• Bad: It was a one GB hard drive

• Good: It was a 1 GB hard drive

• Example: There were nine cables.

• Example: There were nine cables numbered "1" through "9".

• Example: Go to the menu and select ten or more.

• Example: Thirteen revisions have been created.

• Example: Approximately 1 in 300 modems failed in the first year.

• Example: There were twenty-seven 802.11 abg wireless pc cards in stock.

Units of measurements
Abbreviations of units should not be followed by a period unless they are at the end of a sentence.

Abbreviations of units should be lower case except in the following situations:

Units of measure named for a person should be upper case (e.g.: kHz).

Bytes are abbreviated B, bits b (e.g.: 5 GB hard drive and 1Gb Ethernet.

Metric abbreviations are case-sensitive, so uppercase and lowercase letters have different meanings

• mm stands for millimeter (one-thousandth of a meter)

• Mm stands for megameter (one million meters)

• Good: 100 GB

• Bad: 100 GBs

Units of computer memory
The computer industry commonly refers to:

• A factor of 1024 (2 to the power of 10) as "k"

• 1024 squared (2 to the power of 20) as "M"

• 1024 cubed (2 to the power of 10) as "G"

• k that stands for kilo and means thousand (1,000 or 10 to the power of

  3)

• M that stands for mega and means million (1,000,000 or 10 to the power

  of 6)

• G that stands for giga and means billion (1,000,000,000 or 10 to the power

  of 9)

Measurements
There should always be one blank space between a number and a unit (preferably a non-breaking space)

Whenever possible, give numerical values in comparisons and explanations to avoid ambiguity:

• Bad: Older hard drives were smaller.

• Better: Hard drives manufactured before 1999 had less than 1 GB of storage

  capacity.

• Bad: The 5400 rpm hard drive is faster than the 100 GB hard drive.

• Better: The 5400 rpm 50 GB hard drive performed better in the seek test

  than the 2700 rpm 100 GB hard drive.

• Not so good: To compare and contrast the performance of this process on

  an idle system with 256 MB, 512 MB and 1 GB of RAM...

• Better: To compare and contrast the performance of this process on an idle

  system with 256 MB, 512 MB and 1024 MB of RAM...

• Exception: if the measurement remains the same and the unit changes, it

  can be used for emphasi

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  digits do not need to be written out:

  • Example: Approximately 1 in 300 modems failed in the first year.
  Numbers enumerating nouns that are defined by a number should be written out.

  • Example: There were twenty-seven 802.11 abg wireless pc cards in stock.

  Units of measurements
  Abbreviations of units should not be followed by a period unless they are at the end of a sentence.

  Abbreviations of units should be lower case except in the following situations:

  Units of measure named for a person should be upper case (e.g.: kHz).

  Bytes are abbreviated B, bits b (e.g.: 5 GB hard drive and 1Gb Ethernet.

  Metric abbreviations are case-sensitive, so uppercase and lowercase letters have different meanings

  • mm stands for millimeter (one-thousandth of a meter)

  • Mm stands for megameter (one million meters)
  The plural of the abbreviation of unit of measure is the same as the singular (i.e.: never add an "s")

  • Good: 100 GB

  • Bad: 100 GBs

  Units of computer memory
  The computer industry commonly refers to:

  • A factor of 1024 (2 to the power of 10) as "k"

  • 1024 squared (2 to the power of 20) as "M"

  • 1024 cubed (2 to the power of 10) as "G"
  The above units of computer memory are distinctly different from the metric abbreviations:-

  • k that stands for kilo and means thousand (1,000 or 10 to the power of

    3)

  • M that stands for mega and means million (1,000,000 or 10 to the power

    of 6)

  • G that stands for giga and means billion (1,000,000,000 or 10 to the power

    of 9)

  This is why units of computer memory should never be written out as "kilo", "mega" or "giga"

  Measurements
  There should always be one blank space between a number and a unit (preferably a non-breaking space)

  Whenever possible, give numerical values in comparisons and explanations to avoid ambiguity:

  • Bad: Older hard drives were smaller.

  • Better: Hard drives manufactured before 1999 had less than 1 GB of storage

    capacity.

  Only compare the value of items if they are of the same unit of measurement (i.e.: Don't compare apples to oranges).

  • Bad: The 5400 rpm hard drive is faster than the 100 GB hard drive.

  • Better: The 5400 rpm 50 GB hard drive performed better in the seek test

    than the 2700 rpm 100 GB hard drive.

  As a related matter, use the same units of measurement in comparisons.

  • Not so good: To compare and contrast the performance of this process on

    an idle system with 256 MB, 512 MB and 1 GB of RAM...

  • Better: To compare and contrast the performance of this process on an idle

    system with 256 MB, 512 MB and 1024 MB of RAM...

