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Digg it UP - Workplace Conflict: FAQs -- An Interview with Judy Ringer
Let’s face it, most people don’t track their advertising at all and therefore don’t know where their leads or sales are coming from. I’ve talked with dozens of business owners about which online advertising vehicles work best for them. What I usually hear is that they are impressed with the sites that give them the highest number of clicks. Sure, clicks are encouraging, but do they tell the whole story?No, the number of clicks or the cost per click (average CPC) does not tell the whole story. Not even close. At the end of the day, it’s not how much you spend per click that really counts – what’s important is how much you spend PER CONVERSION (a truly qualified prospect). And finally, of course, it’s the cost per sale that really matters.I have been doing pay per click campaigns for some time now. The following are my findings after testing pay-per-click campaigns from September 2006 throu
On the other hand, ignoring a new supervisor’s request to perform a task differently can show disrespect, especially if you don’t comm
In my travels across North America speaking on motivation and human potential I hear the same question asked repeatedly, "How can I become more assertive?" There is no doubt about it, there are people in our lives who are harmful to our health and we don't like it one bit.I wrote the following report in response to the question, "How can I learn to cope with the difficult people in my life?" From the reaction I have had to this report it is proving helpful. I do want to say emphatically that what you read here won't do a thing to improve your situation unless you have the courage to use the suggestions given. Go for it! You're worth the effort.TOXIC PEOPLE………rob us of our dignity.destroy our self confidence.increase our stress levels.destroy our morale.erode our self esteem.foster negativity.decrease productivity.make life hellish.ar
Q. What are some typical breakdowns in the workplace?
JR: I wouldn’t call them breakdowns, but conflicts. A typical conflict is what is sometimes called triangulation. One person is upset with their coworker, and instead of speaking with the co-worker about their concern, they talk to someone else about it or many others about it. Office gossip starts this way.
Different work styles, misunderstanding of roles, jumping to conclusions -- these are all ways that conflicts get started.
Q. Why do people keep falling into the same traps in the workplace?
JR: Our training is insufficient. We’ve been trained to deal with conflict in ways that are not useful. A typical myth about conflict is that it is negative. And so we see people around us either avoiding it or acting out their feelings. The triangulation example demonstrates this myth. I’m afraid to speak directly to you about a conflict, but I will talk to others about it. And so the problem doesn’t go away. In fact it often gets worse.
We keep falling into these traps because we see others doing it that way. In spite of the fact that it doesn’t work, it’s what we know so we keep doing it, hoping for a different result. Of course that doesn’t work, and we keep having the same conflicts.
Q. Please give some examples of disrespectful behavior.
JR: This is an important question. It helps to understand that behavior that appears disrespectful to me may not appear the same to you. Did she mean to be disrespectful? Or is she just tired this morning? Or shy? Or preoccupied? (The list goes on.)
On the other hand, ignoring a new supervisor’s request to perform a task differently can show disrespect, especially if you don’t commu
There is a tendency of employees’ aging. The positive and negative influences of this trend will be discussed in the article. I will also talk about managerial tools that can be implemented in such case in order to increase business operation’s activities.When discoursing on ageing the underlying assumption is the necessary curtailment of physical activities and social involvement. Through the media, social science theory, humour and social policy the suggestion is that with age, peoples abilities diminish and the culture has arose in which people devalue the older person as able, whether it be in the workplace or the general life course. During the late 1970s and early 1980s the government spent generously on bribing older workers out of the job market offering early retirement, rather than to be humiliated out of a job, to make way for the young. This in a sense, has left with it a stigma sur
Different work styles, misunderstanding of roles, jumping to conclusions -- these are all ways that conflicts get started.
Q. Why do people keep falling into the same traps in the workplace?
JR: Our training is insufficient. We’ve been trained to deal with conflict in ways that are not useful. A typical myth about conflict is that it is negative. And so we see people around us either avoiding it or acting out their feelings. The triangulation example demonstrates this myth. I’m afraid to speak directly to you about a conflict, but I will talk to others about it. And so the problem doesn’t go away. In fact it often gets worse.
We keep falling into these traps because we see others doing it that way. In spite of the fact that it doesn’t work, it’s what we know so we keep doing it, hoping for a different result. Of course that doesn’t work, and we keep having the same conflicts.
Q. Please give some examples of disrespectful behavior.
JR: This is an important question. It helps to understand that behavior that appears disrespectful to me may not appear the same to you. Did she mean to be disrespectful? Or is she just tired this morning? Or shy? Or preoccupied? (The list goes on.)
