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Digg it UP - The 7 Rules of Upward Communication
Drug abuse in the workplace is a serious problem that affects the status and output of American businesses. $100 billion a year is lost in revenues and production or spent on insurance claims, paid sick leave, theft and accidents due to drug use. However, drug testing in the workplace can dramatically lower this n
To illustrate Upward Reporting, here is a set of rules posted by a manager to a self-managing team on how she wants to be kept informed.
"When you report up the way, please remember...
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Once you have done it, done it meaning become a business owner. Afterwards it seemed so simple, owning a business, and you think anyone can do this. But can anyone really do this? Start and run your own business? The question seems simple enough to answer, but is the answer right there, in front of you?
As the old industries disappear, and along with them, control styles of management, so new structures and new systems are taking their place.
Where once the manager sat atop the pyramid, and issued commands to the team below, today there is every chance that it is the team that sits astride the pyramid and issues information to the manager below.
Today, it is teams that have the information and knowledge. It is the teams that know how the business's customers feel. And teams that can manage by themselves.
All this means a re-think on the traditional nature of communication.
Where once the predominant flow of communication was from the top downwards, in a one-way flow, in today's information age, communication is multi-directional and purposeful. It goes anywhere and goes where it is needed.
That can be up or down, horizontally across, and all ways diagonally.
And one of the key skills of this kind of communication is Upward Reporting.
This skill requires: knowing how to get and keep the ear of your boss; reporting in a timely fashion; knowing what he or she needs to hear; being short and accurate; balancing problems with solutions; and being willing to be questioned and cross-examined.
To illustrate Upward Reporting, here is a set of rules posted by a manager to a self-managing team on how she wants to be kept informed.
"When you report up the way, please remember...
Each of us as we travel through life into our very personal future follows our own unique path. As we day by day, travel into the future, we make a variety of choices, decisions as well as take any number of actions – some positive, some negative, some better some worse than others. But, in the end; the end of
Today, it is teams that have the information and knowledge. It is the teams that know how the business's customers feel. And teams that can manage by themselves.
All this means a re-think on the traditional nature of communication.
Where once the predominant flow of communication was from the top downwards, in a one-way flow, in today's information age, communication is multi-directional and purposeful. It goes anywhere and goes where it is needed.
That can be up or down, horizontally across, and all ways diagonally.
And one of the key skills of this kind of communication is Upward Reporting.
This skill requires: knowing how to get and keep the ear of your boss; reporting in a timely fashion; knowing what he or she needs to hear; being short and accurate; balancing problems with solutions; and being willing to be questioned and cross-examined.
To illustrate Upward Reporting, here is a set of rules posted by a manager to a self-managing team on how she wants to be kept informed.
"When you report up the way, please remember...
<
Advertising agencies are independent companies that help in marketing and advertising the products/services of other businesses. Advertising agencies address a client’s promotional needs based on objective market studies, trends, and advanced sales techniques. They first study the client’s product or service and t
Where once the predominant flow of communication was from the top downwards, in a one-way flow, in today's information age, communication is multi-directional and purposeful. It goes anywhere and goes where it is needed.
That can be up or down, horizontally across, and all ways diagonally.
And one of the key skills of this kind of communication is Upward Reporting.
This skill requires: knowing how to get and keep the ear of your boss; reporting in a timely fashion; knowing what he or she needs to hear; being short and accurate; balancing problems with solutions; and being willing to be questioned and cross-examined.
To illustrate Upward Reporting, here is a set of rules posted by a manager to a self-managing team on how she wants to be kept informed.
"When you report up the way, please remember...
<
Check any Yellow Pages directory heading from one year to the next and see how many ads disappear, or reduced in size.Here are some little secrets that your Yellow Pages rep will never tell you but may save you a small fortune.1. A colored ad will double the amount of calls that you will receive ove
And one of the key skills of this kind of communication is Upward Reporting.
This skill requires: knowing how to get and keep the ear of your boss; reporting in a timely fashion; knowing what he or she needs to hear; being short and accurate; balancing problems with solutions; and being willing to be questioned and cross-examined.
To illustrate Upward Reporting, here is a set of rules posted by a manager to a self-managing team on how she wants to be kept informed.
"When you report up the way, please remember...
<
As a business owner we know you have asked yourself is there a better way to do this. The answer is yes. There is a better more efficient way to get things done. Fortunately, you don’t have to be a technical guru to enjoy the cost cutting time saving benefits of Information Technology. IT consultants can show y
To illustrate Upward Reporting, here is a set of rules posted by a manager to a self-managing team on how she wants to be kept informed.
"When you report up the way, please remember...
Rule 1: Keep me regularly informed; I hate nasty surprises.
Rule 2: Don't deadline me. I know it's been done to you, but please give me some time to think.
Rule 3: Only bring matters that you really can't resolve. Anything else will just go back to you.
Rule 4: Don't leave out the bad points because you want to look good: tell me it all.
Rule 5: Give me at least three options for every problem. I prefer to choose and it's quicker.
Rule 6: Do your homework before you come; I don't want you to have to go away and look something up.
Rule 7: Remember that this is how you'll want your staff to report to you when you're in my position!"
Communication is, and always has been, the glue that binds an organization together. Just because the predominant direction of that communication may have shifted from top-down to bottom-up, doesn't mean it is any less important. Learn how to properly report up and you'll master the new regime.
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