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Digg it UP - Six Keys To Customer Service
WHAT ARE MERCHANT ACCOUNTS?There are four most common Merchant Accounts:• Visa Merchant Account • MasterCard Merchant Account • American Express Merchant Account • Interac (Debit Cards/Bank Debit Cards) Merchant AccountWhen you are setting-up your Payment Process System you will apply for Merchants Accounts on each Card that you would like to be able to al
Key 5: Courtesy
Customers view courtesy as a basic part of service. Courtesy is the si
I’m about to tell you to discard almost everything you’ve heard about network marketing. Multilevel marketing, also known as mlm or network marketing, is a specialized niche of sales that has the potential to catapult you into five figure monthly earnings, but only if you understand it and approach your marketing seriously. The fact is, most of what you’ve heard about network marketing is miscon
Customers expect:
♦ Value - Fair Prices
♦ Quality
♦ Variety
♦ Pleasant Atmosphere
♦ Friendly Service
♦ Interested Employees Who Care
♦ Attentiveness To Their Needs
There are six keys to excellent customer service.
Key 1: Competence
People who enjoy what they are doing usually do it well. Before a person can really begin to enjoy the job, he or she must be confident in his/her abilities to do every aspect of the job correctly. The amount of time we take and the efficiency we
display doing our job shows to others our level of competence.
Key 2: Knowledge
We can increase our level of competence by learning as much as we can about our own jobs, the functions of other departments and the total organization. The elements of job knowledge include areas such as product information,
procedures, problem solving, and the ability to answer questions.
Key 3: Pride
The attitudes that we show are very important to excellent service. An attitude of pride is one which gives employees the energy and the incentive to become more knowledgeable and competent. The amount of interest and commitment we bring to the job affects the quality of service that we provide to our customers.
Key 4: Appearance
First impressions are extremely important. It tells the customer how we feel about ourselves and our job. Customers notice the care we use in our personal appearance. They also notice the eagerness we show in performing our job and the approach we use when we address customers. We never get a second chance to make a first impression.
Key 5: Courtesy
Customers view courtesy as a basic part of service. Courtesy is the sin
The credit card is preferred by most people when paying for purchases and services because of its safety, security and ease of use. The use of credit cards is growing exponentially fueled by the growth of e-commerce and the increasing usage of credit cards in business-to-business transactions. Accepting credit cards in a business has many advantages. Not only will it help expand your consumer ba
♦ Interested Employees Who Care
♦ Attentiveness To Their Needs
There are six keys to excellent customer service.
Key 1: Competence
People who enjoy what they are doing usually do it well. Before a person can really begin to enjoy the job, he or she must be confident in his/her abilities to do every aspect of the job correctly. The amount of time we take and the efficiency we
display doing our job shows to others our level of competence.
Key 2: Knowledge
We can increase our level of competence by learning as much as we can about our own jobs, the functions of other departments and the total organization. The elements of job knowledge include areas such as product information,
procedures, problem solving, and the ability to answer questions.
Key 3: Pride
The attitudes that we show are very important to excellent service. An attitude of pride is one which gives employees the energy and the incentive to become more knowledgeable and competent. The amount of interest and commitment we bring to the job affects the quality of service that we provide to our customers.
Key 4: Appearance
First impressions are extremely important. It tells the customer how we feel about ourselves and our job. Customers notice the care we use in our personal appearance. They also notice the eagerness we show in performing our job and the approach we use when we address customers. We never get a second chance to make a first impression.
Key 5: Courtesy
Customers view courtesy as a basic part of service. Courtesy is the si
The futures trading market is one in which commodities are traded. This commodity trading has proven successful and profitable for many traders, but that doesn’t necessarily mean that it will be the same for you. Although the trading of futures commodities can be considered a risky business, it is a risk that is definitely worth taking. In fact, did you know that you can give commodity tradin
Key 2: Knowledge
We can increase our level of competence by learning as much as we can about our own jobs, the functions of other departments and the total organization. The elements of job knowledge include areas such as product information,
procedures, problem solving, and the ability to answer questions.
Key 3: Pride
The attitudes that we show are very important to excellent service. An attitude of pride is one which gives employees the energy and the incentive to become more knowledgeable and competent. The amount of interest and commitment we bring to the job affects the quality of service that we provide to our customers.
Key 4: Appearance
First impressions are extremely important. It tells the customer how we feel about ourselves and our job. Customers notice the care we use in our personal appearance. They also notice the eagerness we show in performing our job and the approach we use when we address customers. We never get a second chance to make a first impression.
Key 5: Courtesy
Customers view courtesy as a basic part of service. Courtesy is the si
CRM is the most talked about software in today’s business world. CRM is an easy-to-use software tool suitable for any small business needing a complete, cost effective and hassle-free solution for managing sales, customers and bookkeeping as well as day to day invoicing.The all-in-one sales and marketing CRM software program facilitates small businesses to double their sales at a faster p
Key 3: Pride
The attitudes that we show are very important to excellent service. An attitude of pride is one which gives employees the energy and the incentive to become more knowledgeable and competent. The amount of interest and commitment we bring to the job affects the quality of service that we provide to our customers.
Key 4: Appearance
First impressions are extremely important. It tells the customer how we feel about ourselves and our job. Customers notice the care we use in our personal appearance. They also notice the eagerness we show in performing our job and the approach we use when we address customers. We never get a second chance to make a first impression.
Key 5: Courtesy
Customers view courtesy as a basic part of service. Courtesy is the si
A few years back moving was one of the toughest works to do. To move from one place to another you have to do lots of planning, get all your furniture and belongings packed, make arrangements for moving it and many more to mention. In short NYC movers were bound to face an array of problems. But since moving companies came into picture, the task has been eased to a great extent.Now, NYC m
Key 5: Courtesy
Customers view courtesy as a basic part of service. Courtesy is the single most important behavior a customer expects from us. We demonstrate courtesy by what we say, the tone we use to say it, and the gestures we use. Through our
actions and words, we show customers how we feel.
Key 6: Extra-Effort
The absence of courtesy makes a lasting poor impression. On the other hand, a little bit of extra effort leaves a lasting positive impression. The extra-effort we extend to customers is the part of service that keeps customers coming back. Do you always go the extra step for your customers?
Rate yourself and your staff in each area. What are your strengths? What areas need improvements?
What action steps will you take? Rate from 1 to 10 (10 being the best)
♦ Competence
♦ Knowledge
♦ Pride
♦ Appearance
♦ Courtesy
♦ Extra-Effort
Excellent customer service doesn't just happen. It happens because you focus on leading by example and following the six keys to excellent customer service. Article written by Norm Bobay of hireMAX (http://www.hiremax.com). For more articles like this please visit http://www.hiremax.com
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