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  • Digg it UP - Power in Complaints - 10 Tips to Convert Them

    Trucking Owner-Operator Pitfalls
    There are a lot of good trucking companies out there. I have known company drivers for US Express, USA Truck, Schneider Trucking, Werner Trucking, and LTL trucking companies like Yellow Freight and Roadway Express that were really knocking back the cash. I personally have worked for Continental Express and Digby Truck Lines and did quite well. But for some drivers, working for someone else just isn't enough...The problem for some is that the lure of the open road tricks them into becoming owner operators before they are ready.I have been an owner operator for nearly 8 years and I would estimate I am pretty high on the food chain. "Making it" as an owner operator in trucking isn't
    to get clear. If you can’t do that, take a long lunch or work hard for a few hours and leave the office early. (As long as this isn’t a habit at work, no one will think you’re shirking your responsibilities. Especially when you come back recharged.)
    6. Take alone time and don’t fill it with anything but space. Contemplate, pray, meditate, go for a walk, sit and watch the clouds or sunset.
    7. Helping others can be known to eliminate your own self-concerns and cause an improved focus in your own life. (However, if it’s an avoidance technique, or you don’t have the energy reserves to do it, don’t.)
    8. Writing your thoughts and feelings down can be healing. Don’t write as if
    Are Management Roles Changing Today?
    There are a number of conditions that are impacting the roles of managers today. A few of them are:- Greater cultural diversity- Several distinctive employee age groups- Increased impact and use of technology- A growing international market place- Ethical standards that are unclear or inconsistent- Greater stress levels among all employee groups- Corporate direction and strategy is under fire by consumers- The desire of employees for greater independence and autonomy- Increased consumer choices for products and services- Fewer specifically skilled employees- Relentless and accelerating changeGot a migraine yet
    Make no mistake about it a life of complaints isn’t for the weak, it’s for the strong. It takes stamina to subject yourself to constant review of what’s failing in your life and continually imagine the scenarios you could have had if you’d only done something else. Tired enough to convert it? If so, read on. If not, hope to catch you next time.

    Naming the effect the problem has on you can help you see it with a perspective that distances it from being something wrong with you.

    TUMBLEWEED EFFECT One or two problems become bigger and spread as they roll along, forming other tumbleweeds. You know the cause, you had a plan and now it’s not going the way you expected. Rather than interpret one or two problems as occurring in isolation, you collapse your view so everything else appears messed up too. Plus the computer is down or you misplaced something. Now your whole day seems off track.

    QUICK SAND EFFECT As you reach for a solution you keep falling back in the hole. You try to get on solid ground, but another problem, small or large, seems to claw at you and you loose the ground you’d gained. These days happen. It sounds like a call for a day off, or at least an extended lunch, but instead you push upwards, falling repeatedly.

    BURSTING SEAMS EFFECT You either feel too big or too small for the situation. It’s hard to contain your frustration. You’re not sure whether to jump or sit still, to hurry up or give up what you’ve been doing. Whatever positive internal messages are trying to center you, you don’t stop to listen for now.

    CARE-LESS EFFECT You start cycling an inner dialogue that says, “It doesn’t matter anyway, nothing is important.” True, nothing is THAT important. If you listen you will find it’s the truth. You may even have that rewarding peacefulness come over you. But it quickly shifts to a feeling of resignation when you give more thought energy to what’s not working. “What’s the point? What difference does it make now anyway!” Etc. Etc.

    The affect of your upset could be all the above, so what do you do when it hits you?
    1. Stop trying to figure things out or make decisions. You’re not in the right place at the moment. Just plain trust you will be a little later.
    2. Don’t talk to others to merely gossip or complain and potentially cause a bigger problem, even if it just distorts your view.
    3. Most important is to accept where you are. Slow down and respect your need for a deeper connection.
    4. If you have to decide something now, make the minimum safe choice and then inform everyone else you’ll get back to them. Then take a break.
    5. Avoid outside distractions such as television, telephones and computers. They only postpone the silence and gap you need to get clear. If you can’t do that, take a long lunch or work hard for a few hours and leave the office early. (As long as this isn’t a habit at work, no one will think you’re shirking your responsibilities. Especially when you come back recharged.)
    6. Take alone time and don’t fill it with anything but space. Contemplate, pray, meditate, go for a walk, sit and watch the clouds or sunset.
    7. Helping others can be known to eliminate your own self-concerns and cause an improved focus in your own life. (However, if it’s an avoidance technique, or you don’t have the energy reserves to do it, don’t.)
    8. Writing your thoughts and feelings down can be healing. Don’t write as if

    A Creative RIOT
    Relevant, original and impactful: that’s what my friend Creative Director Jim Mountjoy says that effective creative must be. With apologies to Jim, I have my own acronym because I think ROI is only 75 percent of the way there. Effective creative is a RIOT: relevant, impactful, original and true.Let’s say you are a personal injury attorney who represents the people. Do you think that a blue collar worker cares if you have “protected North Carolinians since 1975,” or would a message like “fighting the system for you” resonate more? The first is chest-thumping, the second is more relevant.A campaign we once did for Verbatim data storage products is a great “impactful” example. Every
    than interpret one or two problems as occurring in isolation, you collapse your view so everything else appears messed up too. Plus the computer is down or you misplaced something. Now your whole day seems off track.

