietzche, in a famous phrase, said: “those who have something to live FOR are capable of standing almost any HOW”.
It is often said that human beings need certa
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