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Digg it UP - 10 Guerilla Small Techniques You Need To Know
“Next!” “Checking in…?” “Here or To-Go?” Isn’t it frustrating when those are the first words that come out of a front line employee’s mouth? As if they didn’t want to take the time, or couldn’t care less about offering a friendly, approachable greeting to the customer. Meanwhile, the next guy waiting in line thinks to himself, “Gee, thanks for the warm welcome. Nice first impression.”SAD BUT TRUE FACT: the first impression window is narrowing.I've been thinking a lot about this social trend since I was interviewed by the Wall Street Journal on the topic. The reporter and I discussed this "window," and I mentioned my research on hundreds of books on first impressions.MY THEORY: As yea
8. Focus on the speaker . There's nothing worse than chatting with a person who keeps scanning the room looking for someone more important. Give your current conversation partner your full and real attention, facing him directly and looking in his eyes.
9. Have a few exit lines ready so that you can both gracefully move on. For example,
• "I need to talk with that client over there."
• "I skipped lunch today, so I need to visit the buffet."
• "Can I refresh your drink?"
• "Is the bathroom over there? Thanks."
When should you exit a conversation? According to Susan RoAne, an author and speaker known as the "Mingling Maven," your objective in all encounters should be to make a good impression and leave people wanting more. To do that, she advises: "Be bright. Be brief. Be gone."
10. Practice gr
When was the last time you thanked your customers?This often neglected gesture is a very powerful sales tool. As a small business owner, I want to know that the companies I chose to work with appreciate my business. Here are some of the opportunities you have to thank the people around you.1. When they place an order or make a purchase of any type. This may sound pretty obvious but my experience has taught me otherwise. Do you remember the last time a retailer thanked you for shopping at their store? Has the cashier at the local grocery store thanked you lately? What about the clerk at the gas station around the corner? How about your suppliers or companies you use to support your business? I use several hotels across the country to
I recently read about a study of MBAs 10 years after they graduated. Researchers at Stanford School of Business found that Grade Point averages had no bearing on their success. Surprisingly, a major deciding factor was their ability to converse with others.
The skill of connecting in short, casual conversations can make or break careers. Through these interactions we gather information and, hopefully, make a favourable impression. I'll confess that I am an introvert in extrovert's clothing. I can yammer away to people I know at gatherings such as conventions or training sessions, but I find it difficult to break the ice with new people. In my discomfort, I can forget of the three golden rules for small talk:
1. Shut up and listen.
2. When in doubt, repeat Rule 1.
3. People, even the really shy ones, like to talk about themselves and will do so if you know how to draw them out. You have to be genuinely interested, and let go of your need to talk and take over the conversation. .
Only then will you make a good impression.
To listen intently takes both great skill and great discipline, which is why mere mortals such as myself fall short. It is so easy to respond to a casual comment by unwittingly turning the spotlight back on yourself: "You're selling office equipment to hospitals? I called on General Hospital . . ." Your small talk might be helpful, witty and even relevant, but you're nonetheless talking instead of listening. You n'ever learn anything while talking, except that you talk too much.
Rule 1 can take a life'time to learn, especially for certain introverts masquerading as extroverts. Below are a few other tricks that can help while mastering Rule 1.
1. Watch your body language. People who look ill at ease make others uncomfortable. Act confident even when you're not, looking people in the eye instead of at the floor (my personal challenge). If you are uncomfortable smiling at strangers, learn the art of the subtle smile, which is smiling with your lips closed. Now you're starting to look friendly and approachable. After you feel more at ease with someone, you can show a little tooth.
2. Be the first to say "Hello."
3. Introduce yourself by name , even if you think they know it. "I don't think we've met. I'm Queen Elizabeth II." It's very awkward when someone starts a conversation with "remember me?" and the other person doesn't.
4. Take your time during introductions. Make an extra effort to remember names and use them frequently.
5. Open with simple probes.
• 'Hi, I'm Nicki. What do you think of the party, conference, cheese puffs?"
• "Hi, I'm Nicki. I sell cemetery plots. What do you do?"
• "Hi, I'm Nicki. Isn't the food delicious?"