    QUICK SAND EFFECT As you reach for a solution you keep falling back in the hole. You try to get on solid ground, but another problem, small or large, seems to claw at you and you loose the ground you’d gained. These days happen. It sounds like a call for a day off, or at least an extended lunch, but instead you push upwards, falling repeatedly.

    BURSTING SEAMS EFFECT You either feel too big or too small for the situation. It’s hard to contain your frustration. You’re not sure whether to jump or sit still, to hurry up or give up what you’ve been doing. Whatever positive internal messages are trying to center you, you don’t stop to listen for now.

    CARE-LESS EFFECT You start cycling an inner dialogue that says, “It doesn’t matter anyway, nothing is important.” True, nothing is THAT important. If you listen you will find it’s the truth. You may even have that rewarding peacefulness come over you. But it quickly shifts to a feeling of resignation when you give more thought energy to what’s not working. “What’s the point? What difference does it make now anyway!” Etc. Etc.

    The affect of your upset could be all the above, so what do you do when it hits you?
    1. Stop trying to figure things out or make decisions. You’re not in the right place at the moment. Just plain trust you will be a little later.
    2. Don’t talk to others to merely gossip or complain and potentially cause a bigger problem, even if it just distorts your view.
    3. Most important is to accept where you are. Slow down and respect your need for a deeper connection.
    4. If you have to decide something now, make the minimum safe choice and then inform everyone else you’ll get back to them. Then take a break.
    5. Avoid outside distractions such as television, telephones and computers. They only postpone the silence and gap you need to get clear. If you can’t do that, take a long lunch or work hard for a few hours and leave the office early. (As long as this isn’t a habit at work, no one will think you’re shirking your responsibilities. Especially when you come back recharged.)
    6. Take alone time and don’t fill it with anything but space. Contemplate, pray, meditate, go for a walk, sit and watch the clouds or sunset.
    7. Helping others can be known to eliminate your own self-concerns and cause an improved focus in your own life. (However, if it’s an avoidance technique, or you don’t have the energy reserves to do it, don’t.)
    8. Writing your thoughts and feelings down can be healing. Don’t write as if

    How Important is Knowledge Management for Businesses?
    Knowledge is a philosophical concept defined by Plato as a belief supported by an account or an explanation (Blair, 2002). Under the context of knowledge-view of an organization, the definition suggests that knowledge comes from firm’s increased ability to make use and sense of available information to create value for the shareholders (Leiponen, 2006). There has been a significant growth in the knowledge-based school of thought, which suggests that generating and retention of knowledge can have positive effects on the firm’s performance (Di Mattia & Scott, 1999). To manage this intangible asset to leverage firms for benefits is considered to be its core capability. Knowledge management (KM) h
    You’re not sure whether to jump or sit still, to hurry up or give up what you’ve been doing. Whatever positive internal messages are trying to center you, you don’t stop to listen for now.

    CARE-LESS EFFECT You start cycling an inner dialogue that says, “It doesn’t matter anyway, nothing is important.” True, nothing is THAT important. If you listen you will find it’s the truth. You may even have that rewarding peacefulness come over you. But it quickly shifts to a feeling of resignation when you give more thought energy to what’s not working. “What’s the point? What difference does it make now anyway!” Etc. Etc.

    The affect of your upset could be all the above, so what do you do when it hits you?
    1. Stop trying to figure things out or make decisions. You’re not in the right place at the moment. Just plain trust you will be a little later.
    2. Don’t talk to others to merely gossip or complain and potentially cause a bigger problem, even if it just distorts your view.
    3. Most important is to accept where you are. Slow down and respect your need for a deeper connection.
    4. If you have to decide something now, make the minimum safe choice and then inform everyone else you’ll get back to them. Then take a break.
    5. Avoid outside distractions such as television, telephones and computers. They only postpone the silence and gap you need to get clear. If you can’t do that, take a long lunch or work hard for a few hours and leave the office early. (As long as this isn’t a habit at work, no one will think you’re shirking your responsibilities. Especially when you come back recharged.)
    6. Take alone time and don’t fill it with anything but space. Contemplate, pray, meditate, go for a walk, sit and watch the clouds or sunset.
    7. Helping others can be known to eliminate your own self-concerns and cause an improved focus in your own life. (However, if it’s an avoidance technique, or you don’t have the energy reserves to do it, don’t.)
    8. Writing your thoughts and feelings down can be healing. Don’t write as if

