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Digg it UP - How to make Excuses Gracefully on Your Company Blog
Why The Extra Mile Never Has A Traffic Jam that perhaps you cannot perform.We all hear anecdotal stories of horrible customer service. Sadly, many people have come to expect bad customer service as the norm today.If you are starting a business in today’s hyper competitive marketplace, you should realize this acceptan It does not make sense for a company to advertise this poor performance as they are creating negative PR that is unnecessary. Yes, all news is good news, but as long as you have a blog you shoul Success From Satellites If you own a business and you use the Internet to help you communicate with your customers, vendors and employees then you know often you can prevent problems from getting out of control when your company fails to perform by making excuses on your blog. There are graceful ways to make excuses on a blog and explain the problem in greater detail without inciting additional complaints.Janet Green works for Data Resource Group, an IBM business partner. In her position as storage product manager, she makes decisions about highly technical matters – and those decisions must be made quickly and accurately. Besides that, Green travels a Unfortunately, what some people do not realize is that it doesn't make sense to use your blog to make excuses all the time and sometimes it is better not to say anything bad to advertise you have made a mistake and then make an excuse for that mistake. This is because many people do not understand or even know about the mistake unless you tell them. Whereas, they might accept your excuse on the blog and thank you for your transparency and ability to alert your users and customers; you have also raised questions in your customers minds that perhaps you cannot perform. It does not make sense for a company to advertise this poor performance as they are creating negative PR that is unnecessary. Yes, all news is good news, but as long as you have a blog you shoul 6 Symptoms of a Company in Crisis cuses on your blog. There are graceful ways to make excuses on a blog and explain the problem in greater detail without inciting additional complaints.Is your company in a crisis? Not sure? Check out the list below to see if you need to take action now!Denial You have been warned that there are problems in the company. It doesn’t matter what kinds of problems there Unfortunately, what some people do not realize is that it doesn't make sense to use your blog to make excuses all the time and sometimes it is better not to say anything bad to advertise you have made a mistake and then make an excuse for that mistake. This is because many people do not understand or even know about the mistake unless you tell them. Whereas, they might accept your excuse on the blog and thank you for your transparency and ability to alert your users and customers; you have also raised questions in your customers minds that perhaps you cannot perform. It does not make sense for a company to advertise this poor performance as they are creating negative PR that is unnecessary. Yes, all news is good news, but as long as you have a blog you shoul The Best Yellow Page Ad in the World e to use your blog to make excuses all the time and sometimes it is better not to say anything bad to advertise you have made a mistake and then make an excuse for that mistake. This is because many people do not understand or even know about the mistake unless you tell them. Whereas, they might accept your excuse on the blog and thank you for your transparency and ability to alert your users and customers; you have also raised questions in your customers minds that perhaps you cannot perform.Whew, that’s a big declaration. But just how and where did I find such an ad? There’s a great story behind it, but first a few words about my personal qualifications. I was a YP rep and consultant for nearly 25 years and, prior to that, had my own adv It does not make sense for a company to advertise this poor performance as they are creating negative PR that is unnecessary. Yes, all news is good news, but as long as you have a blog you shoul Communication in Today's World Is As Easy As 1-2-3 now about the mistake unless you tell them. Whereas, they might accept your excuse on the blog and thank you for your transparency and ability to alert your users and customers; you have also raised questions in your customers minds that perhaps you cannot perform.Initially, effective communication is made up of three characteristics: being friendly, precise, and honest. But if it was really that easy, we wouldn’t have the thousands of books, CD’s and courses on the subject, would we?I’ve always been a It does not make sense for a company to advertise this poor performance as they are creating negative PR that is unnecessary. Yes, all news is good news, but as long as you have a blog you shoul What is a Virtual Assistant Anyway that perhaps you cannot perform.The term Virtual Assistant or VA has been filtering around successful business circles for quite some time; yet, surprisingly, there are still some people who are unsure about what, exactly, a VA is. Quite simply, a Virtual Assistant is an independen It does not make sense for a company to advertise this poor performance as they are creating negative PR that is unnecessary. Yes, all news is good news, but as long as you have a blog you should use it for positive things. That is to say positive public relations and publicity. If you only use your blog to make excuses, then eventually your customers will see your brand name as a business, which simply cannot perform. From a customer goodwill standpoint that is a public relations disaster. Most companies work very hard to maintain a strong image and reliability record with their customers and it makes no sense to go and destroy that on a blog by telling everyone why once again you cannot perform. This is not to say that if something is getting out of control you should not head it off at the pass or that blog communication is not a good medium to use for this. It may very well be a good crisis management public relations tool, but save it for a big storm not just a rainy day. Please consider all this in 2006.
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