They are neutral qu'estions that invite the other person to talk. After you ask your qu'estion, listen. When you run into a casual acquaintance, ask what she's been doing lately. Then listen.
6. Learn some qu'estions that will keep the conversation going. Ask folks for their opinions or comments, with follow-up qu'estions based on their answers.
• Did you see that movie?
• What was it about?
• What did you think of it?
• What other new movies have you enjoyed?
If you are genuinely interested in their answers, most people will be surprised and flattered. Resist the temptation to display your own special brand of brilliance, and when you catch yourself doing so, switch the focus back to the other person. Later on, when the relationship has evolved beyond small talk, you can strut your fabulousness.
7. If you want to join a group involved in an ongoing conversation , research shows that the best entry line is to ask a question about the topic under discussion. Don't shift to a new topic, a tactic that can make the group feel threatened.
8. Focus on the speaker . There's nothing worse than chatting with a person who keeps scanning the room looking for someone more important. Give your current conversation partner your full and real attention, facing him directly and looking in his eyes.
9. Have a few exit lines ready so that you can both gracefully move on. For example,
• "I need to talk with that client over there."
• "I skipped lunch today, so I need to visit the buffet."
• "Can I refresh your drink?"
• "Is the bathroom over there? Thanks."
When should you exit a conversation? According to Susan RoAne, an author and speaker known as the "Mingling Maven," your objective in all encounters should be to make a good impression and leave people wanting more. To do that, she advises: "Be bright. Be brief. Be gone."
10. Practice gra
Corporate America is missing a HUGE opportunity! Most companies, regardless of the improved economy, are still searching for ways to reduce their costs and become more competitive.Many companies have outsourced several functions to reduce costs. Of course, the most obvious outsourcing activity has been the customer relations call centers. How many of us have tried to call a customer service number only to find that we have difficulty understanding the person at the other end of the line.Now, here’s the opportunity that has been wasted. The largest customer for most of our Fortune 1000 companies is the Federal Government. Ask any of them and they will tell you that each one offers their “most favored” pricing to the G
1. Shut up and listen.
2. When in doubt, repeat Rule 1.
3. People, even the really shy ones, like to talk about themselves and will do so if you know how to draw them out. You have to be genuinely interested, and let go of your need to talk and take over the conversation. .
Only then will you make a good impression.
To listen intently takes both great skill and great discipline, which is why mere mortals such as myself fall short. It is so easy to respond to a casual comment by unwittingly turning the spotlight back on yourself: "You're selling office equipment to hospitals? I called on General Hospital . . ." Your small talk might be helpful, witty and even relevant, but you're nonetheless talking instead of listening. You n'ever learn anything while talking, except that you talk too much.
Rule 1 can take a life'time to learn, especially for certain introverts masquerading as extroverts. Below are a few other tricks that can help while mastering Rule 1.
1. Watch your body language. People who look ill at ease make others uncomfortable. Act confident even when you're not, looking people in the eye instead of at the floor (my personal challenge). If you are uncomfortable smiling at strangers, learn the art of the subtle smile, which is smiling with your lips closed. Now you're starting to look friendly and approachable. After you feel more at ease with someone, you can show a little tooth.
2. Be the first to say "Hello."
3. Introduce yourself by name , even if you think they know it. "I don't think we've met. I'm Queen Elizabeth II." It's very awkward when someone starts a conversation with "remember me?" and the other person doesn't.
4. Take your time during introductions. Make an extra effort to remember names and use them frequently.
5. Open with simple probes.
• 'Hi, I'm Nicki. What do you think of the party, conference, cheese puffs?"
• "Hi, I'm Nicki. I sell cemetery plots. What do you do?"
• "Hi, I'm Nicki. Isn't the food delicious?"
They are neutral qu'estions that invite the other person to talk. After you ask your qu'estion, listen. When you run into a casual acquaintance, ask what she's been doing lately. Then listen.
6. Learn some qu'estions that will keep the conversation going. Ask folks for their opinions or comments, with follow-up qu'estions based on their answers.
• Did you see that movie?
• What was it about?
• What did you think of it?
• What other new movies have you enjoyed?