    7 Ways to Evaluate Your Marketing Plan
    Business owners often find it difficult to know whether their marketing tactics are working. This can be especially tricky when you use a combination of marketing activities simultaneously, or if using personal-contact tactics such as networking. No matter what business you're in, your marketing should be accountable. So here's a few ways to evaluate how well you're doing. 1) Look at your sales (or fee income). They should be going up! But be careful about what you measure. Some firms have a longer sales cycle than others. To get an accurate picture you might need to also measure the number of new leads being generated, or the number of appointments, or the num
    o you do when it hits you?
    1. Stop trying to figure things out or make decisions. You’re not in the right place at the moment. Just plain trust you will be a little later.
    2. Don’t talk to others to merely gossip or complain and potentially cause a bigger problem, even if it just distorts your view.
    3. Most important is to accept where you are. Slow down and respect your need for a deeper connection.
    4. If you have to decide something now, make the minimum safe choice and then inform everyone else you’ll get back to them. Then take a break.
    5. Avoid outside distractions such as television, telephones and computers. They only postpone the silence and gap you need to get clear. If you can’t do that, take a long lunch or work hard for a few hours and leave the office early. (As long as this isn’t a habit at work, no one will think you’re shirking your responsibilities. Especially when you come back recharged.)
    6. Take alone time and don’t fill it with anything but space. Contemplate, pray, meditate, go for a walk, sit and watch the clouds or sunset.
    7. Helping others can be known to eliminate your own self-concerns and cause an improved focus in your own life. (However, if it’s an avoidance technique, or you don’t have the energy reserves to do it, don’t.)
    8. Writing your thoughts and feelings down can be healing. Don’t write as if
    Interior Design Jobs - Career Opportunities for Artistic People
    By the time I'd reached my late twenties, I was still uncertain as to what I wanted to do with my life. I'd been chopping and changing my jobs and not following any career path specifically. Then, one day as I was listening to a radio show, there was this guy being interviewed who said that our society would be much happier as a whole if folks tried to pursue in their careers the kind of things they enjoyed doing outside the workplace, instead of working at jobs they thought they should be doing.He went on to say that we spend more conscious hours in the workplace than we do in our homes, so it's important to be happy and not merely motivated by money and fringe benefits. This real
    to get clear. If you can’t do that, take a long lunch or work hard for a few hours and leave the office early. (As long as this isn’t a habit at work, no one will think you’re shirking your responsibilities. Especially when you come back recharged.)
    6. Take alone time and don’t fill it with anything but space. Contemplate, pray, meditate, go for a walk, sit and watch the clouds or sunset.
    7. Helping others can be known to eliminate your own self-concerns and cause an improved focus in your own life. (However, if it’s an avoidance technique, or you don’t have the energy reserves to do it, don’t.)
    8. Writing your thoughts and feelings down can be healing. Don’t write as if anyone else is going to read it. Just do mind and emotion dumping.
    9. If you’re prone to frequent or long upsets, get immediate psychological help. For temporary setbacks, you could also benefit from therapy. Consider coaching if you’re ready to get back on track with clarifying goals and taking action.
    10. Acknowledge yourself for bringing yourself forward and not dwelling for long in the negative.

    Finally, when your upset has passed and you’re ready to look at the situation with fresh eyes, take a paper and pen and sit somewhere quiet to consider next steps. Reflect on the problem at hand and how you would help someone else with this problem. Come up with a peace plan (vs. a battle plan) and share it with someone you trust who can support you.

    Constant complaints don’t serve anyone, but most of all, you. Take back the power that slipped away while you focused on what you don’t have, where you’re not yet, and where you should be if you had your act together. Consider that you do and you’re right where you need to be, for the next big thing that’s coming your way.

    ===============
    Laurie A. Sheppard: 12-year master certified Life Coach and Career Strategist to mid-level professionals and small business entrepreneurs who want to make quality career and personal changes. Laurie is author of the double-audiotape, “The 3 C’s for Effective Living: Change, Creativity and Communication” and eBook, “Achieving Selfhood Through Self-Esteem.” She offers complimentary coaching sessions, giveaways and numerous resources including her monthly ezine, “Change-makers’ Career Tips,” at http://www.creatingatwill.com.

    You are welcome to publish this article in its entirety, electronically, or in print free of charge, as long as you include my full signature file for ezines, and my Web address in hyperlink for others sites. Please send a courtesy link or email where you publish to Laurie@CreatingAtWill.com.

    ======
    Info@creatingatwill.com
    Phone: 310/645-2874 – Questions, Ordersserved

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