  • Exception: if the measurement remains the same and the unit changes, it

    can be used for emphas

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    letters have different meanings

    • mm stands for millimeter (one-thousandth of a meter)

    • Mm stands for megameter (one million meters)
    The plural of the abbreviation of unit of measure is the same as the singular (i.e.: never add an "s")

    • Good: 100 GB

    • Bad: 100 GBs

    Units of computer memory
    The computer industry commonly refers to:

    • A factor of 1024 (2 to the power of 10) as "k"

    • 1024 squared (2 to the power of 20) as "M"

    • 1024 cubed (2 to the power of 10) as "G"
    The above units of computer memory are distinctly different from the metric abbreviations:-

    • k that stands for kilo and means thousand (1,000 or 10 to the power of

      3)

    • M that stands for mega and means million (1,000,000 or 10 to the power

      of 6)

    • G that stands for giga and means billion (1,000,000,000 or 10 to the power

      of 9)

    This is why units of computer memory should never be written out as "kilo", "mega" or "giga"

    Measurements
    There should always be one blank space between a number and a unit (preferably a non-breaking space)

    Whenever possible, give numerical values in comparisons and explanations to avoid ambiguity:

    • Bad: Older hard drives were smaller.

    • Better: Hard drives manufactured before 1999 had less than 1 GB of storage

      capacity.

    Only compare the value of items if they are of the same unit of measurement (i.e.: Don't compare apples to oranges).

    • Bad: The 5400 rpm hard drive is faster than the 100 GB hard drive.

    • Better: The 5400 rpm 50 GB hard drive performed better in the seek test

      than the 2700 rpm 100 GB hard drive.

    As a related matter, use the same units of measurement in comparisons.

    • Not so good: To compare and contrast the performance of this process on

      an idle system with 256 MB, 512 MB and 1 GB of RAM...

    • Better: To compare and contrast the performance of this process on an idle

      system with 256 MB, 512 MB and 1024 MB of RAM...

    • Exception: if the measurement remains the same and the unit changes, it

      can be used for emphas

      What Every Employee Should Know About Putting Positive Phrases Into Customer Service
      If you were a customer on the telephone with a question or complaint and were ready to make big purchase, which of the following phrases by this employee would make you feel welcome and want to complete your transaction? Which would drive you away?* I'm sorry. I didn't get that. * I can't understand what you're trying to say.* Yes, Mr. Jones, I'll be happy to do that for you. * All right. I'll see what I can do about it.* It will take a few minutes. Would you like me to call you back? * Hold on. I'll be right with ya.<
      the power of

      3)

    • M that stands for mega and means million (1,000,000 or 10 to the power

      of 6)

    • G that stands for giga and means billion (1,000,000,000 or 10 to the power

      of 9)

    This is why units of computer memory should never be written out as "kilo", "mega" or "giga"

    Measurements
    There should always be one blank space between a number and a unit (preferably a non-breaking space)

    Whenever possible, give numerical values in comparisons and explanations to avoid ambiguity:

    • Bad: Older hard drives were smaller.

    • Better: Hard drives manufactured before 1999 had less than 1 GB of storage

      capacity.

    Only compare the value of items if they are of the same unit of measurement (i.e.: Don't compare apples to oranges).

    • Bad: The 5400 rpm hard drive is faster than the 100 GB hard drive.

    • Better: The 5400 rpm 50 GB hard drive performed better in the seek test

      than the 2700 rpm 100 GB hard drive.

    As a related matter, use the same units of measurement in comparisons.

    • Not so good: To compare and contrast the performance of this process on

      an idle system with 256 MB, 512 MB and 1 GB of RAM...

    • Better: To compare and contrast the performance of this process on an idle

      system with 256 MB, 512 MB and 1024 MB of RAM...

    • Exception: if the measurement remains the same and the unit changes, it

      can be used for emphas

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      the same unit of measurement (i.e.: Don't compare apples to oranges).

      • Bad: The 5400 rpm hard drive is faster than the 100 GB hard drive.

      • Better: The 5400 rpm 50 GB hard drive performed better in the seek test

        than the 2700 rpm 100 GB hard drive.

      As a related matter, use the same units of measurement in comparisons.

      • Not so good: To compare and contrast the performance of this process on

        an idle system with 256 MB, 512 MB and 1 GB of RAM...

      • Better: To compare and contrast the performance of this process on an idle

        system with 256 MB, 512 MB and 1024 MB of RAM...

      • Exception: if the measurement remains the same and the unit changes, it

        can be used for emphasis (e.g. it costs $10 per year where it used to cost

        about $10 per month)

      Dates
      Use the dd Mon yyyy format because it is less ambiguous, and globaly recognizable.

      • Example: 08 Jun 2006
      Use a non-breaking space between the day and month, and between the month and year.

      Acronyms
      Common acronyms

      • HTML: Hyper text markup language

      • PC: Personal computer

      • (ADD TO THIS LIST)
      If an acronym is not in the above list it must be written out upon first usage and followed by the acronym in parenthesis

      • Example: Three letter acronyms (TLAs) are abundant in technical writing.