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You are here: Home > Business > Team Building > Effective Recognition: A Conversation with Management Consultant and Author Cindy Ventrice |
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Digg it UP - Effective Recognition: A Conversation with Management Consultant and Author Cindy Ventrice
An Honest Look at Your Business answers.There is a difference between being comfortable and being in apathy.It is very comfortable to have a smooth running organization when you have a team that knows what to do and does it. It is comfortable to have this group take care of your company and make it expand, and all you have to do is take care of the team. It is comfortable when the staff will actually handle the discipline problems of other staff members and not give it to you to handle. It is, of course, very comfortable to have a consistent flow of new customers into your office and not have to worry about it week to week.What is apathy? This kind of honest feedback can take time; it’s built up in small, incremental steps and it’s about the questions you ask and your reaction to the responses. If an employee brings you a small-scale issue, react to him or her promptly and positively. Then they’re going to feel comfortable bringing you something else a little bigger the next time. How do business owners and leaders sort through all the guides and ideas that are out there to determine an effective a What can small businesses, who may not have the funding or resources to compete with larger firms in terms of employee incentives, do to motivate their employees? The good news is that, in terms of recognition, money is not a significant factor. Once employees have what they consider to be a fair wage – in other words, they’re at 75 percent of the industry standard for their geographic area – money is not really a factor in how motivated they people are, how willing they are to stay and how valued they feel in the workplace. Then it comes down to non-monetary concerns like: All of those things matter far more than money does. How can an owner or leader assess the quality of recognition currently offered in his or her workplace? That depends in part on the size of the organization. With extremely small companies –for instance, those with fewer than 10 people – you don’t really want to be doing surveys with employees. It will seem uncomfortable and impersonal. In that case, it’s going to be about having conversations and building up enough trust with people to know that they’re giving you honest answers. This kind of honest feedback can take time; it’s built up in small, incremental steps and it’s about the questions you ask and your reaction to the responses. If an employee brings you a small-scale issue, react to him or her promptly and positively. Then they’re going to feel comfortable bringing you something else a little bigger the next time. How do business owners and leaders sort through all the guides and ideas that are out there to determine an effective ap All of those things matter far more than money does. How can an owner or leader assess the quality of recognition currently offered in his or her workplace? That depends in part on the size of the organization. With extremely small companies –for instance, those with fewer than 10 people – you don’t really want to be doing surveys with employees. It will seem uncomfortable and impersonal. In that case, it’s going to be about having conversations and building up enough trust with people to know that they’re giving you honest answers. This kind of honest feedback can take time; it’s built up in small, incremental steps and it’s about the questions you ask and your reaction to the responses. If an employee brings you a small-scale issue, react to him or her promptly and positively. Then they’re going to feel comfortable bringing you something else a little bigger the next time. How do business owners and leaders sort through all the guides and ideas that are out there to determine an effective a All of those things matter far more than money does. How can an owner or leader assess the quality of recognition currently offered in his or her workplace? That depends in part on the size of the organization. With extremely small companies –for instance, those with fewer than 10 people – you don’t really want to be doing surveys with employees. It will seem uncomfortable and impersonal. In that case, it’s going to be about having conversations and building up enough trust with people to know that they’re giving you honest answers. This kind of honest feedback can take time; it’s built up in small, incremental steps and it’s about the questions you ask and your reaction to the responses. If an employee brings you a small-scale issue, react to him or her promptly and positively. Then they’re going to feel comfortable bringing you something else a little bigger the next time. How do business owners and leaders sort through all the guides and ideas that are out there to determine an effective a How can an owner or leader assess the quality of recognition currently offered in his or her workplace?
That depends in part on the size of the organization. With extremely small companies –for instance, those with fewer than 10 people – you don’t really want to be doing surveys with employees. It will seem uncomfortable and impersonal. In that case, it’s going to be about having conversations and building up enough trust with people to know that they’re giving you honest answers. This kind of honest feedback can take time; it’s built up in small, incremental steps and it’s about the questions you ask and your reaction to the responses. If an employee brings you a small-scale issue, react to him or her promptly and positively. Then they’re going to feel comfortable bringing you something else a little bigger the next time. How do business owners and leaders sort through all the guides and ideas that are out there to determine an effective a This kind of honest feedback can take time; it’s built up in small, incremental steps and it’s about the questions you ask and your reaction to the responses. If an employee brings you a small-scale issue, react to him or her promptly and positively. Then they’re going to feel comfortable bringing you something else a little bigger the next time. How do business owners and leaders sort through all the guides and ideas that are out there to determine an effective approach to recognition?
First, I would give them a word of warning: Almost 90 percent of big companies have recognition programs that they spend billions of dollars on every year, and yet only 40 percent of their employees report that they’re satisfied with recognition. So many, many programs go wrong. One of the things I talk about in organizations is the “50-30-20” rule, which addresses the source of recognition that employees want to see. They have a preferred mix: This training for managers should focus on four basic elements of recognition, which are based on my interviews with employees on what they found as valued recognition: Praise, appreciation, respect and opportunity. What traits do managers offering effective recognition share? They have a willingness to have an open dialogue with their employees and an ability to offer more positive feedback than negative feedback. Trust is also big among those leaders – they trust their people and assume that they’ll do their best work until proven wrong. They’re also able to give employees challenges that are incremental – that are a stretch without being overwhelming. Often, they know what their employees are capable of more than the employees do themselves. They also know what their people’s strengths and weaknesses are, and they’ll talk about those [qualities
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