If you are genuinely interested in their answers, most people will be surprised and flattered. Resist the temptation to display your own special brand of brilliance, and when you catch yourself doing so, switch the focus back to the other person. Later on, when the relationship has evolved beyond small talk, you can strut your fabulousness.
7. If you want to join a group involved in an ongoing conversation , research shows that the best entry line is to ask a question about the topic under discussion. Don't shift to a new topic, a tactic that can make the group feel threatened.
8. Focus on the speaker . There's nothing worse than chatting with a person who keeps scanning the room looking for someone more important. Give your current conversation partner your full and real attention, facing him directly and looking in his eyes.
9. Have a few exit lines ready so that you can both gracefully move on. For example,
• "I need to talk with that client over there."
• "I skipped lunch today, so I need to visit the buffet."
• "Can I refresh your drink?"
• "Is the bathroom over there? Thanks."
When should you exit a conversation? According to Susan RoAne, an author and speaker known as the "Mingling Maven," your objective in all encounters should be to make a good impression and leave people wanting more. To do that, she advises: "Be bright. Be brief. Be gone."
10. Practice gr
Ah, the joys of self employment…Good pay, flexible hours, excellent benefits, a wise and business savvy boss…And profitability, lots of profitability! If you’re self employed, chances are your own company is missing some of the features that you might consider to be ideal. It’s a good thing being a business owner can have other benefits that are not as quantifiable. Things like satisfaction, loving what you do, not dancing to someone else’s tune and charting your own course. But no matter how satisfying self employment is, the truth of the matter is this. If your business is to be sustainable, it has to sustain you financially in a way that makes you feel all the trials and tribulations of business ownership are worth the trip.For one of my
1. Watch your body language. People who look ill at ease make others uncomfortable. Act confident even when you're not, looking people in the eye instead of at the floor (my personal challenge). If you are uncomfortable smiling at strangers, learn the art of the subtle smile, which is smiling with your lips closed. Now you're starting to look friendly and approachable. After you feel more at ease with someone, you can show a little tooth.
2. Be the first to say "Hello."
3. Introduce yourself by name , even if you think they know it. "I don't think we've met. I'm Queen Elizabeth II." It's very awkward when someone starts a conversation with "remember me?" and the other person doesn't.
4. Take your time during introductions. Make an extra effort to remember names and use them frequently.
5. Open with simple probes.
• 'Hi, I'm Nicki. What do you think of the party, conference, cheese puffs?"
• "Hi, I'm Nicki. I sell cemetery plots. What do you do?"
• "Hi, I'm Nicki. Isn't the food delicious?"
They are neutral qu'estions that invite the other person to talk. After you ask your qu'estion, listen. When you run into a casual acquaintance, ask what she's been doing lately. Then listen.
6. Learn some qu'estions that will keep the conversation going. Ask folks for their opinions or comments, with follow-up qu'estions based on their answers.
• Did you see that movie?
• What was it about?
• What did you think of it?
• What other new movies have you enjoyed?
If you are genuinely interested in their answers, most people will be surprised and flattered. Resist the temptation to display your own special brand of brilliance, and when you catch yourself doing so, switch the focus back to the other person. Later on, when the relationship has evolved beyond small talk, you can strut your fabulousness.
7. If you want to join a group involved in an ongoing conversation , research shows that the best entry line is to ask a question about the topic under discussion. Don't shift to a new topic, a tactic that can make the group feel threatened.
8. Focus on the speaker . There's nothing worse than chatting with a person who keeps scanning the room looking for someone more important. Give your current conversation partner your full and real attention, facing him directly and looking in his eyes.
9. Have a few exit lines ready so that you can both gracefully move on. For example,
• "I need to talk with that client over there."
• "I skipped lunch today, so I need to visit the buffet."
• "Can I refresh your drink?"
• "Is the bathroom over there? Thanks."
When should you exit a conversation? According to Susan RoAne, an author and speaker known as the "Mingling Maven," your objective in all encounters should be to make a good impression and leave people wanting more. To do that, she advises: "Be bright. Be brief. Be gone."
