have enough information, I can begin to evaluate my options. When I’ve thought those options through, I may then recommend a trial solution. Would it surprise you to learn that I prefer an analytical communication style? (We call this style Analyzer at NetSpeed Leadership.)

Now let’s think about the team member who has dropped the problem in my lap. Perhaps she is actually a little upset that she didn’t catch an error that created the problem. Let’s imagine that she feels pretty badly about the issue and hopes that I wil

You’ve probably noticed that a good chunk of the world approaches problems, tasks, people, and play differently than you do. If you lead a team, you may have wondered why some people enjoy the camaraderie of team meetings while others suffer through those same meetings hoping they’ll begin on time and end quickly. You may have discovered that the drive to action exhibited by some members of your team is balanced by the need to evaluate or analyze expressed by others on the team.

Indeed our workplaces are filled with fascinating, complex people who do and say things that continually surprise us. If you manage a team of diverse people, it is up to you to learn not only how to value these differences but also how to build on these differences. As a first step, you should begin to understand your own communication style, as well as your individual strengths and weaknesses.

It doesn’t have to be a complicated process to begin to identify communication style differences. You’ve probably seen some patterns in yourself and the people you work with. For example, do you:

Like to interact with other OR Prefer to work in solitude

Focus on completing tasks OR Focus on developing relationships

Enjoy generating new ideas OR Enjoy streamlining procedures

Tend to think first, then act OR Tend to take action first, then evaluate

Make objective decisions OR Make subjective decisions

Value feelings over logic OR Value reason over emotion

It’s interesting to notice that it doesn’t really matter how or why you developed these preferences. It’s only important to realize that you have preferences or habits that you tend to rely on make your way in the world. Of course, we all have the capacity to do whatever the situation requires of us but, let’s face it: there are some behaviors that simply feel more comfortable to us than others.

Let me give you an example: When a member of my team drops a problem in my lap, my first instinct is to ask questions and gather facts. When I have enough information, I can begin to evaluate my options. When I’ve thought those options through, I may then recommend a trial solution. Would it surprise you to learn that I prefer an analytical communication style? (We call this style Analyzer at NetSpeed Leadership.)

Now let’s think about the team member who has dropped the problem in my lap. Perhaps she is actually a little upset that she didn’t catch an error that created the problem. Let’s imagine that she feels pretty badly about the issue and hopes that I will

inating, complex people who do and say things that continually surprise us. If you manage a team of diverse people, it is up to you to learn not only how to value these differences but also how to build on these differences. As a first step, you should begin to understand your own communication style, as well as your individual strengths and weaknesses.

It doesn’t have to be a complicated process to begin to identify communication style differences. You’ve probably seen some patterns in yourself and the people you work with. For example, do you:

Like to interact with other OR Prefer to work in solitude

Focus on completing tasks OR Focus on developing relationships

Enjoy generating new ideas OR Enjoy streamlining procedures

Tend to think first, then act OR Tend to take action first, then evaluate

Make objective decisions OR Make subjective decisions

Value feelings over logic OR Value reason over emotion

It’s interesting to notice that it doesn’t really matter how or why you developed these preferences. It’s only important to realize that you have preferences or habits that you tend to rely on make your way in the world. Of course, we all have the capacity to do whatever the situation requires of us but, let’s face it: there are some behaviors that simply feel more comfortable to us than others.

Let me give you an example: When a member of my team drops a problem in my lap, my first instinct is to ask questions and gather facts. When I have enough information, I can begin to evaluate my options. When I’ve thought those options through, I may then recommend a trial solution. Would it surprise you to learn that I prefer an analytical communication style? (We call this style Analyzer at NetSpeed Leadership.)