On the other hand, ignoring a new supervisor’s request to perform a task differently can show disrespect, especially if you don’t comm
Managing cash flow is what separates good companies from the truly successful ones. Indeed, your ability to monitor the cash flow of your business can be the vital difference between profit and loss.Here are 10 ideas to enhance cash flow:Assess Your Risk Up Front When you do work without being paid up front, you are extending credit. Discuss your billing procedures with your customers up front. "We expect payment in 30 days; is that a problem?" If it is, you need to know ahead of time and make an informed decision about whether you really want to loan your new customer money.Bill ImmediatelyCustomers do not pay for what they have not yet been billed. Although many owners believe they have efficient billing procedures, our experience is that delayed billing is a primary cause of poor cash
JR: Our training is insufficient. We’ve been trained to deal with conflict in ways that are not useful. A typical myth about conflict is that it is negative. And so we see people around us either avoiding it or acting out their feelings. The triangulation example demonstrates this myth. I’m afraid to speak directly to you about a conflict, but I will talk to others about it. And so the problem doesn’t go away. In fact it often gets worse.
We keep falling into these traps because we see others doing it that way. In spite of the fact that it doesn’t work, it’s what we know so we keep doing it, hoping for a different result. Of course that doesn’t work, and we keep having the same conflicts.
Q. Please give some examples of disrespectful behavior.
JR: This is an important question. It helps to understand that behavior that appears disrespectful to me may not appear the same to you. Did she mean to be disrespectful? Or is she just tired this morning? Or shy? Or preoccupied? (The list goes on.)
On the other hand, ignoring a new supervisor’s request to perform a task differently can show disrespect, especially if you don’t comm
Sales Management includes features for creating the sales force; organizing sales force, sales forecasting and planning, identifying potential customers, maintaining client information, and creating and managing schedules.Sales management’s key functions are contemplated around procuring a clear perception into the activities of direct reports as well as the sales activities of the enterprise.Key functions maintained by sales management are managing organizational sales structure and territories—crucial enterprises turnover; sales reporting and forecasting; quota management—handing assignments to sales representatives, implementing changes, etc.; and incentive management—producing compensation plan.An organization’s sales management is enhanced through their workforces’ active participation to internal and external programs like symposiums—meetings or conferences conducted to discuss an i
We keep falling into these traps because we see others doing it that way. In spite of the fact that it doesn’t work, it’s what we know so we keep doing it, hoping for a different result. Of course that doesn’t work, and we keep having the same conflicts.
Q. Please give some examples of disrespectful behavior.
JR: This is an important question. It helps to understand that behavior that appears disrespectful to me may not appear the same to you. Did she mean to be disrespectful? Or is she just tired this morning? Or shy? Or preoccupied? (The list goes on.)
On the other hand, ignoring a new supervisor’s request to perform a task differently can show disrespect, especially if you don’t comm
Hal Rosenbluth, author of The Customer Comes Second, states; “In our selection process, kindness, caring, compassion, and unselfishness carry more weight than years on the job, an impressive salary history, and stacks of degrees.”Does your company hire these types? Are you one of them? Take the following quiz to see if you are:Agree Disagree1. While driving, I signal my intentions ___ ___2. I slow down to allow traffic in from on-ramps and other lanes ___ ___3. I place my shopping cart to the side of the aisle so others can pass ___ ___4. I look behind me at the check-out lane to allow the person with very few items to go ahead of me ___ ___5. I return the shopping cart to the return area ___ ___6. I place the plastic separator wand behind my groceries on the conveyer belt so the person behind me can start placing their groceries on the
On the other hand, ignoring a new supervisor’s request to perform a task differently can show disrespect, especially if you don’t communicate about it. Eye rolling, sighing, clicking your tongue, giggling conspiratorially with another coworker -- these often show a willing disrespect.
Sometimes we don’t know we’re being disrespectful. It’s important that new employees understand the work culture and what does and does not constitute disrespect. Social skills are learned. One of the supervisor’s jobs is to help employees understand when their actions are perceived as disrespectful and to give them alternatives. A good supervisor is a good teacher.
Q. How do I know if my boss is a tormentor or a teacher?
JR: Ha! That’s up to you. You decide. You have that power. Our most difficult situations, coworkers, and bosses can turn out to be teachers if we choose to learn something about why we react to them. What would it take to change my attitude from making a judgment about them to being curious about them, or being curious about my reaction to their behavior?
And I don’t mean to say that the boss is necessarily right or that his behavior is beyond reproach. What I mean is that I have to make some choices about how to handle what’s coming at me from this person. I could talk to him about the impact his behavior is having on me, the team, and our ability to get the job done. Or I could complain to others. Do I have the awareness and skill to notice my resistance, check out which of my buttons are being pushed, and make a wise decision about how to proceed?
Maybe I find that if I change slightly I can regain some confidence and equanimity and be able t
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