10. Practice gr
Have you ever heard someone offer a positive idea in a meeting and nearly everyone around the table shoots it down immediately? There seems to be more reasons why it can’t or shouldn’t happen than in ways to make it happen. Many times these meetings become downer meetings, spiraling downward toward failure, and everyone leaves in frustration.Does it seem that your meetings never accomplish anything?Stop fighting the negative and use the negatives to drive toward the positive. Dr. Bluma Zeigarnic, a Russian psychopathologist, said that we come into a greatest height of consciousness and alertness through negative events. Negative events actually turn us on more, get our adrenal glands going, our bodies get ready for the
• "Hi, I'm Nicki. Isn't the food delicious?"
They are neutral qu'estions that invite the other person to talk. After you ask your qu'estion, listen. When you run into a casual acquaintance, ask what she's been doing lately. Then listen.
6. Learn some qu'estions that will keep the conversation going. Ask folks for their opinions or comments, with follow-up qu'estions based on their answers.
• Did you see that movie?
• What was it about?
• What did you think of it?
• What other new movies have you enjoyed?
If you are genuinely interested in their answers, most people will be surprised and flattered. Resist the temptation to display your own special brand of brilliance, and when you catch yourself doing so, switch the focus back to the other person. Later on, when the relationship has evolved beyond small talk, you can strut your fabulousness.
7. If you want to join a group involved in an ongoing conversation , research shows that the best entry line is to ask a question about the topic under discussion. Don't shift to a new topic, a tactic that can make the group feel threatened.
8. Focus on the speaker . There's nothing worse than chatting with a person who keeps scanning the room looking for someone more important. Give your current conversation partner your full and real attention, facing him directly and looking in his eyes.
9. Have a few exit lines ready so that you can both gracefully move on. For example,
• "I need to talk with that client over there."
• "I skipped lunch today, so I need to visit the buffet."
• "Can I refresh your drink?"
• "Is the bathroom over there? Thanks."
When should you exit a conversation? According to Susan RoAne, an author and speaker known as the "Mingling Maven," your objective in all encounters should be to make a good impression and leave people wanting more. To do that, she advises: "Be bright. Be brief. Be gone."
10. Practice gr
In every source of words of wisdom, entrepreneurs are taught to write a business plan before they embark on starting their new business venture. This is good advice provided it is done correctly and based on realistic expectations.The academic approach to writing a business plan typically includes conducting market research to determine the size of the potential market, characteristics of the competition and nature of the customer base. The entrepreneur usually gets in trouble when it comes to using this information to determine a revenue and profitability forecast. Taking a large potential market size and calculating the penetration needed to become profitable can lead to an unrealistic conclusion. It may seem very possible, for instan
8. Focus on the speaker . There's nothing worse than chatting with a person who keeps scanning the room looking for someone more important. Give your current conversation partner your full and real attention, facing him directly and looking in his eyes.
9. Have a few exit lines ready so that you can both gracefully move on. For example,
• "I need to talk with that client over there."
• "I skipped lunch today, so I need to visit the buffet."
• "Can I refresh your drink?"
• "Is the bathroom over there? Thanks."
When should you exit a conversation? According to Susan RoAne, an author and speaker known as the "Mingling Maven," your objective in all encounters should be to make a good impression and leave people wanting more. To do that, she advises: "Be bright. Be brief. Be gone."
10. Practice gratitude . If you are the one who is 'brushed off', say something short and sweet:
• "I enjoyed our chat."
• "I enjoyed meeting you."
The key to being a successful schmoozer is simple: you don't have to be brilliant but you do have to be kind. Show willingness to converse, and support the efforts of others who are trying to do the same.
Talk Back : Please write to me with your small talk strategies. Anything and everything helps!
The following are some other resources you might want to read:
Put Your Best Foot Forward: Making a Great Impression by Taking Control of How Others See You by Jo-Ellen Dimitrias and Mark Mazzarella.
How to Start a Conversation and Make Friends by Don Gabor.
Conversationally Speaking: Tested New Ways to Increase Your Personal and Social Effectiveness by Alan Garner.
The Pocket Guide to Making Successful Small Talk: How to Talk to Anyone Anytime Anywhere About Anything by Bernardo J. Carducci
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