Now let’s think about the team member who has dropped the problem in my lap. Perhaps she is actually a little upset that she didn’t catch an error that created the problem. Let’s imagine that she feels pretty badly about the issue and hopes that I wil

ple you work with. For example, do you:

Like to interact with other OR Prefer to work in solitude

Focus on completing tasks OR Focus on developing relationships

Enjoy generating new ideas OR Enjoy streamlining procedures

Tend to think first, then act OR Tend to take action first, then evaluate

Make objective decisions OR Make subjective decisions

Value feelings over logic OR Value reason over emotion

It’s interesting to notice that it doesn’t really matter how or why you developed these preferences. It’s only important to realize that you have preferences or habits that you tend to rely on make your way in the world. Of course, we all have the capacity to do whatever the situation requires of us but, let’s face it: there are some behaviors that simply feel more comfortable to us than others.

Let me give you an example: When a member of my team drops a problem in my lap, my first instinct is to ask questions and gather facts. When I have enough information, I can begin to evaluate my options. When I’ve thought those options through, I may then recommend a trial solution. Would it surprise you to learn that I prefer an analytical communication style? (We call this style Analyzer at NetSpeed Leadership.)

Now let’s think about the team member who has dropped the problem in my lap. Perhaps she is actually a little upset that she didn’t catch an error that created the problem. Let’s imagine that she feels pretty badly about the issue and hopes that I wil

to notice that it doesn’t really matter how or why you developed these preferences. It’s only important to realize that you have preferences or habits that you tend to rely on make your way in the world. Of course, we all have the capacity to do whatever the situation requires of us but, let’s face it: there are some behaviors that simply feel more comfortable to us than others.

Let me give you an example: When a member of my team drops a problem in my lap, my first instinct is to ask questions and gather facts. When I have enough information, I can begin to evaluate my options. When I’ve thought those options through, I may then recommend a trial solution. Would it surprise you to learn that I prefer an analytical communication style? (We call this style Analyzer at NetSpeed Leadership.)

Now let’s think about the team member who has dropped the problem in my lap. Perhaps she is actually a little upset that she didn’t catch an error that created the problem. Let’s imagine that she feels pretty badly about the issue and hopes that I wil

have enough information, I can begin to evaluate my options. When I’ve thought those options through, I may then recommend a trial solution. Would it surprise you to learn that I prefer an analytical communication style? (We call this style Analyzer at NetSpeed Leadership.)

Now let’s think about the team member who has dropped the problem in my lap. Perhaps she is actually a little upset that she didn’t catch an error that created the problem. Let’s imagine that she feels pretty badly about the issue and hopes that I will take a few minutes to empathize with her discomfort and reassure her that we will work together to fix things. Perhaps she is more concerned about her relationship with me, her boss, at the moment, than she is about solving the problem. Would it surprise you to learn that she prefers a relationship-oriented communication style? (We call this style Anchor.)

As you imagine this scenario, you can probably guess that we would be like two ships passing in the night. Faced with my questioning and fact-gathering, she would probably dissolve into tears, convinced that she had really blown it. If I recognize that she needs empathy and support before she can move to problem solving, we’ll probably make greater headway on resolving the problem together.

Without an appreciation of these kinds of style differences, team members can also misunderstand each other, react badly, and experience unnecessary frustration. One member of my team is extremely deadline driven. He has a never-ending task list and gets most of his daily satisfaction from plowing his way through that list. The more activities he accomplishes each day, the better he feels. When he leaves at night, his desk is neatly organized and ready for him to tackle the next day’s challenges. It’s probably no surprise to hear that he prefers a results-oriented communication style. (We call this style Achiever.)

Now imagine this Achiever working with another team member who loves the creative process. In fact, brainstorming, playing with ideas, and researching creative solutions consume a good portion of her day. If you look in her office, you wonder how she can find anything on her desk. There are stacks of paper everywhere, magazines open to interesting articles, sticky notes with ideas, a collection of books, and a steno pad with notes, lists, random thoughts and important phone numbers. She delights in popping into the Achiever’s office and brainstorming ideas with him. You can guess that she prefers a communication style that is creative, and certainly not deadline-driven. (We call this style Adventurer.)

If I want to dev